List of Kapiche Platform Customers
Fortitude Valley, 4006, QLD,
Australia
Since 2010, our global team of researchers has been studying Kapiche Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kapiche Platform for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kapiche Platform for Customer Analytics include: RAC Insurance, a Australia based Professional Services organisation with 1400 employees and revenues of $930.0 million, NextDoor, a United States based Professional Services organisation with 546 employees and revenues of $247.0 million, Property Exchange Australia (PEXA), a Australia based Professional Services organisation with 350 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using Kapiche Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kapiche Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NextDoor | Professional Services | 546 | $247M | United States | Kapiche | Kapiche Platform | Customer Analytics | 2022 | n/a |
In 2022, NextDoor deployed the Kapiche Platform as a Customer Analytics solution to analyze product feedback and NPS responses across the United States. The Kapiche Platform processed approximately 600,000 open-ended comments to surface thematic trends and recurring platform-specific bugs for downstream action.
Configuration and functional emphasis included text analytics, topic extraction, sentiment scoring and NPS correlation workflows, combined with interactive dashboards and ad hoc query capability to support iterative exploration. The deployment used thematic clustering and automated tagging to convert unstructured comments into prioritized issue lists for product teams.
Data inputs were product feedback channels and NPS response streams ingested into the Kapiche Platform for unified analysis, supporting product management and customer experience teams across the United States. Operational coverage focused on bug triage, roadmap prioritisation and voice of the customer reporting for CX and product functions.
NextDoor operationalized Kapiche outputs into prioritization workflows and regular triage review cycles, enabling faster prioritisation and measurable NPS improvements. The engagement identified platform-specific bugs and reduced manual review load, saving over 80 hours per month.
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Property Exchange Australia (PEXA) | Professional Services | 350 | $115M | Australia | Kapiche | Kapiche Platform | Customer Analytics | 2023 | n/a |
In 2023, Property Exchange Australia implemented the Kapiche Platform for Customer Analytics. The deployment centralized voice of customer analysis across survey programs and support channel transcripts within Australia, establishing a single source for unstructured feedback for the CX function.
The Kapiche Platform was used to operationalize VoC and customer experience text analytics, employing natural language processing for automated topic extraction, sentiment classification, and thematic clustering to surface trends across surveys and support interactions. These capabilities supported CX and support teams by converting qualitative feedback into structured themes and concise executive summaries, aligning with typical Customer Analytics workflows.
Operational coverage included national CX and support channels, with the platform handling monthly qualitative review cycles. Governance shifted toward centralized analysis and report orchestration, reducing the manual handoff between analysts and decision makers and formalizing a repeatable cadence for thematic insights.
The implementation reduced the time required for monthly qualitative analysis from three days to minutes and condensed lengthy reports into concise executive summaries, which accelerated decision making for CX and support stakeholders.
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RAC Insurance | Professional Services | 1400 | $930M | Australia | Kapiche | Kapiche Platform | Customer Analytics | 2022 | n/a |
In 2022, RAC Insurance WA deployed the Kapiche Platform to analyse member feedback across 29 touchpoints in Western Australia. The implementation used the Kapiche Platform as a Customer Analytics solution focused on member insights and voice of the customer research.
The deployment emphasized open ended surveying and unstructured feedback analysis, leveraging the Kapiche Platform's text analytics, automated thematic extraction, sentiment grouping and interactive dashboards to accelerate insight generation. Configuration encompassed topic modeling, tagging workflows and role based dashboards for research and member experience teams, enabling faster trend detection and query driven analysis.
Operational coverage centered on member insights, VoC and research capabilities within RAC WA, spanning customer experience across 29 touchpoints in the state. Business functions impacted included research teams and member experience operations, with output routed into research led decision making workflows.
Governance and rollout prioritized a move to more open ended surveying and embedding faster, data driven decision making into research processes. Outcomes reported for the Kapiche Platform included approximately 30 times faster insight generation and a saving of approximately 11,856 man hours in one year. The implementation shifted RAC Insurance's research posture toward continuous, open ended feedback analysis using Customer Analytics.
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