List of Ivanti Service Desk Incident Management Customers
Ivanti
10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States
South Jordan, 84095, UT,
United States
1 801-208-1500
Professional Services
3100
$1.1B
Since 2010, our global team of researchers has been studying Ivanti Service Desk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivanti Service Desk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivanti Service Desk Incident Management for Incident Management include: Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Groupe Casino, a France based Retail organisation with 188811 employees and revenues of $37.27 billion, Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, Southwire Company, a United States based Manufacturing organisation with 8500 employees and revenues of $9.00 billion, Krones, a Germany based Manufacturing organisation with 19349 employees and revenues of $5.07 billion and many others.
Contact us if you need a completed and verified list of companies using Ivanti Service Desk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akka Technologies Switzerland | Professional Services | 21080 | $1.8B | Belgium | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2015 | n/a |
In 2015, Akka Technologies Switzerland implemented Ivanti Service Desk Incident Management to industrialize IT operations across approximately 12,000 users and 80 branches worldwide. The deployment targeted IT Servicedesk and IT Process Management workflows, explicitly supporting incident, request, and entry exit endpoint management use cases consistent with the Incident Management category.
The implementation included configuration of Ivanti Service Desk Incident Management and the industrialization of workstation provisioning using Ivanti ServiceDesk v2016. Functional capabilities implemented covered incident handling, request fulfillment, fleet management of hardware and software, and endpoint lifecycle controls tied to Endpoint Management v2017, with technical administration of workstations and standardized software and patch distribution processes.
Integrations and operational coverage focused on documentation and publication pipelines, with a managed SharePoint site used for publication of processes and documentation. The program also contributed to establishment of a Central N0 support node in Morocco, and the scope of operations included IT servicedesk teams and fleet administrators across the global branch footprint.
Governance changes emphasized formal documentation and reporting management rules, including KPI oriented documentation, process governance for administration of processes and assets, and consolidated reporting. The engagement included project management activities for the Landesk implementation and operating model adjustments to support centralized support and standardized incident management workflows.
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Department for Transport | Government | 18245 | $15.9B | United Kingdom | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2018 | n/a |
In 2018, the Department for Transport implemented Ivanti Service Desk Incident Management to standardize incident handling across its IT support functions. The deployment used Ivanti Service Manager with the Heat Database as the underlying data store and configured the Ivanti Service Desk Incident Management application to support incident lifecycle management, ticketing, prioritization, and SLA tracking.
Configuration emphasized core Incident Management capabilities including incident logging and classification, automated escalation rules, workflow driven resolution processes, and role based access controls for support teams. Governance centered on defined incident ownership, workflow orchestration in Ivanti Service Manager Heat Database, and form and process configuration to enforce routing and lifecycle governance across departmental IT and service desk operations.
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Groupe Casino | Retail | 188811 | $37.3B | France | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2017 | n/a |
Groupe Casino implemented Ivanti Service Desk Incident Management in 2017 to centralize incident handling and service desk workflows. Ivanti Service Desk Incident Management was positioned as the enterprise Incident Management platform supporting IT operations, service delivery, and device provisioning across the retail estate.
The deployment covers receipt of requests and front line incident triage, with incident management conducted via ARS and Ivanti. Functional capabilities implemented include password management, pre configuration and configuration of equipment such as telephones and PCs, and staged delivery of user devices.
Change management was formalized inside the Ivanti environment following a defined lifecycle, including classification of changes as standard or non standard, impact analysis, escalation to the Change Advisory Board, technical and functional testing, delivery into the acceptance environment, and realization of application production releases. Operating artifacts were maintained as part of the flow, with updating of operating files labeled DEX and explicit post deployment change monitoring to verify proper operation after deployment.
Operational integrations noted include Cisco phones management through the Kurmi console tied into device provisioning and configuration workflows. Governance changes emphasized formal CAB gatekeeping, acceptance environment validation, and documented change monitoring, aligning Incident Management processes with structured release and device delivery procedures.
