List of Intelligent Voice Customers
Intelligent Voice
St. Clare House 30-33 Minories,
London, EC3N 1DD,
United Kingdom
London, EC3N 1DD,
United Kingdom
44 20 3627-2670
Professional Services
27
$3M
Since 2010, our global team of researchers has been studying Intelligent Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI include: Verint Systems Inc. (acquired, merge with Calabrio), a United States based Professional Services organisation with 4000 employees and revenues of $912.0 million, Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, Red Box Recorders Group, a United Kingdom based Professional Services organisation with 10 employees and revenues of $26.0 million, Complete Discovery Source, a United States based Professional Services organisation with 145 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelligent Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Complete Discovery Source | Professional Services | 145 | $20M | United States | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2021 | n/a |
In 2021 Complete Discovery Source integrated Intelligent Voice into its secure Relativity FedRAMP environment, announcing the partnership in January 2021 to embed GPU-powered transcription and analytics for eDiscovery and legal evidence processing. The deployment targeted US government and commercial litigation workflows, enabling the rapid ingestion and processing of thousands of hours of audio inside CDS’s secure evidence platform.
The implementation uses Intelligent Voice for GPU-powered speech recognition and natural language processing capabilities, delivering automated transcription and analytics tailored to eDiscovery workflows. Complete Discovery Source integrated Intelligent Voice, classified as Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI, to convert audio into searchable text and to surface analytics for legal review, consistent with speech-to-text and NLP functional patterns in this category.
Integrations were executed directly into the Relativity FedRAMP instance operated by Complete Discovery Source, so transcripts and analytics outputs are produced and retained inside the secure eDiscovery environment used for case review and evidence handling. Operational coverage is focused on CDS’s legal evidence processing teams working on US government and commercial matters, preserving processing within the FedRAMP controlled platform.
Governance centered on operating within the FedRAMP secure Relativity framework and adapting evidence intake and review workflows to accept high-volume audio transcription outputs. The stated outcome from the announcement is a shortened time-to-evidence through rapid processing of large audio volumes, with processing and analytics performed inside the secure eDiscovery platform to meet government and commercial client requirements.
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Lancashire Constabulary | Government | 6000 | $405M | United Kingdom | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2020 | n/a |
In 2020 Lancashire Constabulary engaged HPE Pointnext Services and deployed Intelligent Voice to deliver a speech-to-text analytics capability for recorded calls. Intelligent Voice, operating in the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category, was used to convert archived audio into structured call data for analysis of both emergency and non-emergency contact volumes.
The implementation delivered a prototype voice analytics solution built around machine learning speech-to-text processing and keyword and phrase extraction, producing approximately 20 call categories. Intelligent Voice was configured to detect defined key words and phrases, tag call transcripts, and feed categorized events into a dashboard that combined call metadata such as time of day, day of week, call duration, and operator identifier.
The solution integrated with Lancashire Constabulary audio archives and the contact centre metadata sources to enable end-to-end analytics across roughly 1.2 million recorded calls per year. HPE Pointnext Services supplied computing engineers, data scientists, and speech-to-text experts who worked with Lancashire teams to cleanse data and refine category definitions, embedding Natural Language Processing and Speech Recognition AI into operational workflows.
Governance and process changes were driven by the Futures Team and senior change leadership, who used insights from the Intelligent Voice analytics to quantify unlogged demand and reshape contact handling. After cleansing the data the Constabulary found that 60 percent of non-emergency calls were unlogged, representing 40 percent of overall contact centre workload, a nocturnal spike at 10:00 p.m., and that 3 percent of demand related to mental health and consumed about 5 percent of call centre time. These explicit findings enabled Lancashire Constabulary to explore alternative contact options, informed resource planning, supported an outstanding efficiency grading from Her Majesty’s Inspectorate of Constabulary, and contributed to winning the 2020 Security Innovation Award for speech recognition and analysis.
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Red Box Recorders Group | Professional Services | 10 | $26M | United Kingdom | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2020 | n/a |
In 2020, Red Box Recorders Group integrated Intelligent Voice to export Red Box recordings for transcription and downstream analytics. The integration leverages a supported connector that sends recorded audio into Intelligent Voice and aligns with the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category. Intelligent Voice is used for compliance and contact centre use cases and targets enterprise voice capture and compliance deployments across EMEA and global markets.
Connector documentation and Red Box Conversa announcements from 2020 document configuration steps, establishing the connector and providing operational guidance for recorder-to-cloud exports. Module usage is inferred from the connector documentation, specifically connector configuration, automated transcription, and NLP processing for conversation analytics and compliance review. The implementation focuses on recorder-level export, transcription pipelines, NLP indexing and downstream analytics ingestion to support compliance workflows and contact centre operational functions.
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Verint Systems Inc. (acquired, merge with Calabrio) | Professional Services | 4000 | $912M | United States | Intelligent Voice | Intelligent Voice | Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI | 2022 | n/a |
In 2022, Verint Systems integrated Intelligent Voice into its Financial Compliance profiling offering under the Chatbots and Conversational AI,Natural Language Processing,Speech Recognition AI category. The integration was announced in May 2022 and targets financial institutions in the United States and EMEA for trading surveillance and financial compliance use cases.
The engagement embeds Intelligent Voice speech-to-text, voice biometric identification, natural language processing and behavioural analytics directly into Verint’s Financial Compliance profiling workflows. Intelligent Voice components accelerate audio transcription and drive automated alerting and profiling, enabling faster review cycles and more continuous communications monitoring.
Operational coverage centers on compliance and surveillance functions, with the implementation applied to trading and financial-compliance monitoring workflows. The integration supports alert generation and transcript-based review processes used by compliance teams and surveillance operations, improving the throughput of recorded-audio analysis and investigator handoffs.
The partnership arrangement aligns the Intelligent Voice capabilities with Verint’s existing compliance product set and converts audio signals into structured inputs for profiling and alerting workflows. The announced outcome is accelerated audio transcription and alerting to reduce review time and improve compliance oversight for financial institutions in the stated regions.
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Buyer Intent: Companies Evaluating Intelligent Voice
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FAQ - APPS RUN THE WORLD Intelligent Voice Coverage
Intelligent Voice is a Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI solution from Intelligent Voice.
Companies worldwide use Intelligent Voice, from small firms to large enterprises across 21+ industries.
Organizations such as Verint Systems Inc. (acquired, merge with Calabrio), Lancashire Constabulary, Red Box Recorders Group and Complete Discovery Source are recorded users of
Intelligent Voice for Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI.
Companies using Intelligent Voice are most concentrated in Professional Services and Government, with adoption spanning over 21 industries.
Companies using Intelligent Voice are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Intelligent Voice across Americas, EMEA, and APAC.
Companies using Intelligent Voice range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Intelligent Voice include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Intelligent Voice customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI.