List of Live Chat Monitoring Customers
Cheltenham, 3192, VIC,
Australia
Since 2010, our global team of researchers has been studying Live Chat Monitoring customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Live Chat Monitoring for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Live Chat Monitoring for Chatbots and Conversational AI include: Stockland, a Australia based Construction and Real Estate organisation with 1600 employees and revenues of $1.95 billion, Frizelle Sunshine Automotive, a Australia based Automotive organisation with 1100 employees and revenues of $200.0 million, Eagers Automotive NZ, a New Zealand based Automotive organisation with 550 employees and revenues of $150.0 million, Barry Bourke Motors Australia, a Australia based Automotive organisation with 350 employees and revenues of $142.0 million, Central Coast Motor Group, a Australia based Automotive organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Live Chat Monitoring, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Live Chat Monitoring customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abn Group. Companies | Construction and Real Estate | 90 | $10M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Abn Group. Companies deployed Live Chat Monitoring on its Boutique Homes website in Australia. The deployment placed Live Chat Monitoring as an on-site conversational layer to capture real-time visitor interactions and provide continuous session monitoring for web visitors.
Implementation emphasized core Chatbots and Conversational AI capabilities, including real-time visitor monitoring, an agent console for live responses, session transcript capture, and rule-based routing to sales and customer service queues. Configuration reflected the company scale of roughly 90 employees, favoring lightweight dashboarding, basic automated responses, and manual handover workflows rather than complex orchestration.
Operational scope centered on online lead capture and customer support for the Boutique Homes brand, aligning front-line sales and service teams with the web channel. The Live Chat Monitoring application was delivered as a client-side website widget that acts as the primary conversational touchpoint on public pages, instrumenting visitor events and chat transcripts for operational review.
Governance practices put in place included defined chat handling procedures, simple escalation paths, and periodic transcript review to refine messaging and routing rules during rollout. Abn Group. Companies Live Chat Monitoring Chatbots and Conversational AI articulates the company application and the business function it supports, namely online customer engagement and lead qualification.
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Ascend Hospitality | Leisure and Hospitality | 12 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Ascend Hospitality implemented Live Chat Monitoring on its website. The Live Chat Monitoring deployment is a Chatbots and Conversational AI implementation used to support customer engagement and reservation inquiries on the Southbank Apartments site, linking the company application to online guest communication workflows.
The implementation centers on a client-side chat widget embedded in the public website, providing real-time visitor monitoring, live agent chat sessions, automated greeting messages, canned responses, conversation transcripts, and session logging. Configuration appears focused on routing inbound chats to a small in-house operations queue, with message templates and basic automation to reduce manual handling consistent with Chatbots and Conversational AI capabilities.
No named third-party back-end integrations are documented in the public site source, the observable scope remains web-embedded chat and agent console functionality. Operational coverage is customer-facing, impacting guest services and reservations workflows, and the lightweight architecture aligns with a small company deployment model.
Governance and ongoing operations are likely managed internally by Ascend Hospitality staff given the company size, with responsibilities concentrated on chat moderation, message template maintenance, and daily operational availability. The narrative links Ascend Hospitality, Live Chat Monitoring, Chatbots and Conversational AI, and customer service as the primary business function supported by this implementation.
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Australian Motors | Automotive | 200 | $20M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Australian Motors deployed Live Chat Monitoring on its public website. Live Chat Monitoring is classified as Chatbots and Conversational AI and was implemented as an embedded web chat widget combined with a cloud-hosted monitoring console to capture live visitor interactions and agent responses. The deployment was oriented to support customer support and online sales functions through a persistent chat entry point across the corporate website.
Configuration emphasized chat session routing, real-time monitoring dashboards, transcript capture, and conversational automation for initial triage, reflecting common Chatbots and Conversational AI capabilities. Operational scope covered the website and front-line sales and service teams, with governance centered on agent usage policies and transcript retention workflows to align chat handling with customer service processes.
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Automotive | 160 | $20M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
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Automotive | 350 | $142M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
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Automotive | 125 | $40M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2017 | n/a |
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Leisure and Hospitality | 4 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
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Automotive | 7 | $5M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2017 | n/a |
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Manufacturing | 10 | $1M | United States | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
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Leisure and Hospitality | 5 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating Live Chat Monitoring
- Southend-on-Sea Borough Council, a United Kingdom based Government organization with 1638 Employees
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