List of inQuba Customer Experience (EX) Customers
inQuba
One Liberty Plaza, 1 Liberty Street, 3rd Floor,
New York, 10006, NY,
United States
New York, 10006, NY,
United States
1 833-446-7822
Professional Services
150
$15M
Since 2010, our global team of researchers has been studying inQuba Customer Experience (EX) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased inQuba Customer Experience (EX) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using inQuba Customer Experience (EX) for Customer Experience include: Capgemini, a France based Professional Services organisation with 349373 employees and revenues of $26.15 billion, Telkom, a South Africa based Communications organisation with 9868 employees and revenues of $2.24 billion, Capgemini UK, a United Kingdom based Professional Services organisation with 11200 employees and revenues of $2.17 billion, American Modern Insurance Group, a Munich Re company, a United States based Insurance organisation with 1400 employees and revenues of $1.20 billion, National Interstate Insurance Company, a United States based Insurance organisation with 750 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using inQuba Customer Experience (EX), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The inQuba Customer Experience (EX) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Modern Insurance Group, a Munich Re company | Insurance | 1400 | $1.2B | United States | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2018 | n/a |
In 2018 American Modern Insurance Group, a Munich Re company, implemented inQuba Customer Experience (EX) to establish an enterprise Customer Experience capability. The deployment of inQuba Customer Experience (EX) targeted structured capture and orchestration of customer interactions and measurement across insurance touchpoints, aligning with the Customer Experience application category.
The implementation included configuration of core Customer Experience modules typical for the category, notably customer journey orchestration, experience analytics, feedback capture and closed loop case handling. inQuba Customer Experience (EX) was configured to support campaign orchestration and experience measurement workflows, enabling standardized event tracking and survey instrumentation across defined journeys.
Operational coverage aligned this capability with front office and client facing business functions, including customer service, claims intake and policy administration, reflecting category aligned usage in insurance operations. American Modern Insurance Group subsequently ran a CX Program Implementation in Ohio in 2020, indicating follow on regional program activity tied to the 2018 deployment.
Governance and rollout followed a program approach that emphasized journey mapping, standardized feedback loops and centralized CX oversight to manage adoption and continuous improvement. Configuration and workflow restructuring focused on embedding experience analytics into operational processes rather than point solutions, consistent with enterprise Customer Experience implementations.
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Beaurepaires | Automotive | 350 | $65M | Australia | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2018 | n/a |
In 2018, Beaurepaires implemented inQuba Customer Experience (EX) as a Customer Experience solution across the business, initiating a real-time approach to understanding customer reactions to their shopping experience. The engagement was driven by a need to move beyond isolated feedback into actionable summaries of customer experience, a benefit cited directly by Lewis in the implementation account.
inQuba Customer Experience (EX) was deployed as a real-time CX management solution set configured to capture and aggregate customer feedback streams, produce experience summaries, and surface sentiment and behavioral signals for operational teams. The configuration emphasized dashboards and automated summaries to provide timely visibility into what customers encountered across the shopper journey.
Operational coverage extended across the business, with CX summaries delivered to store operations, customer service, marketing, and leadership so teams could align actions to customer feedback. Beaurepaires inQuba Customer Experience (EX) Customer Experience deployment focused on customer feedback management, experience summarization, and real-time visibility to support front line and corporate decision making.
Governance centered on channeling summarized customer experience data to Lewis and his team for structured review, enabling the organization to identify what the company was getting right and where improvements were required. The implementation narrative emphasizes capability delivery and team-level reporting as the mechanism for ongoing listening and operational issue identification through inQuba Customer Experience (EX).
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Capgemini | Professional Services | 349373 | $26.2B | France | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2017 | n/a |
In 2017, Capgemini implemented inQuba Customer Experience (EX) to consolidate customer feedback, case handling, and journey orchestration as part of its Customer Experience capability supporting sales, service, and client engagement functions. The inQuba Customer Experience (EX) listing on Microsoft AppSource identifies the solution as a vendor-supplied customer experience application used by Capgemini for customer-facing operations and experience management workflows.
The deployment emphasized standard Customer Experience modules, including feedback and survey management, case and incident management, omnichannel interaction capture, customer journey orchestration, configurable workflow automation, and analytics dashboards. Configuration work focused on templated questionnaire engines, rules-driven routing for cases, role-based access for CX agents, and configurable reporting to surface experience signals for account teams and service managers.
