List of Intelligent Voice Customers
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Since 2010, our global team of researchers has been studying Intelligent Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI include: Verint Systems, a United States based Professional Services organisation with 3800 employees and revenues of $909.0 million, Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, Red Box Recorders Group, a United Kingdom based Professional Services organisation with 10 employees and revenues of $26.0 million, Complete Discovery Source, a United States based Professional Services organisation with 145 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelligent Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intelligent Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Complete Discovery Source | Professional Services | 145 | $20M | United States | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2021 | n/a |
In 2021 Complete Discovery Source integrated Intelligent Voice into its secure Relativity FedRAMP environment, announcing the partnership in January 2021 to embed GPU-powered transcription and analytics for eDiscovery and legal evidence processing. The deployment targeted US government and commercial litigation workflows, enabling the rapid ingestion and processing of thousands of hours of audio inside CDS’s secure evidence platform.
The implementation uses Intelligent Voice for GPU-powered speech recognition and natural language processing capabilities, delivering automated transcription and analytics tailored to eDiscovery workflows. Complete Discovery Source integrated Intelligent Voice, classified as Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI, to convert audio into searchable text and to surface analytics for legal review, consistent with speech-to-text and NLP functional patterns in this category.
Integrations were executed directly into the Relativity FedRAMP instance operated by Complete Discovery Source, so transcripts and analytics outputs are produced and retained inside the secure eDiscovery environment used for case review and evidence handling. Operational coverage is focused on CDS’s legal evidence processing teams working on US government and commercial matters, preserving processing within the FedRAMP controlled platform.
Governance centered on operating within the FedRAMP secure Relativity framework and adapting evidence intake and review workflows to accept high-volume audio transcription outputs. The stated outcome from the announcement is a shortened time-to-evidence through rapid processing of large audio volumes, with processing and analytics performed inside the secure eDiscovery platform to meet government and commercial client requirements.
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Lancashire Constabulary | Government | 6000 | $405M | United Kingdom | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2020 | n/a |
In 2020 Lancashire Constabulary engaged HPE Pointnext Services and deployed Intelligent Voice to deliver a speech-to-text analytics capability for recorded calls. Intelligent Voice, operating in the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category, was used to convert archived audio into structured call data for analysis of both emergency and non-emergency contact volumes.
The implementation delivered a prototype voice analytics solution built around machine learning speech-to-text processing and keyword and phrase extraction, producing approximately 20 call categories. Intelligent Voice was configured to detect defined key words and phrases, tag call transcripts, and feed categorized events into a dashboard that combined call metadata such as time of day, day of week, call duration, and operator identifier.
The solution integrated with Lancashire Constabulary audio archives and the contact centre metadata sources to enable end-to-end analytics across roughly 1.2 million recorded calls per year. HPE Pointnext Services supplied computing engineers, data scientists, and speech-to-text experts who worked with Lancashire teams to cleanse data and refine category definitions, embedding Natural Language Processing and Speech Recognition AI into operational workflows.
Governance and process changes were driven by the Futures Team and senior change leadership, who used insights from the Intelligent Voice analytics to quantify unlogged demand and reshape contact handling. After cleansing the data the Constabulary found that 60 percent of non-emergency calls were unlogged, representing 40 percent of overall contact centre workload, a nocturnal spike at 10:00 p.m., and that 3 percent of demand related to mental health and consumed about 5 percent of call centre time. These explicit findings enabled Lancashire Constabulary to explore alternative contact options, informed resource planning, supported an outstanding efficiency grading from Her Majesty’s Inspectorate of Constabulary, and contributed to winning the 2020 Security Innovation Award for speech recognition and analysis.
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Red Box Recorders Group | Professional Services | 10 | $26M | United Kingdom | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2020 | n/a |
In 2020, Red Box Recorders Group integrated Intelligent Voice to export Red Box recordings for transcription and downstream analytics. The integration leverages a supported connector that sends recorded audio into Intelligent Voice and aligns with the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category. Intelligent Voice is used for compliance and contact centre use cases and targets enterprise voice capture and compliance deployments across EMEA and global markets.
Connector documentation and Red Box Conversa announcements from 2020 document configuration steps, establishing the connector and providing operational guidance for recorder-to-cloud exports. Module usage is inferred from the connector documentation, specifically connector configuration, automated transcription, and NLP processing for conversation analytics and compliance review. The implementation focuses on recorder-level export, transcription pipelines, NLP indexing and downstream analytics ingestion to support compliance workflows and contact centre operational functions.
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Professional Services | 3800 | $909M | United States | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2022 | n/a |
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