List of Live Chat Monitoring Customers
Live Chat Monitoring
Suite 305, 75 Tulip Street,
Cheltenham, 3192, VIC,
Australia
Cheltenham, 3192, VIC,
Australia
61 3 9013-3777
Professional Services
30
$3M
Since 2010, our global team of researchers has been studying Live Chat Monitoring customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Live Chat Monitoring for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Live Chat Monitoring for Chatbots and Conversational AI include: Stockland, a Australia based Construction and Real Estate organisation with 1600 employees and revenues of $1.95 billion, Frizelle Sunshine Automotive, a Australia based Automotive organisation with 1100 employees and revenues of $200.0 million, Eagers Automotive NZ, a New Zealand based Automotive organisation with 550 employees and revenues of $150.0 million, Barry Bourke Motors Australia, a Australia based Automotive organisation with 350 employees and revenues of $142.0 million, Central Coast Motor Group, a Australia based Automotive organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Live Chat Monitoring, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Live Chat Monitoring customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abn Group. Companies | Construction and Real Estate | 90 | $10M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Abn Group. Companies deployed Live Chat Monitoring on its Boutique Homes website in Australia. The deployment placed Live Chat Monitoring as an on-site conversational layer to capture real-time visitor interactions and provide continuous session monitoring for web visitors.
Implementation emphasized core Chatbots and Conversational AI capabilities, including real-time visitor monitoring, an agent console for live responses, session transcript capture, and rule-based routing to sales and customer service queues. Configuration reflected the company scale of roughly 90 employees, favoring lightweight dashboarding, basic automated responses, and manual handover workflows rather than complex orchestration.
Operational scope centered on online lead capture and customer support for the Boutique Homes brand, aligning front-line sales and service teams with the web channel. The Live Chat Monitoring application was delivered as a client-side website widget that acts as the primary conversational touchpoint on public pages, instrumenting visitor events and chat transcripts for operational review.
Governance practices put in place included defined chat handling procedures, simple escalation paths, and periodic transcript review to refine messaging and routing rules during rollout. Abn Group. Companies Live Chat Monitoring Chatbots and Conversational AI articulates the company application and the business function it supports, namely online customer engagement and lead qualification.
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Ascend Hospitality | Leisure and Hospitality | 12 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Ascend Hospitality implemented Live Chat Monitoring on its website. The Live Chat Monitoring deployment is a Chatbots and Conversational AI implementation used to support customer engagement and reservation inquiries on the Southbank Apartments site, linking the company application to online guest communication workflows.
The implementation centers on a client-side chat widget embedded in the public website, providing real-time visitor monitoring, live agent chat sessions, automated greeting messages, canned responses, conversation transcripts, and session logging. Configuration appears focused on routing inbound chats to a small in-house operations queue, with message templates and basic automation to reduce manual handling consistent with Chatbots and Conversational AI capabilities.
No named third-party back-end integrations are documented in the public site source, the observable scope remains web-embedded chat and agent console functionality. Operational coverage is customer-facing, impacting guest services and reservations workflows, and the lightweight architecture aligns with a small company deployment model.
Governance and ongoing operations are likely managed internally by Ascend Hospitality staff given the company size, with responsibilities concentrated on chat moderation, message template maintenance, and daily operational availability. The narrative links Ascend Hospitality, Live Chat Monitoring, Chatbots and Conversational AI, and customer service as the primary business function supported by this implementation.
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Australian Motors | Automotive | 200 | $20M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Australian Motors deployed Live Chat Monitoring on its public website. Live Chat Monitoring is classified as Chatbots and Conversational AI and was implemented as an embedded web chat widget combined with a cloud-hosted monitoring console to capture live visitor interactions and agent responses. The deployment was oriented to support customer support and online sales functions through a persistent chat entry point across the corporate website.
