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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

List of Kayako AI ServiceDesk Customers

Kayako UK
Location
Sixth Floor 20 Ropemaker Street,
London, EC2Y 9AR,
United Kingdom
Website
https://www.kayako.com/uk/
Phone
44 20 3769-0237
Artw industry
Professional Services
Employee
150
Revenue
$32M

Since 2010, our global team of researchers has been studying Kayako AI ServiceDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Kayako AI ServiceDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Kayako AI ServiceDesk for Customer Support include: Milwaukee Tool, a United States based Manufacturing organisation with 10000 employees and revenues of $9.90 billion, Piedmont Augusta, a United States based Healthcare organisation with 31000 employees and revenues of $6.00 billion, Crocs, a United States based Retail organisation with 7910 employees and revenues of $4.10 billion, The Venetian Resort Las Vegas, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $3.30 billion, Sarasota County, FL, a United States based Government organisation with 3835 employees and revenues of $1.60 billion and many others.

Contact us if you need a completed and verified list of companies using Kayako AI ServiceDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.

The Kayako AI ServiceDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
24/7 Software Professional Services 200 $35M United States Kayako Kayako AI ServiceDesk Customer Support 2018 n/a
In 2018, 24/7 Software implemented Kayako AI ServiceDesk as its customer-facing help platform. The Kayako AI ServiceDesk serves as the primary Customer Support application on the company website, handling inbound customer inquiries, session-based chat, and self-service knowledge access. Configuration emphasizes core Customer Support capabilities, including AI-assisted conversational support for initial triage, ticketing and case management workflows for agent handling, a searchable knowledge base for self-service, and automated routing to specialist queues. The deployment is organized around role-based agent interfaces, SLA and priority rules, and templated responses to standardize case handling and reduce manual handoffs. Operationally the implementation covers the support and client services teams and is embedded directly in the public website for end user access, consolidating web chat and web form channels into the Kayako AI ServiceDesk queue. Governance centers on centralized queue management, escalation workflows, and knowledge base publication controls overseen by support leadership to maintain consistent support processes.
888VoIP Distribution 50 $5M United States Kayako Kayako AI ServiceDesk Customer Support 2019 n/a
In 2019, 888VoIP implemented Kayako AI ServiceDesk to handle customer support traffic originating from its public website. The deployment is focused on the Customer Support function for the distribution business, embedding Kayako ServiceDesk on the corporate site to capture inbound web chat and ticket submissions as the primary customer touchpoint. The Kayako AI ServiceDesk implementation centers on a unified ticketing inbox and web chat widget, supplemented by a searchable knowledge base and AI-assisted response capabilities to accelerate agent replies. Configuration emphasizes centralized support queues, tagging and prioritization rules, role-based access for agents, and SLA-oriented routing suited to a 50 employee organization. Governance and workflow changes formalized triage, escalation paths and ownership of the web-to-ticket flow, with the Kayako AI ServiceDesk instrumented on the website as the operational front end for customer inquiries.
A2B Fulfillment Construction and Real Estate 90 $12M United States Kayako Kayako AI ServiceDesk Customer Support 2018 n/a
In 2018, A2B Fulfillment implemented Kayako AI ServiceDesk as its web-facing support application. The Kayako AI ServiceDesk deployment was embedded on the company website to centralize incoming customer inquiries, aligning the implementation with the Customer Support category and providing a single access point for service requests and live interactions. The implementation focused on standard Customer Support modules, including ticketing and queue management, live chat widget embedded on public pages, a knowledge base for self service, and AI assisted response suggestions to support agent workflows. The architecture followed a SaaS web integration pattern with a hosted Kayako instance surfaced through a site widget, while configuration emphasized role based agent access, case triage and routing workflows to operational and customer service teams across the organization.
Banking and Financial Services 130 $10M United States Kayako Kayako AI ServiceDesk Customer Support 2018 n/a
Distribution 200 $35M United States Kayako Kayako AI ServiceDesk Customer Support 2016 n/a
Professional Services 5 $1M United Kingdom Kayako Kayako AI ServiceDesk Customer Support 2016 n/a
Retail 10 $1M United States Kayako Kayako AI ServiceDesk Customer Support 2018 n/a
Professional Services 10 $1M India Kayako Kayako AI ServiceDesk Customer Support 2017 n/a
Professional Services 60 $26M Estonia Kayako Kayako AI ServiceDesk Customer Support 2019 n/a
Professional Services 10 $1M United States Kayako Kayako AI ServiceDesk Customer Support 2019 n/a
Showing 1 to 10 of 217 entries

Buyer Intent: Companies Evaluating Kayako AI ServiceDesk

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FAQ - APPS RUN THE WORLD Kayako AI ServiceDesk Coverage

Kayako AI ServiceDesk is a Customer Support solution from Kayako.

Companies worldwide use Kayako AI ServiceDesk, from small firms to large enterprises across 21+ industries.

Organizations such as Milwaukee Tool, Piedmont Augusta, Crocs, The Venetian Resort Las Vegas and Sarasota County, FL are recorded users of Kayako AI ServiceDesk for Customer Support.

Companies using Kayako AI ServiceDesk are most concentrated in Manufacturing, Healthcare and Retail, with adoption spanning over 21 industries.

Companies using Kayako AI ServiceDesk are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kayako AI ServiceDesk across Americas, EMEA, and APAC.

Companies using Kayako AI ServiceDesk range from small businesses with 0-100 employees - 70.05%, to mid-sized firms with 101-1,000 employees - 21.66%, large organizations with 1,001-10,000 employees - 7.83%, and global enterprises with 10,000+ employees - 0.46%.

Customers of Kayako AI ServiceDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Kayako AI ServiceDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.