List of Jitbit Customers
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Since 2010, our global team of researchers has been studying Jitbit customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jitbit for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jitbit for IT Service Management include: FirstGroup, a United Kingdom based Transportation organisation with 29000 employees and revenues of $6.20 billion, The Kraft Group & Affiliates, a United States based Manufacturing organisation with 9500 employees and revenues of $5.40 billion, Rituals Netherlands, a Netherlands based Retail organisation with 1500 employees and revenues of $2.44 billion, Rituals, a Netherlands based Retail organisation with 8000 employees and revenues of $1.84 billion, Sears Hometown Stores, a United States based Retail organisation with 1550 employees and revenues of $1.75 billion and many others.
Contact us if you need a completed and verified list of companies using Jitbit, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jitbit customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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7 L Ayers | Professional Services | 10 | $1M | United States | Jitbit | Jitbit | IT Service Management | 2018 | n/a |
In 2018, 7 L Ayers implemented Jitbit as its IT Service Management application and exposed the help desk interface on the company website. The deployment relied on the vendor's web-hosted Jitbit interface to provide client-facing ticket submission and internal agent queues for the professional services operation.
Configuration centered on web-based ticketing, a searchable knowledge base for client self-service, and email-to-ticket automation consistent with IT Service Management workflows. Operational scope covered the firm’s client support and operations personnel, with a compact internal rollout that embedded the Jitbit widget into public site pages and routed incoming requests into agent queues, positioning 7 L Ayers Jitbit IT Service Management to handle client support workflows.
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Adcorp Australia | Professional Services | 250 | $25M | Australia | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
In 2019, Adcorp Australia deployed Jitbit as its IT Service Management solution. The Jitbit implementation was exposed on the corporate website to provide a public-facing support channel while also serving as an internal ticketing interface for IT and client services teams.
Configuration emphasis aligned with typical IT Service Management capabilities included an incident ticketing workflow, a customer self-service portal and knowledge base, email to ticket conversion, SLA rule configuration and canned responses. Automation and routing rules were applied to support ticket triage and assignment, and out-of-the-box reporting and audit trails were used to support operational visibility.
Deployment was web-hosted and embedded into the external site to centralize inbound requests from clients and employees, while internal staff used the Jitbit application for case management. Governance focused on establishing triage and escalation workflows, knowledge management ownership, and role based access for service desk and client service staff, scaled to Adcorp Australia’s corporate IT and service operations.
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Adcorp New Zealand | Professional Services | 60 | $6M | New Zealand | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
In 2019, Adcorp New Zealand implemented Jitbit for IT Service Management. The deployment surfaces Jitbit on the Adcorp corporate website as the primary ticket intake channel, capturing client facing and internal support requests and establishing Jitbit as the company application for IT Service Management.
Configuration emphasized web embedded helpdesk components, ticketing and incident tracking, a published knowledge base, and ticket lifecycle management capabilities. The architecture is a web integrated deployment with Jitbit responsible for request capture, queue rules, priority and SLA alignment, automated notifications, and routing to internal IT and service teams. Governance work focused on request categorization and standardized response workflows to align support handling across business functions. Adcorp New Zealand Jitbit IT Service Management supports customer support and internal IT service delivery through the website.
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AFS Logistics | Transportation | 100 | $10M | Australia | Jitbit | Jitbit | IT Service Management | 2022 | n/a |
In 2022, AFS Logistics implemented Jitbit on its website to provide IT Service Management for both customer facing support intake and internal IT ticketing. The Jitbit deployment serves as a public web based support channel and the primary ticketing backbone for a transport company of roughly 100 employees.
The implementation focused on core ticketing capabilities of Jitbit including web based ticket submission, a knowledge base for self service, automated routing, priority handling, and SLA policy configuration. Jitbit was configured to centralize incident capture and standardize ticket lifecycle steps, using role based access controls to separate customer facing queues from internal operational queues.
The technical footprint is centered on a website embedded Jitbit widget as the external intake point, with back office access for IT and operations staff to triage and resolve issues. Governance emphasized ticket ownership, priority escalation rules, and process alignment between IT and customer service teams, reflecting a lightweight, small enterprise service management rollout using Jitbit for IT Service Management.
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All Purpose Pumps | Distribution | 90 | $9M | Australia | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
In 2019 All Purpose Pumps implemented Jitbit on its website as a front-end service layer. The deployment uses Jitbit as a customer-facing helpdesk to capture web inquiries and convert them into tracked tickets, positioning the solution within the companys IT Service Management footprint and centralizing external customer request intake for its distribution operations.
Configuration emphasized web-embedded ticket capture, email-to-ticket routing, and a lightweight knowledge base to enable self-service, reflecting standard IT Service Management workflows. Operationally the implementation consolidated customer-facing and internal IT requests into centralized queues used by customer service and support staff, with governance centered on defined ticket lifecycle states and escalation routing to align support activity with distribution business needs.
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Distribution | 130 | $15M | Canada | Jitbit | Jitbit | IT Service Management | 2023 | n/a |
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Professional Services | 150 | $20M | United States | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
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Professional Services | 25 | $2M | United Kingdom | Jitbit | Jitbit | IT Service Management | 2023 | n/a |
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Banking and Financial Services | 350 | $40M | United States | Jitbit | Jitbit | IT Service Management | 2020 | n/a |
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Professional Services | 10 | $1M | United Kingdom | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Jitbit
- Lumen Solutions, a Netherlands based Distribution organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Lumen Solutions | Distribution | 10 | $1M | Netherlands | 2025-07-24 |