List of Khoros Customer Care Cloud Customers
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Since 2010, our global team of researchers has been studying Khoros Customer Care Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Customer Care Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Customer Care Cloud for Customer Experience include: Bell, a Canada based Communications organisation with 40390 employees and revenues of $24.41 billion, Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, MoneyGram, a United States based Banking and Financial Services organisation with 3186 employees and revenues of $1.31 billion and many others.
Contact us if you need a completed and verified list of companies using Khoros Customer Care Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Customer Care Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bell | Communications | 40390 | $24.4B | Canada | Khoros | Khoros Customer Care Cloud | Customer Experience | 2021 | n/a |
In 2021, Bell implemented Khoros Customer Care Cloud to centralize Customer Experience across its digital, mobile and social channels. The deployment included Khoros Care, Khoros Social Media and Khoros Communities to power the MyBell app and unify social and digital customer service across Canada, with the community launched in September 2021.
Khoros Customer Care Cloud was configured to support community driven self service, social channel monitoring and routing, and a unified agent workspace for case handling and conversation management. Module usage maps to Khoros Care and Khoros Service capabilities such as moderation, knowledge management, and automated deflection workflows to reduce inbound agent contacts.
Operational scope covered Bell customer service and digital engagement teams across Canada, with the platform serving as the public community and social front end embedded in the MyBell experience. Integrations emphasized embedding community and social workflows into the customer service channel stack, centralizing routing and conversational handling within the Khoros Customer Care Cloud environment.
Governance established moderation and community management processes and redefined workflows for social triage and escalation to care agents. The program reported that by 2023 the community and automated deflection workflows were deflecting over 300,000 agent contacts annually, achieving a 40% resolution rate in 2023.
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MoneyGram | Banking and Financial Services | 3186 | $1.3B | United States | Khoros | Khoros Customer Care Cloud | Customer Experience | 2013 | n/a |
In 2013, MoneyGram implemented Khoros Customer Care Cloud to centralize social care and align social channels with contact center workflows. The Khoros Customer Care Cloud deployment was positioned to support MoneyGram Customer Experience operations by consolidating social channel engagement into the service delivery environment.
The implementation focused on social care workflows and practical service modules consistent with Khoros Customer Care Cloud, including a unified social inbox, case creation and routing, agent workspace configuration, SLA management, and reporting and analytics. Configuration emphasized automated case escalation and workflow orchestration to connect social interactions to established contact center handling patterns.
Operational coverage centralized social care and contact center teams, creating end to end visibility between social channels and service agents, and embedding social channel handling into existing contact center workflows. Integrations were executed to surface social interactions into contact center processes and to ensure cases generated from social channels entered standard customer service queues and routing.
Governance and process changes included standardizing response workflows, aligning escalation rules, and instrumenting reporting to measure service outcomes. The deployment led to explicitly reported outcomes of a 93% reduction in response time and a 46% increase in customers assisted per month, demonstrating measurable improvements in MoneyGram Customer Experience execution.
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Swisscom | Communications | 19887 | $13.7B | Switzerland | Khoros | Khoros Customer Care Cloud | Customer Experience | 2022 | n/a |
In 2022 Swisscom implemented Khoros Customer Care Cloud within its Customer Experience environment to consolidate messaging channel handling for customer care operations in Switzerland. The deployment focused on embedding Khoros Customer Care Cloud into front‑line service workflows to drive channel orchestration and agent efficiency.
The implementation leveraged Khoros Care capabilities aligned with Customer Experience use cases, including messaging orchestration, omnichannel routing, an agent workspace for conversation handling, and operational reporting for contact center managers. Khoros Customer Care Cloud was configured to prioritize asynchronous messaging workflows and to surface conversation context and history to agents for faster resolution.
Integrations included Google Business Messages and other messaging channels routed through the Khoros platform into Swisscom contact center queues, enabling unified handling of web and conversational channels. Operational coverage targeted Swisscom customer care teams in Switzerland, where channel-specific routing and response templates were used to standardize agent interaction across messaging platforms.
Governance changes centered on updated agent workflows and channel handling policies to reflect the new messaging-first model, with configuration controls for routing and escalation set within Khoros Customer Care Cloud. Swisscom reported approximately 33% lower average handle time and approximately 25% fewer responses on the Google Business Messages channel versus other social messengers, outcomes that were captured in the Khoros operational reporting modules.
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Buyer Intent: Companies Evaluating Khoros Customer Care Cloud
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