List of Keatext Surveys Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Surveys for Survey and Questionnaire include: BRP, a Canada based Manufacturing organisation with 20000 employees and revenues of $6.06 billion, Intelcom Canada, a Canada based Transportation organisation with 3600 employees and revenues of $350.0 million, Breckenridge Grand Vacations, a United States based Leisure and Hospitality organisation with 370 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Breckenridge Grand Vacations | Leisure and Hospitality | 370 | $35M | United States | Keatext | Keatext Surveys | Survey and Questionnaire | 2019 | n/a |
In 2019, Breckenridge Grand Vacations implemented Keatext Surveys. Keatext Surveys, categorized as a Survey and Questionnaire application, was deployed to consolidate and analyze unstructured feedback from multiple channels and surveys to surface friction points in reservation, cancellation, and guest experience processes.
The deployment emphasized text analytics and sentiment classification to convert open ended responses into structured themes and insight feeds. Keatext Surveys was configured with topic extraction, sentiment tagging, and rule based escalation workflows that populated custom dashboards for operational review and analyst interrogation.
Keatext Surveys integrated with the companys existing infrastructure and custom dashboard layer to deliver near real time sentiment tracking for the hospitality quality assurance team. The operational scope centered on guest experience quality assurance and the reservation and cancellation business functions, enabling teams to triage and prioritize issues across guest experience touchpoints.
Governance and workflow changes focused on operationalizing feedback into policy updates and routing insight driven actions into quality assurance processes. The implementation produced near real time reporting and custom visualizations that supported policy changes and measurable lifts in customer satisfaction as reported by the company.
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BRP | Manufacturing | 20000 | $6.1B | Canada | Keatext | Keatext Surveys | Survey and Questionnaire | 2015 | n/a |
In 2015, BRP implemented Keatext Surveys. BRP used Keatext Surveys to aggregate and analyze nearly 10 years of multilingual survey responses and contact centre transcripts to create a 360° view of product feedback and sentiment across English and French markets, positioning Keatext Surveys as its Survey and Questionnaire solution for product and CX insight.
The deployment used a quick, low touch SaaS model, centralizing text analytics, thematic clustering, and multilingual sentiment analysis across historical survey datasets and live contact centre text sources. Functional capabilities implemented included VoC dashboards, topic extraction, and automated sentiment tagging to support product management and customer experience teams. The project integrated survey responses with contact centre transcripts to unify feedback into a single analytics pipeline, and governance focused on operationalizing VoC insights into product decision making and CX workflows. The rollout supported a cultural shift toward customer centric decision making across the organization.
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Intelcom Canada | Transportation | 3600 | $350M | Canada | Keatext | Keatext Surveys | Survey and Questionnaire | 2022 | n/a |
In 2022 Intelcom Canada implemented Keatext Surveys, a Survey and Questionnaire application, to analyze 5,000 daily post-delivery and post-return CSAT survey responses and accelerate voice of customer insights across its Canadian operations. The deployment focused on rapid, self-serve configuration of Keatext Surveys so that operations and customer experience teams could ingest high volumes of survey responses without lengthy professional services engagements.
Keatext Surveys was used to automate text analytics and topic extraction to identify root causes of customer satisfaction and to prioritize operational improvements in delivery and returns processes. The implementation leveraged automated categorization and sentiment-driven prioritization workflows typical of Survey and Questionnaire solutions, enabling product and operations stakeholders to surface recurring issues and cluster feedback for targeted remediation.
Operational coverage centered on Intelcom Canada delivery and returns functions and the central CX organization, supporting a data-driven VOC program and a structured process for routing insights to operations teams. Governance emphasized rapid insight velocity and iterative rollout, with the self-serve model enabling business users to refine taxonomies and prioritization rules, and the program produced measurable improvements in insight velocity as Intelcom scaled digital CX practices across its Canadian network.
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Buyer Intent: Companies Evaluating Keatext Surveys
Discover Software Buyers actively Evaluating Enterprise Applications
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