List of Keoghs Tracker Customers
Bolton, BL6 4SE,
United Kingdom
Since 2010, our global team of researchers has been studying Keoghs Tracker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keoghs Tracker for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keoghs Tracker for Case Management include: Aviva Insurance, a United Kingdom based Insurance organisation with 24364 employees and revenues of $40.87 billion, Direct Line Group, a United Kingdom based Insurance organisation with 8975 employees and revenues of $6.22 billion, AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion, Keoghs, a United Kingdom based Professional Services organisation with 1800 employees and revenues of $165.0 million and many others.
Contact us if you need a completed and verified list of companies using Keoghs Tracker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keoghs Tracker customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aviva Insurance | Insurance | 24364 | $40.9B | United Kingdom | Keoghs | Keoghs Tracker | Case Management | 2017 | n/a |
In 2017, Aviva Insurance deployed Keoghs Tracker to support high value legacy disease litigation and operational claims handling in the United Kingdom. Keoghs Tracker is a Case Management application used to administer and track Aviva instructions across claims and investigations, and Keoghs worked with Aviva on high value legacy disease litigation and operational claims matters that contributed to a multi party settlement and recoveries for insurers.
The implementation scope emphasized matter administration and end to end case tracking, with inferred use of case intake, matter workflow, document capture, correspondence logging, and investigation tracking capabilities typical for Case Management platforms. Configuration focused on instruction lifecycle tracking and evidence capture to maintain auditable case records for litigation and claims handling.
Operational coverage centered on UK claims operations and legal functions, supporting coordination between claims handlers, in house legal teams, and external counsel working on multi party litigation. The deployment served to centralize administration of insurer instructions for high value claims, standardize workflows, and provide a single system of record for complex matters.
Governance and process controls were applied at the instruction and matter level to manage workflows, assignment, and documentation during settlements and recoveries. The engagement outcome explicitly included a contribution to a reported multi party settlement and insurer recoveries as part of Keoghs and Aviva collaboration.
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AXA UK | Insurance | 10000 | $6.2B | United Kingdom | Keoghs | Keoghs Tracker | Case Management | 2008 | n/a |
In 2008 Keoghs began using its in-house Keoghs Tracker Case Management system to manage AXA UK insurance claims and litigation, establishing a persistent operational link between Keoghs legal teams and AXA UK's claims function. The deployment positioned Keoghs Tracker as the central case record for matter intake, litigation tracking, and cost recovery workflows supporting insurer-related matters.
Keoghs Tracker implementation included standard Case Management capabilities such as matter intake and registration, document management and version control, configurable workflow for litigation stages, task assignment and calendaring for court events, and audit trails for fee earners and case handlers. The system was configured to support cost recovery processing and defence case progression, aligning case lifecycle stages with legal service delivery for insurer clients.
Operationally the Keoghs Tracker environment was used by Keoghs legal operations across the United Kingdom to coordinate work on AXA UK matters, supporting end to end claims handling from instruction through to litigation and costs resolution. The application enabled closer operational alignment between Keoghs lawyers, claims handlers, and cost specialists, centralizing case data and correspondence for cross‑team access.
Governance was embedded in Keoghs' service delivery model, with standardized workflows and case ownership rules applied to AXA UK matters to ensure consistent handling and evidentiary record keeping. Keoghs has acted for AXA on UK insurance claims and litigation, delivering defence and cost recovery outcomes, and it is inferred that Keoghs Tracker was the operational case management platform used to manage those AXA-related matters.
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Direct Line Group | Insurance | 8975 | $6.2B | United Kingdom | Keoghs | Keoghs Tracker | Case Management | 2024 | n/a |
In 2024 Direct Line Group collaborated with Keoghs on UK fraud investigations and litigation, and reported recoveries and successful court outcomes. It is inferred these Direct Line matters were managed using Keoghs Tracker, with Keoghs Tracker serving as the Case Management application for legal and claims handling.
The implementation is inferred to have supported matter intake, document and evidence management, task and workflow orchestration, correspondence and court bundle assembly, and activity tracking consistent with Case Management capabilities. Operational scope focused on legal and claims functions in the United Kingdom, with governance centered on case ownership, audit trails, escalation rules and structured litigation workflows to support recoveries and court proceedings.
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Professional Services | 1800 | $165M | United Kingdom | Keoghs | Keoghs Tracker | Case Management | 2020 | n/a |
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