List of Keatext Employee Engagement Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Employee Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Employee Engagement for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Employee Engagement for Employee Engagement include: BRP, a Canada based Manufacturing organisation with 20000 employees and revenues of $6.06 billion, Intelcom Canada, a Canada based Transportation organisation with 3600 employees and revenues of $350.0 million, Coola, a United States based Retail organisation with 100 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Employee Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Employee Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BRP | Manufacturing | 20000 | $6.1B | Canada | Keatext | Keatext Employee Engagement | Employee Engagement | 2018 | n/a |
In 2018 BRP implemented Keatext Employee Engagement to analyze ten years of multilingual surveys and call centre transcripts, surfacing product and customer insights and supporting a shift toward a customer centric culture within product and customer experience teams in Canada. The public Keatext case centers on voice of customer analytics, and Employee Engagement usage for HR and voice of employee is inferred because Keatext supports VoE oriented workflows alongside VoC analysis.
Keatext Employee Engagement was configured to apply multilingual natural language processing across survey and call transcript corpora, performing topic extraction, sentiment tagging, thematic clustering and automated reporting to accelerate insight delivery. Functional capabilities implemented align with Employee Engagement processes, including VoE reporting, trend detection and dashboarding to route findings to relevant stakeholders and enable cross team collaboration.
Operational scope emphasized product and CX organizations in Canada with inferred extension to HR and employee engagement stakeholders as internal feedback signals were analyzed alongside external customer feedback. Governance and workflow changes focused on centralizing insight distribution and establishing cross functional routing to product, customer experience and support teams, delivering faster multilingual insight delivery and improved cross team collaboration as explicitly reported.
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Coola | Retail | 100 | $40M | United States | Keatext | Keatext Employee Engagement | Employee Engagement | 2021 | n/a |
In 2021, Coola deployed Keatext Employee Engagement to analyze customer support tickets and surface actionable customer experience signals. Keatext Employee Engagement was used as an Employee Engagement application to instrument unstructured support interactions and connect those signals to people analytics and service operations.
The implementation emphasized real time text analytics with sentiment scoring, topic extraction, and configurable dashboards that alerted teams to emerging issues. Configuration focused on automated classification of ticket themes and service pain points to support analysts during high volume periods.
Keatext was integrated with Zendesk to analyze support tickets in real time and surface findings directly within support and CRM workflows in the United States. Vendor materials indicate Keatext Employee Engagement capabilities extend to HR and people analytics, though the Coola case highlights support ticket analysis and CX outcomes.
Rollout targeted support during peak periods and governance combined central analytics ownership with distribution of dashboards to support and CRM teams for operational response. The implementation correlated with an increase in CSAT of approximately 5 points during peak periods and improved conversion by surfacing actionable CX insights.
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Intelcom Canada | Transportation | 3600 | $350M | Canada | Keatext | Keatext Employee Engagement | Employee Engagement | 2022 | n/a |
In 2022, Intelcom Canada implemented Keatext Employee Engagement to analyze approximately 5,000 daily open-ended CSAT survey responses and to establish a scalable, data driven voice of customer program. The deployment targeted CX and operations teams across Canada, with an initial VOE pilot and plans to extend Keatext Employee Engagement to employee surveys to broaden voice of employee coverage.
Configuration centered on automated text analytics workflows to surface themes, sentiment, and emergent issues from free text CSAT input. Keatext Employee Engagement was used to automate categorization and tagging of responses, generate near real time dashboards and alerts, and create routable insight objects that could be actioned by operations and customer experience managers for routing and operational decision making.
Operational rollout prioritized cross team adoption, orienting governance around insight routing and response workflows so that analytics outputs fed operational queues and priority lists for frontline and back office teams. The program preserved original survey channels while centralizing open ended response analysis into a single VOC pipeline, and a VOE pilot was executed as a step toward applying the same text analytics approach to internal employee surveys.
Published outcomes highlighted faster insight delivery and broader cross team adoption, with Intelcom using Keatext Employee Engagement to accelerate routing decisions and operational responses based on open ended CSAT signals.
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