List of Ivanti IT Service Desk Customers

Ivanti

10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States

https://www.ivanti.com/

1 801-208-1500

Professional Services

3070

$1.0B

Since 2010, our global team of researchers has been studying Ivanti IT Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Ivanti IT Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Ivanti IT Service Desk for IT Service Management include: Southwire Company, a United States based Manufacturing organisation with 8500 employees and revenues of $9.00 billion, Fnac Darty, a France based Retail organisation with 30000 employees and revenues of $8.00 billion, Croda International, a United Kingdom based Oil, Gas and Chemicals organisation with 6100 employees and revenues of $2.64 billion, Greenberg Traurig, a United States based Professional Services organisation with 5000 employees and revenues of $2.30 billion, Just Group, a United Kingdom based Banking and Financial Services organisation with 1181 employees and revenues of $1.16 billion and many others.

Contact us if you need a completed and verified list of companies using Ivanti IT Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Ivanti IT Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Aspen Technology	Professional Services	3900	$1.1B	United States	Ivanti	Ivanti IT Service Desk	IT Service Management	2021	n/a	In 2021, Aspen Technology implemented Ivanti IT Service Desk as its IT Service Management platform. Ivanti IT Service Desk was deployed to support Aspen Technology’s HRIS and enterprise support workflows across the company, aligning IT Service Management with HR, talent, learning, and reporting functions within the global organization. The Ivanti IT Service Desk implementation was configured to manage incident management and service request ticketing workflows, with workflow-driven escalation to Tier II support and role based assignment rules for HRIS contacts. Configuration emphasized ticket triage, queue management, and automated routing consistent with IT Service Management best practices to ensure HRIS related issues were tracked and escalated to appropriate specialists. Operational ownership included the Principal HRIS Analyst who triaged Tier II support tickets through Aspen’s Ivanti ticketing system and who supported and led HRIS projects affecting compensation, talent, learning, and reporting. Governance practices included centralized ticket triage, defined escalation matrices for HR and IT interactions, and quarterly Executive Dashboard metrics supplied by HRIS leadership to inform program and acquisition related activities, leveraging the Ivanti IT Service Desk as the primary service management layer.
Croda International	Oil, Gas and Chemicals	6100	$2.6B	United Kingdom	Ivanti	Ivanti IT Service Desk	IT Service Management	2015	n/a	In 2015, Croda International implemented Ivanti IT Service Desk. Ivanti IT Service Desk was provisioned as a SaaS IT Service Management solution to centralize support across UK sites and to provide remote support into South Africa, covering roughly 450 employees. The deployment emphasized core service desk ticketing and service request workflows, and was used to manage corporate device lifecycles including a corporate mobile contract with over 200 connections and a managed print contract covering more than 100 devices. The platform supported coordination of onsite and remote support activities, and operational handling of infrastructure maintenance for Dell servers and Cisco switches and routers, with site server backups maintained using Veritas BackupExec 20. Operational coverage included IT helpdesk support, endpoint security enforcement and collaboration technology support. Governance and process control were applied through the Ivanti IT Service Desk SaaS to enforce enterprise security policies such as Bitlocker Drive Encryption and Conditional Access, and to manage support for video conferencing technologies Lifesize Polycom and BlueJeans and a variety of bespoke software and SaaS applications. The service desk was described as the central tool to help productivity and user satisfaction while coordinating multi-site IT operational tasks.
Fnac Darty	Retail	30000	$8.0B	France	Ivanti	Ivanti IT Service Desk	IT Service Management	2019	n/a	In 2019, Fnac Darty implemented Ivanti IT Service Desk as its IT Service Management platform. The deployment specifically targeted incident management processes that had been handled under LANDESK, with a focus on slowness, service interruption, and priority classification within ticket workflows. The Ivanti IT Service Desk rollout encompassed modules for incident management, site deployment lifecycle activities including opening, creation, migration, and dismantling, and equipment staging and provisioning. Platform configuration work included extending ticketing and service request workflows to cover physical site provisioning and telephony proof of concept workflows. Integrations and operational touch points documented during the program included telephony POC models with Broadsoft, Verizon, and Kering Centrex, plus telecom endpoints such as Médiatrixes for fax and alarms and door opener intercoms. The implementation required configuration to manage both legal legacy solutions and new solution stacks and included formal documentation of technical notes and service handoff artifacts. Governance and process changes centered on formalizing incident prioritization and escalation paths in Ivanti IT Service Desk to align with store opening and equipment provisioning processes. The configuration supported cross functional service desk handling of site lifecycle events, telephony verification, and legacy solution management, enabling repeatable operational procedures for IT and facilities teams.
	Professional Services	5000	$2.3B	United States	Ivanti	Ivanti IT Service Desk	IT Service Management	2019	n/a
	Banking and Financial Services	1181	$1.2B	United Kingdom	Ivanti	Ivanti IT Service Desk	IT Service Management	2018	n/a
	Manufacturing	8500	$9.0B	United States	Ivanti	Ivanti IT Service Desk	IT Service Management	2019	n/a
	Professional Services	1150	$150M	Thailand	Ivanti	Ivanti IT Service Desk	IT Service Management	2020	n/a
	Banking and Financial Services	1200	$740M	United Kingdom	Ivanti	Ivanti IT Service Desk	IT Service Management	2018	n/a

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Buyer Intent: Companies Evaluating Ivanti IT Service Desk

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ivanti IT Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ivanti IT Service Desk for IT Service Management include:

CTMS Service Management, a United Kingdom based Professional Services organization with 35 Employees
Komi, a United Kingdom based Media company with 28 Employees

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