List of Issuetrak Customers

IssueTrak

6160 Kempsville CircleSuite 101B,
Norfolk, 23502, VA,
United States

https://www.issuetrak.com/

1 866-477-8387

Professional Services

$3M

Since 2010, our global team of researchers has been studying Issuetrak customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Issuetrak for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Issuetrak for IT Service Management include: Cheddar's Scratch Kitchen, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $700.0 million, Argano, a United States based Professional Services organisation with 1500 employees and revenues of $463.0 million, Southwest Power Pool, a United States based Utilities organisation with 950 employees and revenues of $262.0 million, City of Leander, TX, a United States based Government organisation with 459 employees and revenues of $257.0 million, Tacala, LLC, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $200.0 million and many others.

Contact us if you need a completed and verified list of companies using Issuetrak, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Issuetrak customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Advantage Surveillance	Professional Services	10	$1M	United States	Issuetrak	Issuetrak	IT Service Management	2018	n/a	In 2018, Advantage Surveillance implemented Issuetrak as its IT Service Management application. The deployment exposes Issuetrak on the company website to capture client and internal service requests, configured as a cloud hosted SaaS instance to provide centralized ticket intake and case visibility. The Issuetrak implementation centers on core IT service management capabilities, including web based ticketing and incident management, a customer portal for request submission, automated routing and workflow rules, a searchable knowledge base for repeat issues, and standard reporting for ticket queues. Configuration emphasized workflow orchestration and role based access to align support tasks with technician responsibilities. Operational scope covers Advantage Surveillances small team operating in the United States, supporting both client facing support and internal operations through a single service platform. Governance work included standardizing ticket lifecycle states, defining escalation paths and email notification processes, and assigning administrative ownership to internal staff for ongoing configuration and user management.
Argano	Professional Services	1500	$463M	United States	Issuetrak	Issuetrak	IT Service Management	2022	n/a	In 2022 Argano implemented Issuetrak as an IT Service Management solution. Issuetrak is deployed on Argano's website to capture customer and internal support requests via web portal intake forms and to provide a centralized ticketing interface. The implementation leverages IT Service Management capabilities such as incident and service request workflows, SLA tracking, a knowledge base for triage, and workflow automation to standardize intake and assignment. Configuration work focused on standardizing the ticket lifecycle, defining priority and SLA rules, and automating routing to support IT and service desk teams across the organization. Issuetrak configuration includes workflow orchestration, notification and escalation logic, and built-in reporting to govern response processes and maintain service consistency. Governance emphasis aligned around assigned workflow owners and documented support procedures, with the Issuetrak instance surfaced directly through Argano's public website for customer-facing and internal support intake.
Castro Valley Unified School District	Education	800	$150M	United States	Issuetrak	Issuetrak	IT Service Management	2018	n/a	In 2018, Castro Valley Unified School District implemented Issuetrak for IT Service Management. The district uses Issuetrak on their website to provide a public service intake channel for staff and site personnel, routing reported incidents and service requests into a centralized ticketing environment. Issuetrak was configured to support standard IT Service Management capabilities including incident management and ticketing, a self service portal for request submission, knowledge base articles for frontline resolution, workflow automation for ticket assignment, and SLA tracking to manage response expectations. Configuration appears scaled for a mid sized educational environment, with forms and workflows tailored to IT support, facilities maintenance, and administrative service queues. Operational coverage centers on district IT helpdesk operations and school site technical and facilities teams, with the web portal serving as the primary intake integration point on the district website. Governance emphasizes centralized ticket routing, role based access for technicians and site staff, and workflow driven escalation paths, aligning Issuetrak application controls with day to day service desk processes.
	Leisure and Hospitality	6000	$700M	United States	Issuetrak	Issuetrak	IT Service Management	2015	n/a
	Non Profit	61	$7M	United States	Issuetrak	Issuetrak	IT Service Management	2018	n/a
	Government	459	$257M	United States	Issuetrak	Issuetrak	IT Service Management	2020	n/a
	Healthcare	10	$1M	United States	Issuetrak	Issuetrak	IT Service Management	2022	n/a
	Education	89	$10M	United States	Issuetrak	Issuetrak	IT Service Management	2022	n/a
	Retail	10	$1M	United States	Issuetrak	Issuetrak	IT Service Management	2018	n/a
	Education	50	$5M	United States	Issuetrak	Issuetrak	IT Service Management	2019	n/a

Showing 1 to 10 of 27 entries

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FAQ - APPS RUN THE WORLD Issuetrak Coverage

Issuetrak is a IT Service Management solution from Issuetrak.

Companies worldwide use Issuetrak, from small firms to large enterprises across 21+ industries.

Organizations such as Cheddar's Scratch Kitchen, Argano, Southwest Power Pool, City of Leander, TX and Tacala, LLC are recorded users of Issuetrak for IT Service Management.

Companies using Issuetrak are most concentrated in Leisure and Hospitality, Professional Services and Utilities, with adoption spanning over 21 industries.

Companies using Issuetrak are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Issuetrak across Americas, EMEA, and APAC.

Companies using Issuetrak range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 11.11%, and global enterprises with 10,000+ employees - 0%.

Customers of Issuetrak include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Issuetrak customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.

List of Issuetrak Customers

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Buyer Intent: Companies Evaluating Issuetrak

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Q1. What is Issuetrak used for?

Q2. Who uses Issuetrak for IT Service Management?

Q3. Which companies use Issuetrak?

Q4. What is the industry breakdown of companies using Issuetrak?

Q5. What is the country breakdown of companies using Issuetrak?

Q6. What is the breakdown by employee size of companies using Issuetrak?

Q7. What is the breakdown by revenue of companies using Issuetrak?

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