List of Leena HR Service Delivery Customers
San Francisco, 94107, CA,
United States
Since 2010, our global team of researchers has been studying Leena HR Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Leena HR Service Delivery for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Leena HR Service Delivery for HR Service Delivery include: Manipal Hospitals, a India based Healthcare organisation with 4500 employees and revenues of $4.50 billion, Globe Telecom, a Philippines based Communications organisation with 6662 employees and revenues of $3.05 billion, Meesho, a India based Retail organisation with 3000 employees and revenues of $690.0 million and many others.
Contact us if you need a completed and verified list of companies using Leena HR Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Leena HR Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Globe Telecom | Communications | 6662 | $3.1B | Philippines | Leena AI | Leena HR Service Delivery | HR Service Delivery | 2023 | n/a |
In 2023, Globe Telecom launched EVA, an AI colleague built with Leena HR Service Delivery, to automate employee HR and IT queries within its Philippines operations and centralize case intake for support teams. The deployment is categorized under HR Service Delivery and targets HR and IT service desks, with inferred module usage including HR case management, knowledge automation to power automated responses, and IT helpdesk integration for ticket routing and escalation.
Leena HR Service Delivery was configured to surface an automated knowledge layer, orchestrate case lifecycle handling, and support self-service resolution ahead of human intervention, aligning operational workflows with SLA adherence objectives. Integrations and operational coverage concentrate on HR and IT support channels across Globe Telecom, enabling EVA to drive high auto-resolution rates and improve SLA adherence for employee support, while governance and workflow adjustments focused on case routing rules and knowledge governance to maintain answer accuracy for the AI colleague.
|
 |
Manipal Hospitals | Healthcare | 4500 | $4.5B | India | Leena AI | Leena HR Service Delivery | HR Service Delivery | 2021 | n/a |
In 2021, Manipal Hospitals implemented Leena HR Service Delivery using MiPAL, a Leena AI virtual assistant, to provide 24/7 HR self-service for clinical and frontline staff in India. Leena HR Service Delivery was positioned as the central HR Service Delivery layer for employee self-service and HR operations, enabling conversational access to policy information and case intake.
The implementation used HR case management, onboarding support, and knowledge and analytics capabilities to automate routine inquiries and standard onboarding tasks. Leena HR Service Delivery and the MiPAL virtual assistant handled automated case creation, triage, status updates, and knowledge base answers, and surfaced usage and case trends through built-in analytics to inform HR workflows.
Deployment covered clinical and frontline staff across Manipal Hospitals in India and shifted a large portion of routine HR interactions to self-service, centralizing case handling through the HR case management module and knowledge-driven responses. Reported outcomes include an average case resolution time of about 24 hours and an estimated savings of roughly 60,000 hours across HR and employees, driven by continuous availability and conversational automation of HR tasks.
|
 |
Meesho | Retail | 3000 | $690M | India | Leena AI | Leena HR Service Delivery | HR Service Delivery | 2022 | n/a |
In 2022 Meesho deployed Leena HR Service Delivery as MeeBot, a single-source HR virtual assistant to centralize employee self-service and surface actionable insights for HR. Leena HR Service Delivery was positioned as the primary conduit for routine HR inquiries across Meesho's India workforce, streamlining access to policy, transactional requests, and onboarding guidance.
The implementation leveraged HR Service Delivery capabilities alongside knowledge management and onboarding and transaction automation, as inferred from the case study. Configuration emphasized conversational workflows, FAQ driven responses, and automated handling of standard HR transactions to reduce manual case creation and accelerate resolution of common queries.
Operational coverage targeted India and focused on core HR functions including query resolution, case escalation pathways to HR, and onboarding touchpoints. MeeBot was instrumented to collect interaction metadata and surface trends and recurring issues to HR teams, enabling analysis of request types and prioritization of knowledge updates.
Governance centered on centralized knowledge management with defined content ownership and iterative update cycles to keep conversational responses accurate and compliant. The stated objectives were to improve employee self-service, speed query resolution, and give HR actionable insights from interactions, aligning Meesho, Leena HR Service Delivery, and HR Service Delivery for operational efficiency in HR support.
|
Buyer Intent: Companies Evaluating Leena HR Service Delivery
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||