The implementation used a cloud-oriented delivery model consistent with an AppSource offering, integrating with Capgemini internal CRM and service platforms and feeding consolidated experience data into enterprise reporting layers and operational dashboards. Integration design centered on event and data synchronization for contacts, case records, and experience metrics, enabling CX teams to consume inQuba data alongside existing customer records without named third party system disclosures.
Governance was organized through Capgemini customer-facing business units and enterprise CX governance, with phased rollouts and configuration management to standardize experience workflows across engagement teams. Change control emphasized role-based workflows, template versioning, and operational handoffs between marketing, sales, and service functions to ensure consistent capture and routing of customer experience data.
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Capgemini UK | Professional Services | 11200 | $2.2B | United Kingdom | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2017 | n/a |
In 2017, Capgemini UK implemented inQuba Customer Experience (EX) to extend its Customer Experience capabilities across client facing services. The deployment leveraged inQuba’s cloud SaaS architecture to instrument journey orchestration and experiential analytics at scale within the organization.
The inQuba Customer Experience (EX) implementation comprised Journey Discovery and Orchestration, Customer Experience modules, Social, Engagement, Campaigning, Text and Sentiment Analytics, Machine Learning and Case Management. Configuration work emphasized journey mapping, rules based and model driven intervention orchestration, and analytics pipelines that fuse experiential and operational data for real time decisioning.
Operational integration focused on ingesting experiential datasets alongside operational sources such as CRM records and service logs, and exposing campaign and engagement workflows to marketing, customer service and sales functions. The platform architecture retained cloud SaaS tenancy with centralized orchestration, enabling cross functional orchestration of customer engagement processes and coordinated interventions across client programs.
Project governance prioritized orchestration led workflow governance, journey discovery driven rule definition, and case escalation flows to operational teams. The implementation was positioned to optimize acquisition, retention and upsell outcomes by turning analytics from inQuba Customer Experience (EX) into orchestrated customer interventions across Capgemini UK client engagements.
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National Interstate Insurance Company | Insurance | 750 | $200M | United States | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2016 | n/a |
In 2016, National Interstate Insurance Company implemented inQuba Customer Experience (EX) for Customer Experience to capture policyholder feedback and tie survey signals into operational workflows. The vendor inQuba delivered event-driven Voice of the Customer survey capability, analytics and case management as the core application components supporting the initiative.
The deployment used inQuba Customer Experience (EX) modules configured for event-driven VoC surveys, analytics and case management, with survey triggers tied to policy lifecycle events and automated case creation for follow-up. The analytics module aggregated survey responses and event metadata to support segmentation and operational reporting, reflecting typical Customer Experience platform capabilities.
Operational scope focused on policyholder-facing business functions, notably customer service and policy administration, aligning VoC triggers with service touchpoints to surface issues and route work to frontline teams. Case management workflows were configured to translate survey signals into actionable cases, with routing and escalation rules feeding into existing customer service queues.
Governance centered on formalizing survey event definitions, case-handling workflows and SLA controls to ensure consistent response processes, while configuration governance managed who could modify event triggers and survey logic. The implementation was described as designed to deliver an optimal policyholder experience, creating a closed feedback loop between policyholder input and service remediation.
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Communications | 9868 | $2.2B | South Africa | inQuba | inQuba Customer Experience (EX) | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating inQuba Customer Experience (EX)
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD inQuba Customer Experience (EX) Coverage
inQuba Customer Experience (EX) is a Customer Experience solution from inQuba.
Companies worldwide use inQuba Customer Experience (EX), from small firms to large enterprises across 21+ industries.
Organizations such as Capgemini, Telkom, Capgemini UK, American Modern Insurance Group, a Munich Re company and National Interstate Insurance Company are recorded users of
inQuba Customer Experience (EX) for Customer Experience.
Companies using inQuba Customer Experience (EX) are most concentrated in Professional Services, Communications and Insurance, with adoption spanning over 21 industries.
Companies using inQuba Customer Experience (EX) are most concentrated in France, South Africa and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of inQuba Customer Experience (EX) across Americas, EMEA, and APAC.
Companies using inQuba Customer Experience (EX) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of inQuba Customer Experience (EX) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified inQuba Customer Experience (EX) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.