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List of Locobuzz Platform Customers

Locobuzz
Location
Marwah House, 202, Krishanlal Marwah Marg, Marol, Andheri East,,
Mumbai, 400072,
India
Website
https://www.locobuzz.com/
Phone
91 226 5111 126
Artw industry
Professional Services
Employee
250
Revenue
$35M

Since 2010, our global team of researchers has been studying Locobuzz Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Locobuzz Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Locobuzz Platform for Customer Experience include: AirAsia, a Malaysia based Transportation organisation with 23000 employees and revenues of $838.0 million, Coin DCX, a India based Banking and Financial Services organisation with 700 employees and revenues of $170.0 million, Angel Broking, a India based Banking and Financial Services organisation with 3298 employees and revenues of $100.0 million and many others.

Contact us if you need a completed and verified list of companies using Locobuzz Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Locobuzz Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
AirAsia Transportation 23000 $838M Malaysia Locobuzz Locobuzz Platform Customer Experience 2021 n/a
In 2021 AirAsia implemented the Locobuzz Platform to extend its Customer Experience tooling for AirAsia India. The deployment onboarded Instagram Direct Message listening and response management to centralize social customer service, aligning social CRM workflows to meet response KPIs in India. The Locobuzz Platform created a unified monitoring and case creation workflow for agents handling Instagram Direct Messages. Configuration emphasized social and CRM process alignment, including real time monitoring, automated case creation from messages, and templated response workflows to accelerate agent handling. Operational scope was focused on AirAsia India's social customer service teams rather than a global rollout. Governance shifted toward centralized social case management and KPI tracking, and according to AirAsia's product manager the implementation delivered faster monitoring and case creation and improved response KPIs.
Angel Broking Banking and Financial Services 3298 $100M India Locobuzz Locobuzz Platform Customer Experience 2021 n/a
In 2021, Angel Broking implemented the Locobuzz Platform in the Customer Experience category to ingest Instagram direct messages and deploy analytics-driven social listening for younger audiences in India. The deployment focused on Instagram DM listening and analytics, positioning the Locobuzz Platform as the primary social inbox and insight layer for Angel Broking’s social engagement channels. The implementation configured core capabilities typical of Customer Experience platforms, including real time message ingestion from Instagram Direct Messages, automated tagging and sentiment analysis, and analytics dashboards for trend and audience segmentation. Locobuzz Platform configurations emphasized message routing and orchestration to social customer engagement workflows, enabling the social media team to prioritize and escalate inbound DMs according to predefined criteria. Operationally the Locobuzz Platform supported social and CRM workflows, embedding analytics-driven insights into Angel Broking’s social engagement processes across its India operations. The rollout integrated the platform with existing social channel handling and backend ticketing handoffs to CRM processes, establishing a single source of truth for DM volume, response status, and topic classification used by social care and marketing teams. Governance and workflow changes centered on standardizing social response procedures and introducing analytics-led prioritization for Instagram DMs, with the social media team adopting the Locobuzz Platform as the operational glue for day to day DM triage. According to Angel Broking’s social media team, the Locobuzz Platform’s Instagram DM listening and analytics provided faster and better customer experience through improved routing and visibility into younger audience behavior.
Coin DCX Banking and Financial Services 700 $170M India Locobuzz Locobuzz Platform Customer Experience 2021 n/a
In 2021, Coin DCX implemented the Locobuzz Platform to automate Instagram direct message workflows and manage response handling. The Locobuzz Platform Customer Experience deployment targeted Coin DCX social and CRM operations in India to eliminate manual DM tracking and improve response times during high influx periods. The implementation emphasized Instagram DM automation and response management modules within the Locobuzz Platform, configuring inbound message automation, routing based on rules, and centralized response management to streamline agent workflows and reduce manual tracking. Deployment was applied to social and CRM operations teams and included operationalizing response handling procedures and agent workflows to align with Customer Experience processes. Coin DCX reported noticeable improvements in response time and customer satisfaction scores after deployment.
Showing 1 to 3 of 3 entries

Buyer Intent: Companies Evaluating Locobuzz Platform

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Locobuzz Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Locobuzz Platform for Customer Experience include:

  1. Rannkly, a India based Professional Services organization with 50 Employees

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FAQ - APPS RUN THE WORLD Locobuzz Platform Coverage

Locobuzz Platform is a Customer Experience solution from Locobuzz.

Companies worldwide use Locobuzz Platform, from small firms to large enterprises across 21+ industries.

Organizations such as AirAsia, Coin DCX and Angel Broking are recorded users of Locobuzz Platform for Customer Experience.

Companies using Locobuzz Platform are most concentrated in Transportation and Banking and Financial Services, with adoption spanning over 21 industries.

Companies using Locobuzz Platform are most concentrated in Malaysia and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Locobuzz Platform across Americas, EMEA, and APAC.

Companies using Locobuzz Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.

Customers of Locobuzz Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Locobuzz Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.