List of IntouchShop Customers
Ottawa, K2K 3H4, ON,
Canada
Since 2010, our global team of researchers has been studying IntouchShop customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IntouchShop for Shop Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IntouchShop for Shop Management include: Parkland Corporation, a Canada based Oil, Gas and Chemicals organisation with 6000 employees and revenues of $27.00 billion, Shake Shack, a United States based Leisure and Hospitality organisation with 12196 employees and revenues of $1.09 billion, Highs, a United States based Retail organisation with 500 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using IntouchShop, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IntouchShop customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Highs | Retail | 500 | $110M | United States | Intouch Insight | IntouchShop | Shop Management | 2020 | n/a |
In 2020 Highs began using Intouch Insight’s IntouchShop mystery shopping program to capture authentic customer feedback and measure in-store execution across its Mid-Atlantic convenience stores in the United States. Highs deployed IntouchShop as a Shop Management solution to align store-level observation with regional operations and retail management functions.
Implementation centered on mobile first mystery-shop inspections and standardized scoring workflows, with IntouchShop configured to collect photo evidence, time stamps, and structured checklist and graded-item assessments to drive objective evaluation. Results were surfaced through manager dashboards and scorecards to enable prioritized coaching and route planning for field teams.
Operational coverage focused on store operations and regional management within Highs Mid-Atlantic footprint, engaging store supervisors and regional managers in routine observation and corrective action workflows. Over the engagement mystery-shop baseline scores rose from approximately 78 percent in 2020 to nearly 90 percent, enabling targeted coaching and improved operational performance.
Governance work included standardizing inspection templates and instituting a coaching cadence tied to shop outcomes, shifting quality oversight toward data driven reviews and manager accountability. The deployment emphasized routine evidence capture and scorecard driven coaching to reinforce operational consistency across Highs convenience stores.
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Parkland Corporation | Oil, Gas and Chemicals | 6000 | $27.0B | Canada | Intouch Insight | IntouchShop | Shop Management | 2024 | n/a |
In 2024, Parkland Corporation implemented Intouch Insight’s IntouchShop as part of a Shop Management program across its petro-convenience operations in Canada, targeting the c-store and fuel network to consolidate customer experience data and standardize operational consistency across remote retail sites. The deployment of IntouchShop was positioned to centralize observational and compliance workflows and to provide regional operations teams with a single source of CX truth.
The implementation combined IntouchShop mystery shopping with IntouchCheck and IntouchSurvey modules to capture audit observations, structured compliance checks, and voice of customer feedback. Configuration work focused on a unified CX data model, inspection scheduling, checklist automation, and workflow-driven issue escalation to ensure inspection results converted into operational tasks and store-level actions.
Operational coverage was nationwide across Parkland’s petro-convenience estate, with regional operations teams accessing consolidated dashboards and actionable findings. Governance and process changes emphasized centralized visibility and standardized audit and follow-up procedures, and the program delivered unified visibility across remote sites and improved compliance and actionable insights for regional operations teams.
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Shake Shack | Leisure and Hospitality | 12196 | $1.1B | United States | Intouch Insight | IntouchShop | Shop Management | 2025 | n/a |
In 2025 Shake Shack deployed IntouchShop from Intouch Insight to run a national mystery shopping program for restaurant and drive thru operations. The IntouchShop implementation supported Shop Management use cases focused on guest experience measurement and packaging decision support across the United States.
IntouchShop captured both qualitative and quantitative guest feedback through mystery shopping workflows, including photo enabled evidence capture and structured benchmarking. The program used survey scoring, observational checklists, and image documentation to create repeatable evidence packages that could be evaluated against internal benchmarks.
The implementation targeted restaurant and QSR operations in the United States and informed major packaging decisions for both in store and drive thru channels. Photo enabled evidence and benchmarking were used by operational teams to validate packaging options, which helped the organization avoid costly packaging changes and proceed with confidence.
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