List of LiveEngage Customers
LivePerson
530 7th Avenue Floor M1,
New York, 10018, NY,
United States
New York, 10018, NY,
United States
1 212-609-4200
Professional Services
744
$240M
Since 2010, our global team of researchers has been studying LiveEngage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveEngage for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveEngage for Customer Support include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Disney, a United States based Leisure and Hospitality organisation with 203000 employees and revenues of $82.71 billion, Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, IBM, a United States based Professional Services organisation with 293000 employees and revenues of $67.54 billion, Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion and many others.
Contact us if you need a completed and verified list of companies using LiveEngage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The LiveEngage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abtran | Professional Services | 1600 | $340M | Ireland | LivePerson | LiveEngage | Customer Support | 2017 | n/a |
In 2017 Abtran implemented LiveEngage for Customer Support to centralize social media and online community engagement at its Cork, Ireland site. The deployment supported Social Media Advisors who managed digital content, grew social followings, and led customer engagement across Facebook, Twitter and other public channels.
LiveEngage was configured to support conversational messaging and channel monitoring, content creation and curation workflows executed on weekly and monthly cadences, and analytics-driven reporting consistent with Customer Support operations. Functional capabilities emphasized ticketed conversational threads, content scheduling and moderation workflows, and social listening to inform engagement and competitor analysis.
The LiveEngage implementation was operated alongside other social tooling including Hootsuite, HubSpot, Tweepi and Twitter Analytics to support channel publishing, audience management and performance monitoring. Operational coverage included the Cork social media team and the Abtran intranet for internal communications and event publishing, enabling coordinated external and internal content flows.
Governance and process design focused on scheduled content calendars, escalation workflows aligning social interactions to business retention and acquisition strategies, and regular competitor analysis to refine messaging and community engagement. LiveEngage served as the central Customer Support messaging and engagement layer within Abtran’s social channel stack.
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Adobe | Professional Services | 31360 | $23.8B | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
In 2015, Adobe implemented LiveEngage for Customer Support, deploying the application as a cloud hosted conversational engagement platform. The LiveEngage deployment was provisioned direct from vendor and supported Adobe customer support and digital engagement channels.
LiveEngage was configured to provide conversational messaging, intelligent routing, a unified agent workspace, workflow automation, and real time analytics and reporting, aligning with typical Customer Support functional requirements. Configuration emphasized multichannel session handling and automated routing to centralize agent interactions and reduce manual queueing. The implementation used LiveEngage capabilities to embed chat and messaging across web contact points and support touchpoints.
Adobe migrated and integrated historic customer records from SAP CRM into LiveEngage, synchronizing contact and case identifiers to maintain continuity of support workflows. The project was vendor led with LivePerson managing cloud provisioning, configuration governance, and phased rollout planning for support and contact center teams. Governance included role based access controls, routing rule management, and configuration change controls to align LiveEngage with Adobe support operational processes.
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Aviva | Insurance | 29091 | $53.1B | United Kingdom | LivePerson | LiveEngage | Customer Support | 2016 | n/a |
In 2016, Aviva implemented LivePerson LiveEngage as a centralized Customer Support platform to consolidate enterprise live chat journeys. The deployment targeted all Aviva live chat journeys and standardized conversational workflows and routing across digital support channels.
Configuration work focused on LivePerson LiveEngage modules for chat journey orchestration, routing rules, session context propagation, and agent desktop configuration, reflecting common Customer Support capabilities. Implementation included building conversation workflows and session handling to support live agent handoff and multi-session continuity.
The engagement was managed under a dedicated project management effort running from Oct 2016 to Apr 2017, performed remotely, with a Project Manager responsible for moving all Aviva live chat journeys onto the LivePerson LiveEngage platform. Rollout emphasized staged operational handover to contact center and digital support teams and centralized governance over conversation flows and agent configuration.
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Bankers Trust | Banking and Financial Services | 565 | $100M | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
In 2015, Bankers Trust implemented LiveEngage from LivePerson as a cloud customer engagement platform. The deployment was provisioned direct from vendor and targeted the bank's customer support function under the Customer Support category.
LiveEngage was configured to deliver real time digital engagement capabilities including web chat, mobile messaging, and an agent workspace for unified conversation handling. The implementation incorporated conversational automation and routing logic to align inbound digital channels with support queues, and included analytics instrumentation typical of Customer Support deployments. LiveEngage was provisioned in a cloud architecture to centralize channel orchestration and reduce on premise footprint.
The project integrated LiveEngage into Bankers Trust contact center workflows and front line support processes, enabling agents to handle messaging and chat within a single interface. Integration emphasis was placed on session routing, queue management, and agent handoff workflows rather than backend application transformation. Operational scope focused on customer support teams and digital channel operations across the bank.
Rollout was vendor led with LivePerson delivering configuration and onboarding directly to Bankers Trust, and operational governance centered on support process changes, agent training, and measurement of digital engagement metrics. The implementation positioned LiveEngage as the bank's cloud based customer engagement layer within its Customer Support stack.
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BOSE UK | Manufacturing | 250 | $87M | United Kingdom | LivePerson | LiveEngage | Customer Support | 2017 | n/a |
In 2017 BOSE UK implemented LiveEngage to support its Customer Support operations. The deployment centered on a newly established E-Chat team based at the UK head office and a Chatham site, with the E-Chat advisor function active from September 2017 to February 2018 and LiveEngage used daily for real time customer conversations.
LiveEngage was used to manage live chat interactions, route chat sessions to advisors, and capture conversational transcripts, while agents handled email correspondence and case logging. Functional workflows extended beyond front line chat to include technical support, product guidance, sales support, order placement, returns processing, repairs and exchanges, and complaint escalation, reflecting Customer Support oriented case management and agent console workflows.
The implementation integrated LiveEngage with Avaya telephony for multi-channel contact handling and with SAP CRM for logging correspondence and order records, aligning chat and email threads with existing customer records. Governance was informal and iterative as the project evolved, with agents trained on email handling and adaptive role expansion to absorb order processing and escalation responsibilities within the customer service organization.
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Communications | 85300 | $26.8B | United Kingdom | LivePerson | LiveEngage | Customer Support | 2016 | n/a |
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Banking and Financial Services | 226000 | $81.1B | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
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Leisure and Hospitality | 203000 | $82.7B | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
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Retail | 470000 | $159.5B | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
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Banking and Financial Services | 5836 | $5.0B | United Kingdom | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor |
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Buyer Intent: Companies Evaluating LiveEngage
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD LiveEngage Coverage
LiveEngage is a Customer Support solution from LivePerson.
Companies worldwide use LiveEngage, from small firms to large enterprises across 21+ industries.
Organizations such as Home Depot, Disney, Citibank, IBM and Aviva are recorded users of
LiveEngage for Customer Support.
Companies using LiveEngage are most concentrated in Retail, Leisure and Hospitality and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using LiveEngage are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LiveEngage across Americas, EMEA, and APAC.
Companies using LiveEngage range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.76%, large organizations with 1,001-10,000 employees - 23.53%, and global enterprises with 10,000+ employees - 64.71%.
Customers of LiveEngage include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified LiveEngage customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.