List of Ivanti IT Service Desk Customers
Ivanti
10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States
South Jordan, 84095, UT,
United States
1 801-208-1500
Professional Services
3100
$1.1B
Since 2010, our global team of researchers has been studying Ivanti IT Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivanti IT Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivanti IT Service Desk for IT Service Management include: Southwire Company, a United States based Manufacturing organisation with 8500 employees and revenues of $9.00 billion, Fnac Darty, a France based Retail organisation with 30000 employees and revenues of $8.00 billion, Croda International, a United Kingdom based Oil, Gas and Chemicals organisation with 6100 employees and revenues of $2.64 billion, Greenberg Traurig, a United States based Professional Services organisation with 5000 employees and revenues of $2.30 billion, Just Group, a United Kingdom based Banking and Financial Services organisation with 1181 employees and revenues of $1.16 billion and many others.
Contact us if you need a completed and verified list of companies using Ivanti IT Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ivanti IT Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aspen Technology | Professional Services | 3900 | $1.1B | United States | Ivanti | Ivanti IT Service Desk | IT Service Management | 2021 | n/a |
In 2021, Aspen Technology implemented Ivanti IT Service Desk as its IT Service Management platform. Ivanti IT Service Desk was deployed to support Aspen Technology’s HRIS and enterprise support workflows across the company, aligning IT Service Management with HR, talent, learning, and reporting functions within the global organization.
The Ivanti IT Service Desk implementation was configured to manage incident management and service request ticketing workflows, with workflow-driven escalation to Tier II support and role based assignment rules for HRIS contacts. Configuration emphasized ticket triage, queue management, and automated routing consistent with IT Service Management best practices to ensure HRIS related issues were tracked and escalated to appropriate specialists.
Operational ownership included the Principal HRIS Analyst who triaged Tier II support tickets through Aspen’s Ivanti ticketing system and who supported and led HRIS projects affecting compensation, talent, learning, and reporting. Governance practices included centralized ticket triage, defined escalation matrices for HR and IT interactions, and quarterly Executive Dashboard metrics supplied by HRIS leadership to inform program and acquisition related activities, leveraging the Ivanti IT Service Desk as the primary service management layer.
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Croda International | Oil, Gas and Chemicals | 6100 | $2.6B | United Kingdom | Ivanti | Ivanti IT Service Desk | IT Service Management | 2015 | n/a |
In 2015, Croda International implemented Ivanti IT Service Desk. Ivanti IT Service Desk was provisioned as a SaaS IT Service Management solution to centralize support across UK sites and to provide remote support into South Africa, covering roughly 450 employees.
The deployment emphasized core service desk ticketing and service request workflows, and was used to manage corporate device lifecycles including a corporate mobile contract with over 200 connections and a managed print contract covering more than 100 devices. The platform supported coordination of onsite and remote support activities, and operational handling of infrastructure maintenance for Dell servers and Cisco switches and routers, with site server backups maintained using Veritas BackupExec 20.
Operational coverage included IT helpdesk support, endpoint security enforcement and collaboration technology support. Governance and process control were applied through the Ivanti IT Service Desk SaaS to enforce enterprise security policies such as Bitlocker Drive Encryption and Conditional Access, and to manage support for video conferencing technologies Lifesize Polycom and BlueJeans and a variety of bespoke software and SaaS applications. The service desk was described as the central tool to help productivity and user satisfaction while coordinating multi-site IT operational tasks.
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Fnac Darty | Retail | 30000 | $8.0B | France | Ivanti | Ivanti IT Service Desk | IT Service Management | 2019 | n/a |
In 2019, Fnac Darty implemented Ivanti IT Service Desk as its IT Service Management platform. The deployment specifically targeted incident management processes that had been handled under LANDESK, with a focus on slowness, service interruption, and priority classification within ticket workflows.
The Ivanti IT Service Desk rollout encompassed modules for incident management, site deployment lifecycle activities including opening, creation, migration, and dismantling, and equipment staging and provisioning. Platform configuration work included extending ticketing and service request workflows to cover physical site provisioning and telephony proof of concept workflows.
Integrations and operational touch points documented during the program included telephony POC models with Broadsoft, Verizon, and Kering Centrex, plus telecom endpoints such as Médiatrixes for fax and alarms and door opener intercoms. The implementation required configuration to manage both legal legacy solutions and new solution stacks and included formal documentation of technical notes and service handoff artifacts.
Governance and process changes centered on formalizing incident prioritization and escalation paths in Ivanti IT Service Desk to align with store opening and equipment provisioning processes. The configuration supported cross functional service desk handling of site lifecycle events, telephony verification, and legacy solution management, enabling repeatable operational procedures for IT and facilities teams.