Configuration emphasized chat session routing, real-time monitoring dashboards, transcript capture, and conversational automation for initial triage, reflecting common Chatbots and Conversational AI capabilities. Operational scope covered the website and front-line sales and service teams, with governance centered on agent usage policies and transcript retention workflows to align chat handling with customer service processes.
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Baker Motors | Automotive | 160 | $20M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Baker Motors implemented Live Chat Monitoring on its website to provide a persistent customer facing communication channel. Live Chat Monitoring is categorized as Chatbots and Conversational AI and was embedded into the Baker Motors web presence to capture and surface chat interactions.
The implementation followed common Chatbots and Conversational AI functional patterns, concentrating on real time monitoring, session logging and transcript capture, automated routing and agent handover, and dashboarding for conversation review. Configuration work included conversation tagging, scripted response flows for frequent inquiries, and retention settings for chat transcripts to support operational oversight. Live Chat Monitoring records session metadata and conversation text through an embedded web widget to enable post interaction analysis.
Operational ownership rests with customer service and sales functions who use Live Chat Monitoring dashboards to triage inbound inquiries and escalate complex cases. Governance introduced chat moderation and transcript review workflows, role based access controls for conversation logs, and audit oriented retention practices to align ongoing operations with support and sales processes.
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Barry Bourke Motors Australia | Automotive | 350 | $142M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Barry Bourke Motors Australia implemented Live Chat Monitoring as a website-embedded conversational layer to support online customer engagement, using the Chatbots and Conversational AI application category. Live Chat Monitoring was provisioned to capture real-time visitor conversations and provide visibility into live sessions from the corporate website.
The implementation focused on core functional capabilities typical of Chatbots and Conversational AI deployments, including real-time monitoring of chat sessions, an agent dashboard for live intervention, transcript capture for post-interaction review, and basic conversational routing and alerting to surface high-priority leads. Configuration emphasized conversational telemetry and session tagging to enable operational triage and handoff between digital channels and human agents.
Operational coverage centered on the website experience and the customer service and online sales teams, with the Live Chat Monitoring feed integrated into day-to-day workflows for message ownership and rapid response. Governance practices were established to define chat ownership, escalation paths, and response SLAs, and configuration controls were applied to manage conversation visibility and agent access across the organization.
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Automotive | 125 | $40M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2017 | n/a |
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Leisure and Hospitality | 4 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
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Automotive | 7 | $5M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2017 | n/a |
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Manufacturing | 10 | $1M | United States | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2022 | n/a |
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Leisure and Hospitality | 5 | $1M | Australia | Live Chat Monitoring | Live Chat Monitoring | Chatbots and Conversational AI | 2020 | n/a |
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Showing 1 to 10 of 69 entries
Buyer Intent: Companies Evaluating Live Chat Monitoring
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Live Chat Monitoring. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Live Chat Monitoring for Chatbots and Conversational AI include:
- Southend-on-Sea Borough Council, a United Kingdom based Government organization with 1638 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Live Chat Monitoring Coverage
Live Chat Monitoring is a Chatbots and Conversational AI solution from Live Chat Monitoring.
Companies worldwide use Live Chat Monitoring, from small firms to large enterprises across 21+ industries.
Organizations such as Stockland, Frizelle Sunshine Automotive, Eagers Automotive NZ, Barry Bourke Motors Australia and Central Coast Motor Group are recorded users of
Live Chat Monitoring for Chatbots and Conversational AI.
Companies using Live Chat Monitoring are most concentrated in Construction and Real Estate and Automotive, with adoption spanning over 21 industries.
Companies using Live Chat Monitoring are most concentrated in Australia and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Live Chat Monitoring across Americas, EMEA, and APAC.
Companies using Live Chat Monitoring range from small businesses with 0-100 employees - 78.26%, to mid-sized firms with 101-1,000 employees - 18.84%, large organizations with 1,001-10,000 employees - 2.9%, and global enterprises with 10,000+ employees - 0%.
Customers of Live Chat Monitoring include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Live Chat Monitoring customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.