List of Keatext Support Tickets Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Support Tickets customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Support Tickets for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Support Tickets for Customer Experience include: BRP, a Canada based Manufacturing organisation with 20000 employees and revenues of $6.06 billion, Intelcom Canada, a Canada based Transportation organisation with 3600 employees and revenues of $350.0 million, Coola, a United States based Retail organisation with 100 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Support Tickets, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Support Tickets customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BRP | Manufacturing | 20000 | $6.1B | Canada | Keatext | Keatext Support Tickets | Customer Experience | 2015 | n/a |
In 2015 BRP deployed Keatext Support Tickets to analyze ten years of surveys and contact center transcripts across its global markets from a Canadian base. Keatext Support Tickets ingested product feedback and contact center CRM text to surface recurring support and case issues while providing multilingual sentiment analysis for English and non English markets.
The implementation focused on Customer Experience use cases, with configuration for sentiment scoring, topic extraction, automated tagging of support cases, and searchable issue clustering. Keatext Support Tickets was instrumented to flag emerging themes in product feedback and to compile thread level summaries for downstream review.
Integrations included direct analysis of contact center transcripts and ingestion of Salesforce case requests as data sources, enabling linkage between support channels and case records. Operational coverage spanned product management, contact center operations, and CX teams across BRPs global markets, with data processing centralized from the Canadian deployment.
Governance centered on embedding support channel insights into product and CX workflows, creating a repeatable feedback loop where surfaced issues informed product and service decision making. The project provided multilingual sentiment analysis and accelerated insight driven product and service decisions, and it was used primarily to surface support and case issues for operational and product stakeholders.
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Coola | Retail | 100 | $40M | United States | Keatext | Keatext Support Tickets | Customer Experience | 2021 | n/a |
In 2021, Coola implemented Keatext Support Tickets to analyze customer support interactions, aligning the deployment with the Customer Experience category and centralized ticket analytics for support and CRM workflows. The Keatext Support Tickets implementation focused on real-time ticket analysis and operationalizing text analytics within the contact-center context to surface recurring issues and signal patterns to business teams.
Keatext Support Tickets was configured to process Zendesk tickets in real time, delivering faster issue detection, prioritized routing of cases, and automated, actionable recommendations directed to CX, product, and marketing teams. Configuration emphasized support ticket analysis, sentiment and trend detection, and routing rules that fed into CRM and contact-center workflows to accelerate triage and escalation.
The integration with Zendesk established the primary data pipeline and operational coverage across Coola’s United States support organization and CRM functions. Workflow changes included routing governance and recommendation handoffs to cross-functional teams, and the project delivered measurable business outcomes stated by the customer, improving CSAT by 5 points and increasing website conversion by approximately 40%.
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Intelcom Canada | Transportation | 3600 | $350M | Canada | Keatext | Keatext Support Tickets | Customer Experience | 2022 | n/a |
In 2022, Intelcom Canada implemented Keatext Support Tickets to analyze large volumes of post delivery and post return CSAT open ended responses across Canada. Keatext Support Tickets was applied in the Customer Experience category to automate categorization of free text feedback, route cases to business units, and provide organization wide voice of customer reporting tied to customer service operations.
The implementation consolidated survey ingestion and voice of customer workflows into Keatext Support Tickets, leveraging text analytics capabilities such as topic extraction, taxonomy driven classification, and sentiment analysis to tag and prioritize submissions. Configurations focused on automated case categorization rules and routing logic to convert open ended survey responses into actionable support cases and work items for operational teams.
Operational coverage centered on Intelcom’s service center and regional business units across Canada, where categorized cases were funneled into existing support ticket workflows for investigation and remediation. The solution established structured VOC reporting for cross functional stakeholders, enabling reporting by category and business unit without naming or requiring specific downstream ticketing systems.
Governance was organized around centralized tagging standards and routing rules, with process changes to assign case ownership and escalate high priority topics to appropriate business units. The stated objective of the Keatext Support Tickets deployment was to improve operational KPIs through automated categorization, routing, and organization wide VOC visibility, aligning customer feedback with service center case management.
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