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Greenberg Traurig | Professional Services | 5000 | $2.3B | United States | Ivanti | Ivanti IT Service Desk | IT Service Management | 2019 | n/a |
In 2019 Greenberg Traurig deployed Ivanti IT Service Desk as the firmwide IT Service Management platform to centralize ticketing, asset configuration item tracking, and end user support. The Ivanti IT Service Desk is the primary IT Service Management system used to log incidents, maintain hardware serial number records, and coordinate imaging and device lifecycle tasks across the firm.
Implementation scope emphasized endpoint lifecycle and user support workflows, including PC and laptop imaging, data transfers for replacement machines, and maintaining accurate machine serial numbers on Active Directory and Ivanti CIs for audit readiness. Functional capabilities implemented include ticketing, CI asset records, service request orchestration for imaging and redeployment, role based token issuance for secondary authentication, and enrollment workflows for mobile device management.
The Ivanti IT Service Desk operates alongside and integrates operationally with Active Directory, Workspace ONE enrollment for iOS and Android devices, MacAfee antivirus maintenance, PingID and LookOut installations, Dell Defender token issuance, Avaya phone provisioning for home use, Citrix and AOVPN access troubleshooting, and remote support via BeyondTrust Bomgar. Operational coverage extends from a Miami support center and includes business travel for coverage of 27 offices worldwide, with cross functional coordination among Netsys, Telecom, Account Admin and other technology teams.
Governance and process controls were formalized around asset disposition and security, using WipeDrive for hard drive wiping, logging serial numbers for vendor on site shredding, and recording wipe confirmations for audit trails. Workflows codified in Ivanti include CI maintenance, delegated network folder permissions, secondary TPAM escalation for administrative troubleshooting, Outlook PST export import processes, and A V conference room support orchestration for BlueJeans, Zoom, Microsoft Teams and WebEx meetings.
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Just Group | Banking and Financial Services | 1181 | $1.2B | United Kingdom | Ivanti | Ivanti IT Service Desk | IT Service Management | 2018 | n/a |
In 2018, Just Group deployed Ivanti IT Service Desk as part of its IT Service Management environment. The Ivanti IT Service Desk was provisioned to provide a centralized support hub for a 24/7, 365 service desk covering local and international retail stores and the corporate office across Australia, New Zealand, United Kingdom, Singapore and Malaysia.
Configuration focused on core IT Service Management modules including incident management, request fulfillment, a managed service catalog, knowledge base and access management workflows. The implementation incorporated SLA based routing and automated ticket assignment, alongside knowledge base curation and self-service guidance to support frontline team training and recurring issue resolution.
The Ivanti IT Service Desk operated within an environment that included IBM AS400 mainframe support, IBM Notes email, Microsoft 365 and Google Suite, OmniVista PABX, HEAT ticketing management software, remote client tools such as FortiClient, Citrix, TeamViewer, IntelliAdmin and VNC Viewer, user account systems Active Directory, Chris21 and Dayforce, SotiHub MobiControl for iPad management, printer management tools Papercut and FollowMe Print, AS400 printing paths and the CCSupervision call centre tool. The service desk centralized ticket intake and escalation coordination for store systems, eftpos systems and trade reporting, enabling cross‑system incident orchestration across retail and corporate functions.
Operational governance was maintained by the Melbourne based senior IT Service Desk team, with responsibilities for daily IT operations, minimising trade disruption, new starter onboarding, user access management, process analysis, team rostering and ongoing training. Rollout practices emphasized standardized workflows, role based access controls and a maintained knowledge base to align support delivery across regions and business functions.
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Manufacturing | 8500 | $9.0B | United States | Ivanti | Ivanti IT Service Desk | IT Service Management | 2019 | n/a |
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Professional Services | 1150 | $150M | Thailand | Ivanti | Ivanti IT Service Desk | IT Service Management | 2020 | n/a |
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Banking and Financial Services | 1200 | $740M | United Kingdom | Ivanti | Ivanti IT Service Desk | IT Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Ivanti IT Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ivanti IT Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ivanti IT Service Desk for IT Service Management include:
- CTMS Service Management, a United Kingdom based Professional Services organization with 35 Employees
- Komi, a United Kingdom based Media company with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ivanti IT Service Desk Coverage
Ivanti IT Service Desk is a IT Service Management solution from Ivanti.
Companies worldwide use Ivanti IT Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as Southwire Company, Fnac Darty, Croda International, Greenberg Traurig and Just Group are recorded users of
Ivanti IT Service Desk for IT Service Management.
Companies using Ivanti IT Service Desk are most concentrated in Manufacturing, Retail and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using Ivanti IT Service Desk are most concentrated in United States, France and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ivanti IT Service Desk across Americas, EMEA, and APAC.
Companies using Ivanti IT Service Desk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 87.5%, and global enterprises with 10,000+ employees - 12.5%.
Customers of Ivanti IT Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ivanti IT Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.