List of LexisNexis InterAction CRM Customers
LexisNexis, a RELX Company
230 Park Avenue, Suite 7,
New York, 10169, NY,
United States
New York, 10169, NY,
United States
1 212-309-8100
Professional Services
11900
$2.3B
Since 2010, our global team of researchers has been studying LexisNexis InterAction CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LexisNexis InterAction CRM for Legal CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LexisNexis InterAction CRM for Legal CRM include: KPMG US, a United States based Professional Services organisation with 29000 employees and revenues of $10.00 billion, Clifford Chance, a United Kingdom based Professional Services organisation with 3760 employees and revenues of $2.86 billion, Linklaters, a United Kingdom based Professional Services organisation with 6000 employees and revenues of $2.73 billion, Allens, a Australia based Professional Services organisation with 2550 employees and revenues of $460.0 million, Holman Fenwick Willan, a United Kingdom based Professional Services organisation with 1200 employees and revenues of $311.0 million and many others.
Contact us if you need a completed and verified list of companies using LexisNexis InterAction CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The LexisNexis InterAction CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allens | Professional Services | 2550 | $460M | Australia | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2015 | n/a |
In 2015 Allens deployed LexisNexis InterAction CRM to centralize client and relationship data and to standardize business development workflows across the firm, reflecting a Legal CRM implementation focus. The LexisNexis InterAction CRM deployment targeted contact consolidation and relationship intelligence as core capabilities for a professional services environment.
Configuration work emphasized canonical contact and organization records, relationship mapping, activity and matter linking, and segmented lists for targeted client engagement, consistent with Legal CRM functional expectations. The implementation included custom fields and role based access for practice group and client team use, searchable relationship graphs and profile enrichment, and CRM supported workflow for opportunity tracking and activity capture.
Operational scope covered firmwide users within business development, client teams and practice groups, with an internal champion model used to drive adoption. The champion role at Allens included system stewardship, hands on user training, creation of firm processes for CRM entry and maintenance, and peer to peer teaching to embed LexisNexis InterAction CRM into daily BD and client relationship routines.
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Boodle Hatfield | Professional Services | 170 | $39M | United Kingdom | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2021 | n/a |
In 2021 Boodle Hatfield implemented LexisNexis InterAction CRM as its Legal CRM to centralize relationship and business development data across client facing teams. The deployment focused on establishing a single CRM instance to support contact and relationship records, pipeline tracking, client intake, and activity capture for business development and practice group users.
Configuration work centered on standard contact management, relationship mapping, practice group rollups, business development pipeline management, and automated activity capture and email integration. LexisNexis InterAction CRM was configured to support segmented marketing lists and client lifecycle workflows, and to surface relationship intelligence to fee earners and BD users through customized views and reporting.
The implementation integrated with the firm s document management and practice systems that were in use, including iManage Work and Intapp, and with DocsCorp and Citrix Sharefile for document handling. Email security and ingestion points were aligned with Mimecast and Tessian, electronic signature was connected to Docusign, and CRM contact and matter data was reconciled with practice management and financial systems such as Aderant, Elite 3E, BigHand and MiniSoft ARCS where present.
Governance and rollout emphasized centralized contact stewardship, standardized client intake and matter creation processes, and role based access controls administered by the firm s IT and BD teams. The program included phased user onboarding, CRM data hygiene workflows and formalized change controls to maintain data integrity across integrated systems.
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Clifford Chance | Professional Services | 3760 | $2.9B | United Kingdom | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2006 | n/a |
In 2006, Clifford Chance implemented LexisNexis InterAction CRM as its global Legal CRM solution. The deployment provisioned 4,000 licenses to support the firm across 28 offices in 19 countries, positioning LexisNexis InterAction CRM as the centralized repository for relationship intelligence and contact data.
The implementation concentrated on relationship intelligence capabilities, centralized contact and account management, client profiling, and business development workflow support. Configuration work emphasized a shared relationship graph and segmented access for practice groups and client teams, aligning standard CRM functional workflows with legal client engagement processes.
Architecture was organized as a global deployment with centralized administration and distributed office access, enabling firmwide consistency in relationship data while allowing local practice group usage patterns. Role based access controls and data stewardship practices were instituted to manage multi jurisdictional information access and maintain data quality across offices.
Operational scope included business development, client relationship management, and marketing functions across the firm, with a coordinated rollout cadence to onboard offices and standardize CRM governance. The decision is described as a strategic investment to leverage relationship intelligence across Clifford Chance, implemented through LexisNexis InterAction CRM as the firmwide Legal CRM platform.