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Krones | Manufacturing | 19349 | $5.1B | Germany | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2019 | n/a |
In 2019, Krones deployed Ivanti Service Desk Incident Management to provide Incident Management for end user computing and IT service desk operations. The Ivanti Service Desk Incident Management implementation targeted enterprise desktop administration and support for Windows 7, Windows 10, Office 365 and other authorized desktop applications across Krones IT support functions.
The implementation included first and second level support workflows for diagnosing and resolving hardware, software and end user problems, authorization management, and formalized onboarding processes. Ivanti Service Desk Incident Management was used to manage asset lifecycle activities, asset tracking and end of life services, and to document and optimize routine work processes used by the support organization.
Operational coverage extended to workstation provisioning and networking tasks, including notebook setup, Avaya VoIP configuration and printer setup as part of employee onboarding. The deployment supported service desk handling of incidents and requests for Krones users, aligning desktop support, asset management and remote troubleshooting under a single Incident Management application.
Governance aligned with ITIL practices, with participation in Incident, Request, Problem and Change Management workflows using the Ivanti ITSM tool. Process responsibilities included authorization management, documentation standards and continual optimization of support procedures to standardize handoffs between first and second level support.
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Ministère de la Justice | Government | 25000 | $3.0B | France | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2020 | n/a |
In 2020, Ministère de la Justice implemented Ivanti Service Desk Incident Management to centralize Incident Management for user support, messaging, printing, and remote access operations. The deployment specifically supported CDC HABITAT / Adoma call acceptance and incident handling workflows and established Ivanti Service Desk Incident Management as the system of record for incident intake and ticket lifecycle tracking.
Ivanti Service Desk Incident Management was configured to manage call acceptance, structured incident ticketing, remote control sessions, and session and SAP MDP resets. Functional modules and capabilities implemented include SSO troubleshooting and resolution on Windows 10, Windows 10 desktop troubleshooting, Outlook 2016 messaging troubleshooting, Vault mail backup troubleshooting, and remote control assisted remediation.
Operational coverage incorporated device and print services, with documented support and installation workflows for Ricoh and Brother printers and scanners, plus VPN and telecommuting configuration and resolution for remote users. The implementation embedded ticket workflows that map incident categories to platform level actions such as session resets and mailbox vault restores, ensuring operational technicians follow consistent resolution steps tied to those systems.
Governance and rollout emphasized training, configuration, and resolution process standardization, including targeted training on VPN telecommuting support, Outlook 2016 messaging procedures, Vault handling, and printer installation processes. Incident intake procedures and standardized resolution playbooks were codified within Ivanti Service Desk Incident Management to streamline support across desktop, messaging, printing, and SAP session issues.
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Life Sciences | 82878 | $47.7B | France | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2018 | n/a |
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Manufacturing | 8500 | $9.0B | United States | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2016 | n/a |
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Professional Services | 650 | $100M | France | Ivanti | Ivanti Service Desk Incident Management | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Ivanti Service Desk Incident Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ivanti Service Desk Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ivanti Service Desk Incident Management for Incident Management include:
- Bufab, a Sweden based Distribution organization with 10 Employees
- Modern Aviation, a United States based Transportation company with 210 Employees
- CTMS Service Management, a United Kingdom based Professional Services organization with 35 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Bufab | Distribution | 10 | $1M | Sweden | 2026-02-07 |
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Modern Aviation | Transportation | 210 | $63M | United States | 2025-12-19 |
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CTMS Service Management | Professional Services | 35 | $5M | United Kingdom | 2025-10-07 |
FAQ - APPS RUN THE WORLD Ivanti Service Desk Incident Management Coverage
Ivanti Service Desk Incident Management is a Incident Management solution from Ivanti.
Companies worldwide use Ivanti Service Desk Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Sanofi, Groupe Casino, Department for Transport, Southwire Company and Krones are recorded users of
Ivanti Service Desk Incident Management for Incident Management.
Companies using Ivanti Service Desk Incident Management are most concentrated in Life Sciences, Retail and Government, with adoption spanning over 21 industries.
Companies using Ivanti Service Desk Incident Management are most concentrated in France, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ivanti Service Desk Incident Management across Americas, EMEA, and APAC.
Companies using Ivanti Service Desk Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 75%.
Customers of Ivanti Service Desk Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ivanti Service Desk Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.