List of LiveVox Contact Center Platform Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox Contact Center Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox Contact Center Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox Contact Center Platform for Call Center include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Bridgestone Americas, a United States based Manufacturing organisation with 55000 employees and revenues of $13.33 billion, Arrivia, a United States based Professional Services organisation with 1000 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox Contact Center Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox Contact Center Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arrivia | Professional Services | 1000 | $190M | United States | LiveVox | LiveVox Contact Center Platform | Call Center | 2021 | n/a |
In 2021 Arrivia implemented the LiveVox Contact Center Platform to transform contact center operations across subscription, travel, cruise, membership, and back-office functions. Arrivia deployed LiveVox Contact Center Platform in the Call Center category to support customer service, sales, retention, and back-office automation.
The implementation emphasized pre-integrated omnichannel routing, CRM connectivity, and outbound campaign capabilities, with configuration focused on unified interaction handling, outbound campaign orchestration, and automated task workflows. LiveVox Contact Center Platform provided a consolidated agent workflow and campaign template configuration to standardize customer engagement and sales outreach processes.
Integrations centered on the platform's CRM connectivity and omnichannel channels to unify voice, digital messaging, and outbound dialing within a single operational layer. Operational scope covered subscription, travel, cruise, membership, and back-office teams, with specific adoption in North America sales operations where productivity gains were measured.
Governance and rollout used centralized configuration for routing rules and campaign templates, with phased adoption across departmental functions to align retention and sales workflows. Arrivia reported productivity improvements of up to 20 percent for sales operations in North America and cited automation of routine tasks to support improved customer retention.
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Bridgestone Americas | Manufacturing | 55000 | $13.3B | United States | LiveVox | LiveVox Contact Center Platform | Call Center | 2022 | n/a |
In 2022, CFNA, a Bridgestone company within Bridgestone Americas, selected the LiveVox Contact Center Platform as part of a 12-month Customer Experience Transformation to deliver personalization and self-service capabilities to its cardholders in the United States. The LiveVox Contact Center Platform, classified as Call Center software, was chosen to centralize cardholder interactions and accelerate CFNA's data-driven, personalized CX initiatives across customer service and cardholder support functions.
Deployment centered on a cloud-oriented omnichannel contact center architecture consistent with Call Center category capabilities, with implementation activity focused on omnichannel routing, IVR and self-service automation, and CRM-like personalization to support session routing and contextual engagement. The program covered U.S. cardholder servicing operations and encompassed configuration of routing logic, IVR flows, and personalization attributes, executed across a 12-month rollout governed by the customer experience transformation program, with the stated objective of accelerating data-driven personalized customer experience initiatives.
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UnitedHealth Group | Insurance | 400000 | $400.3B | United States | LiveVox | LiveVox Contact Center Platform | Call Center | 2025 | Tricension |
In 2025, UnitedHealth Group implemented LiveVox Contact Center Platform in a Call Center deployment to capture post call outcomes across its United States contact centers. The deployment used LiveVox Contact Center Platform as the primary capture layer for agent interactions and outcome coding, with Tricension delivering a middleware integration to centralize event and reporting data into UHGs EPMP system to strengthen compliance and performance oversight.
Configuration focused on LiveVox Reporting and Event APIs and the platform outcome coding capabilities, mapping post call disposition codes into structured event streams. The implementation aligned outcome coding with supervisor evaluation workflows and reporting feeds, enabling outcome attribution to agent sessions and supporting verification workflows within LiveVox reporting stacks.
Tricension implemented middleware to ingest LiveVox event and reporting data and synchronize it into EPMP, creating a persistent data flow between the contact center platform and enterprise performance management. The integration supported use cases for compliance controls and operational monitoring, and it was scoped to UnitedHealth Group contact centers in the United States where DNC and PEC governance applies.
Governance and operational impact concentrated on improving real time governance for DNC and PEC checks, enhancing supervisor evaluations, and informing workforce decision making through unified event and outcome data in EPMP. The project centralized contact center outcome telemetry into enterprise reporting, enabling oversight and compliance workflows without elevating inferred claims about cost or quantified performance improvements.
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