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Gilbert + Tobin | Professional Services | 1000 | $220M | Australia | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2013 | n/a |
In 2013 Gilbert + Tobin implemented LexisNexis InterAction CRM to establish a centralized Legal CRM capability supporting business development and client practice management. The deployment prioritized relationship and contact management to give Partners, executive assistants, and business development teams a single system for client engagement data and prospect pipelines.
Configuration work focused on canonical contact records, relationship mapping, activity and interaction logging, and business development workflows tailored to legal practice needs. The LexisNexis InterAction CRM configuration emphasized role based views for Partners and Executive Assistants, standardized templates for client outreach, and tracking of events and matters to support client servicing and proposal orchestration.
Operationally the CRM sat alongside the firm s document management and financial tooling, with the firm environment including Netdocs and Filesite for documents, Elite 3E for billing, Intapp for time capture, ChromeRiver for expenses, and OnePlace for additional CRM access. The implementation covered firm level business development, practice group client relationship management, and day to day support for Partners and their Executive Assistants in the Sydney office and broader firm practices.
Governance and adoption activities leveraged internal business development committees and EA led training, with induction and mentoring programs used to onboard users and embed CRM driven processes into client management routines. Rollout emphasis targeted consistent data hygiene, standardized interaction logging, and embedding CRM workflows into event coordination and client communications under legal practice governance.
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Holman Fenwick Willan | Professional Services | 1200 | $311M | United Kingdom | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2013 | n/a |
In 2013, Holman Fenwick Willan implemented LexisNexis InterAction CRM as its Legal CRM. The global law firm operates 13 offices in 11 countries with 150 partners and maintained a global marketing team of 21, and the InterAction deployment was positioned to centralize client and relationship data to support marketing and business development.
The LexisNexis InterAction CRM implementation emphasized contact and relationship management, centralized client records, business development pipeline tracking, and CRM enabled segmentation to support targeted e-marketing and pitch preparation. Configuration work focused on client and matter linking, role based access for partners and fee earners, and firm wide reporting and analytics consistent with Legal CRM functional workflows.
The CRM upgrade was executed in parallel with the firm level selection and implementation of the Elite practice management system, with program oversight provided by the Commercial Director and governance from the Management, Strategy and Admin Boards. Operational coverage intentionally included marketing, business development, client relationship teams and partner governance, with rollout coordination across the firm’s international offices.
Governance and process restructuring accompanied the technical deployment, including centralization of marketing data, restructuring of BD workflows to leverage CRM records, and targeted coaching and training for fee earners to improve lawyer marketing skills. The LexisNexis InterAction CRM implementation formed part of a broader modernization of marketing and practice systems under senior management direction.
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Professional Services | 29000 | $10.0B | United States | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2005 | n/a |
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Professional Services | 6000 | $2.7B | United Kingdom | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2013 | n/a |
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Professional Services | 210 | $25M | United Kingdom | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2020 | n/a |
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Professional Services | 600 | $171M | United States | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2018 | n/a |
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Professional Services | 400 | $31M | Brazil | LexisNexis | LexisNexis InterAction CRM | Legal CRM | 2015 | n/a |
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Showing 1 to 10 of 11 entries
Buyer Intent: Companies Evaluating LexisNexis InterAction CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating LexisNexis InterAction CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating LexisNexis InterAction CRM for Legal CRM include:
- Mountain Lakes School District, a United States based Education organization with 22 Employees
- LexisNexis Australia, a Australia based Professional Services company with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD LexisNexis InterAction CRM Coverage
LexisNexis InterAction CRM is a Legal CRM solution from LexisNexis.
Companies worldwide use LexisNexis InterAction CRM, from small firms to large enterprises across 21+ industries.
Organizations such as KPMG US, Clifford Chance, Linklaters, Allens and Holman Fenwick Willan are recorded users of
LexisNexis InterAction CRM for Legal CRM.
Companies using LexisNexis InterAction CRM are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using LexisNexis InterAction CRM are most concentrated in United States, United Kingdom and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LexisNexis InterAction CRM across Americas, EMEA, and APAC.
Companies using LexisNexis InterAction CRM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 45.45%, large organizations with 1,001-10,000 employees - 45.45%, and global enterprises with 10,000+ employees - 9.09%.
Customers of LexisNexis InterAction CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified LexisNexis InterAction CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Legal CRM.