List of Lifesize Serenova CxEngage Video Customers
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United States
Since 2010, our global team of researchers has been studying Lifesize Serenova CxEngage Video customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lifesize Serenova CxEngage Video for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lifesize Serenova CxEngage Video for Call Center include: The Netherlands Chamber of Commerce KVK, a Netherlands based Government organisation with 500 employees and revenues of $2.00 billion, PHH Mortgage Corporation, a United States based Banking and Financial Services organisation with 1300 employees and revenues of $317.0 million and many others.
Contact us if you need a completed and verified list of companies using Lifesize Serenova CxEngage Video, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lifesize Serenova CxEngage Video customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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PHH Mortgage Corporation | Banking and Financial Services | 1300 | $317M | United States | Lifesize | Lifesize Serenova CxEngage Video | Call Center | 2018 | D&M Enterprise Group |
In 2018, PHH Mortgage Corporation implemented Lifesize Serenova CxEngage Video to move its contact center to a cloud CCaaS platform and unify multichannel customer servicing. The deployment centers on the Call Center category and establishes a cloud-hosted contact center architecture designed to support voice, chat, email and video-enabled interactions while consolidating queuing and routing logic under a single platform.
The implementation emphasized core contact center capabilities including omnichannel routing, queuing, real-time reporting and orchestration, with explicit integrations into workforce management systems and self-service tools to improve agent scheduling and deflection workflows. D&M Enterprise Group served as the implementation partner, configuring the Lifesize Serenova CxEngage Video environment, connecting workforce management and self-service endpoints, and enabling on-demand agent scaling and centralized administration.
Rollout was driven in the United States across PHH Mortgage customer service operations, with governance focused on standardizing contact handling, centralizing monitoring and aligning operational processes for staffing and escalation. The project aimed to streamline customer service operations, reduce overhead and enable elastic scaling for agents through the Lifesize Serenova CxEngage Video Call Center platform.
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The Netherlands Chamber of Commerce KVK | Government | 500 | $2.0B | Netherlands | Lifesize | Lifesize Serenova CxEngage Video | Call Center | 2015 | n/a |
In 2015, The Netherlands Chamber of Commerce KVK implemented Lifesize Serenova CxEngage Video to support Call Center operations and to professionalize its contact handling for video and voice channels. The deployment positioned Lifesize Serenova CxEngage Video as the core contact center application, with a coordinator assigned to guide a five FTE team responsible for telephony, video, endpoint and workplace services. The implementation narrative centers on operationalizing agent workflows for video-enabled interactions alongside traditional contact routing.
The Lifesize Serenova CxEngage Video implementation covered standard Call Center functional areas including agent desktop interaction, contact routing for video and voice, and operational controls for agent tasking and queuing. Configuration work reflected tight alignment with workplace endpoint management, with the support team accountable for Avaya telephony components and LifeSize videoconferencing hardware, as well as printer park, WDS and MDT imaging processes, Managed Mac provisioning via Munki, and antivirus lifecycle management. The platform integration footprint extended to the customer guidance system and Citrix workplace to enable agent access to customer context and desktop applications.
Governance and operational scope were explicit, the coordinator role focused on process standardization and team professionalization across workplace and contact center domains. The five FTE team managed both the Lifesize Serenova CxEngage Video contact flows and the underlying workplace stack including regular fatclient workplace support, linking contact center interactions to existing Citrix delivered applications. Implementation documentation emphasized steady operational ownership rather than third party integrators, with the platform serving as the operational hub for Call Center and workplace support functions.
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