List of JRNI Analytics Customers
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Since 2010, our global team of researchers has been studying JRNI Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased JRNI Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using JRNI Analytics for Analytics and BI include: Signet Jewelers, a United States based Retail organisation with 27991 employees and revenues of $7.17 billion, Urban Outfitters, a United States based Retail organisation with 28000 employees and revenues of $5.15 billion, Vivawest Wohnen, a Germany based Construction and Real Estate organisation with 1000 employees and revenues of $1.16 billion and many others.
Contact us if you need a completed and verified list of companies using JRNI Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The JRNI Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Signet Jewelers | Retail | 27991 | $7.2B | United States | JRNI | JRNI Analytics | Analytics and BI | 2021 | n/a |
In 2021, Signet Jewelers implemented JRNI Analytics, an Analytics and BI application, to centralize reporting on appointments and customer engagements across its North America retail brands. The deployment targeted measurement of online bookings and conversion performance to inform store level and brand level operations.
JRNI Analytics was configured to produce dashboards and scheduled reports tracking online appointment volumes, appointment to merchandise conversion and average transaction value, reflecting core Analytics and BI capabilities such as event ingestion, aggregation, visualization and funnel analysis. The implementation emphasized appointment and engagement event modeling, cohort analysis and conversion funnel views to support operational decision making for retail teams.
Operational coverage extended across Signet's retail brands in North America, with analytics outputs consumed by store operations, customer experience and sales stakeholders. Reporting was driven by JRNI appointment and customer engagement data streams, providing unified analytics for brand managers and store leadership.
The vendor case study reported outcomes tied to the JRNI deployment, with JRNI reporting a 65% increase in online appointments, approximately 3x higher merchandise appointment conversion, and about 30% higher average transaction value. Rollout and governance in the case study emphasized centralized analytics reporting and operational adoption across retail brands rather than named external system integrations.
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Urban Outfitters | Retail | 28000 | $5.2B | United States | JRNI | JRNI Analytics | Analytics and BI | 2021 | n/a |
In 2021 Urban Outfitters implemented JRNI Analytics to capture and analyze appointment scheduling and virtual consultation data across its Anthropologie and BHLDN banners. The deployment targeted stores in the United States and supported in-store, virtual and email-based styling and bridal services, aligning booking workflows with customer experience objectives.
JRNI Analytics provided Analytics and BI capabilities focused on appointment performance and conversion reporting. Functional configuration emphasized appointment scheduling telemetry, virtual consultation tracking, booking funnel reporting, and customer-level booking records to support styling and bridal service workflows.
The implementation operated as a retail CRM deployment tying booking flows into store scheduling and customer service workflows across Anthropologie and BHLDN in North America. Operational coverage included store associates, bridal consultants and styling teams, consolidating appointment data for centralized reporting and day-to-day staff scheduling.
Governance and rollout included standardized booking templates, appointment policies and analytics dashboards used by brand and store managers to monitor bookings and outcomes. The rollout engaged over 25,000 customers and reported substantially higher purchase rates from appointment bookings, near 40 percent for in-store appointments and near 65 percent for virtual consultations, with JRNI Analytics delivering the reporting layer for those booking outcomes.
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Vivawest Wohnen | Construction and Real Estate | 1000 | $1.2B | Germany | JRNI | JRNI Analytics | Analytics and BI | 2025 | n/a |
In 2025 Vivawest Wohnen implemented JRNI Analytics to digitize customer-service appointment booking across its housing operations in Germany, aligning analytics with tenant-facing CRM and service scheduling workflows. JRNI Analytics is deployed as an Analytics and BI solution to aggregate appointment, attendance, and communication event data from JRNI booking flows and present operational reporting to customer-service and operations leadership.
The JRNI Analytics implementation includes centralized dashboards and reporting for booking volume, appointment lead times, no-show and reschedule tracking, and communication engagement metrics, supporting standard operational reporting and ad hoc analysis. Configuration focused on role-based dashboards for customer-service agents and managers, scheduled reports for site-level supervision, and automated data captures from booking events to maintain appointment transparency.
Operational coverage spans Vivawest Wohnen customer-service teams across its German housing operations, with governance centered on standardized appointment booking workflows and data quality controls to ensure consistent tenant communication records. The deployment reoriented appointment management processes toward digital booking and centralized monitoring, enabling clearer visibility into service appointments and improving customer communication, appointment transparency and operational efficiency as reported in the implementation case study.
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