List of Kribble Live Chat Customers
Moscow, x,
Russia
Since 2010, our global team of researchers has been studying Kribble Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kribble Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kribble Live Chat for Chatbots and Conversational AI include: TUI, a Russia based Leisure and Hospitality organisation with 1700 employees and revenues of $500.0 million, OOO Set Svyaznoy, a Russia based Retail organisation with 1300 employees and revenues of $250.0 million, SMS Aero, a Russia based Communications organisation with 11 employees and revenues of $7.0 million, Coffeeok Ukraine, a Ukraine based Retail organisation with 35 employees and revenues of $3.0 million, Kribble, a Russia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Kribble Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kribble Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coffeeok Ukraine | Retail | 35 | $3M | Ukraine | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016 Coffeeok Ukraine implemented Kribble Live Chat on its public website to provide real time customer engagement for its retail e commerce operations. Coffeeok Ukraine implemented Kribble Live Chat as a Chatbots and Conversational AI solution to support customer support and online sales interactions across its web storefront.
Deployment is an embedded web chat widget delivering conversational interface and automated greeting flows, paired with live agent handoff for complex inquiries. The implementation includes standard Chatbots and Conversational AI capabilities such as scripted conversation flows, session routing to agents, a browser based agent console for live response, and transcript capture for order and support reference.
Operational ownership is centered on the customer service and e commerce functions within Coffeeok Ukraine, with small team administration and governance for script updates, operating hours, and escalation workflows to email and phone channels. Rollout focused on site level embedding and operationalizing agent workflows, with ongoing configuration governance to maintain conversational scripts and handle peak web inquiry volumes.
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Kribble | Professional Services | 10 | $1M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2009 | n/a |
In 2009, Kribble implemented Kribble Live Chat on its website. Kribble Live Chat is deployed as a Chatbots and Conversational AI application to handle inbound client inquiries and live support sessions through the public web presence.
The implementation follows a lightweight web-embedded architecture common to Chatbots and Conversational AI, with a client side chat widget for visitors and a browser-based operator console for staff. Functional modules in use include real-time messaging and session management, canned responses and basic intent routing to human agents, and chat transcript capture for client records. Operational scope is focused on client-facing business functions such as customer support and sales intake, with governance and response workflows managed by the small internal operations or support team.
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OOO Set Svyaznoy | Retail | 1300 | $250M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2013 | n/a |
In 2013, OOO Set Svyaznoy implemented Kribble Live Chat on its website. Kribble Live Chat is deployed as a web-embedded conversational channel within the Chatbots and Conversational AI category to provide real-time customer engagement via an on-site chat widget, scripted conversational flows, and live agent escalation capabilities. The implementation emphasizes front-end channel instrumentation, intent classification and response template management, reflecting standard Chatbots and Conversational AI functional modules such as session routing, canned responses, and escalation rules.
Operational ownership is aligned with customer service and digital channel teams, using Kribble Live Chat to handle web visitor inquiries and order support across Svyaznoy retail touchpoints. Configuration and rollout work focused on authoring conversational content, defining routing and escalation workflows, and establishing regular testing and content governance cycles to keep dialog accuracy and response content current.
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PlastTime | Distribution | 10 | $1M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2014 | n/a |
In 2014, PlastTime implemented Kribble Live Chat on its website. PlastTime deployed Kribble Live Chat, a Chatbots and Conversational AI application, to provide real-time customer engagement and handle online inquiries for the Russia-based distribution company with approximately 10 employees. The implementation takes the form of a web-embedded Kribble Live Chat widget that connects the public site to the vendor hosted conversational service, establishing a lightweight conversational layer for site visitors.
Configuration emphasized lean administration and agent workflows appropriate for a small business, with Kribble Live Chat providing standard Chatbots and Conversational AI capabilities such as real-time messaging, automated responses, chat routing, and transcript capture. Operational coverage is focused on front-line customer support and online sales intake via the corporate website, with application configuration and monitoring managed through the Kribble Live Chat administrative console by internal staff. Governance and rollout were single-site and incremental, centering on tuning automated reply rules and routing logic to match PlastTime operational cadence.
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SMS Aero | Communications | 11 | $7M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2012 | n/a |
In 2012, SMS Aero deployed Kribble Live Chat on its corporate website. SMS Aero is using Kribble Live Chat, a Chatbots and Conversational AI application, to provide web-based customer messaging and visitor engagement through an embedded site interface.
The implementation centers on a web-embedded chat widget paired with a cloud-hosted agent console, reflecting common Chatbots and Conversational AI architecture. Configuration includes canned responses, automated triage workflows for initial visitor routing, session logging and chat transcript retention to support repeatable customer interactions, and administrative controls exposed via the Kribble admin console.
Operational responsibility sits with customer-facing functions, primarily customer support and sales, with user provisioning and conversation moderation managed through the application console. The deployment footprint is limited to the SMS Aero website and its customer service workflow, matching the companys small operational scale and focused use case.
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Leisure and Hospitality | 1700 | $500M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2012 | n/a |
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Retail | 10 | $1M | Russia | Kribble | Kribble Live Chat | Chatbots and Conversational AI | 2015 | n/a |
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Buyer Intent: Companies Evaluating Kribble Live Chat
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