List of LogMeIn GoTo Resolve Customers
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Since 2010, our global team of researchers has been studying LogMeIn GoTo Resolve customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LogMeIn GoTo Resolve for Remote Monitoring and Management, IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LogMeIn GoTo Resolve for Remote Monitoring and Management, IT Service Management include: Meritage Hospitality, a United States based Leisure and Hospitality organisation with 11000 employees and revenues of $672.0 million, Trycare, a United Kingdom based Distribution organisation with 85 employees and revenues of $27.0 million, Telecom Technicians, a United States based Construction and Real Estate organisation with 200 employees and revenues of $20.0 million, Helpdesq United Kingdom, a United Kingdom based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LogMeIn GoTo Resolve, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LogMeIn GoTo Resolve customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Helpdesq United Kingdom | Professional Services | 15 | $1M | United Kingdom | GoTo (formerly LogMeIn) | LogMeIn GoTo Resolve | Remote Monitoring and Management,IT Service Management | 2024 | n/a |
In 2024, Helpdesq implemented LogMeIn GoTo Resolve to support its engineers delivering people-focused, pay as you go managed IT support. The deployment used LogMeIn GoTo Resolve, a Remote Monitoring and Management,IT Service Management solution, across Helpdesq's United Kingdom client base. Licences were provisioned for frontline engineers to enable remote session tooling and centralized endpoint monitoring.
Configuration emphasized camera-share for live user-assisted troubleshooting and proactive endpoint monitoring to maintain continuous asset visibility. The implementation enabled unlimited asset monitoring, faster remote diagnostics, and more efficient scheduled remote installations by instrumenting endpoint agents and remote control workflows. Operational scope covered Helpdesq's service delivery teams and client endpoints across the UK.
The migration was completed with no customer disruption, and rollout governance focused on phased licence activation and engineer onboarding to established remote support workflows. Incident triage and remote remediation procedures were standardized within the GoTo Resolve console, aligning IT service management practices with remote monitoring operations. Helpdesq's deployment of LogMeIn GoTo Resolve Remote Monitoring and Management,IT Service Management supports the company’s managed IT support function through centralized monitoring, remote diagnostics, and scheduled remote installation capabilities.
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Meritage Hospitality | Leisure and Hospitality | 11000 | $672M | United States | GoTo (formerly LogMeIn) | LogMeIn GoTo Resolve | Remote Monitoring and Management,IT Service Management | 2020 | n/a |
In 2020 Meritage Hospitality implemented LogMeIn GoTo Resolve as its remote support and incident management platform, classified under Remote Monitoring and Management,IT Service Management. The deployment positioned LogMeIn GoTo Resolve to support the corporate IT service desk and help desk activities related to Workday user support, including password resets, form corrections, role changes, promotions, transfers, and candidate profile merges prior to hire.
The implementation emphasized agent-based remote control and endpoint monitoring capabilities, combined with incident and ticket lifecycle management typical of IT Service Management workflows. LogMeIn GoTo Resolve was configured to enable remote session initiation, session notes and recording for auditability, and standardized ticket documentation to capture troubleshooting steps and follow up actions. Automation of routine help desk tasks was aligned with documented workflows for password resets and user access changes to streamline technician throughput.
Operational integration reflected day to day help desk practices, technicians remoting into user machines using GoToAssist style remote access tools and collaborating through Microsoft Teams, email, and phone channels. Governance changes focused on consistent ticket routing, transferring and forwarding to the correct department, off hours callback procedures to confirm continued user need, and detailed note taking for case continuity. The narrative centers on Meritage Hospitality LogMeIn GoTo Resolve as a platform reinforcing remote troubleshooting, incident capture, and IT service desk collaboration.
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Telecom Technicians | Construction and Real Estate | 200 | $20M | United States | GoTo (formerly LogMeIn) | LogMeIn GoTo Resolve | Remote Monitoring and Management,IT Service Management | 2022 | n/a |
In 2022 Telecom Technicians consolidated its RMM and helpdesk capabilities onto LogMeIn GoTo Resolve, deploying a solution in the Remote Monitoring and Management,IT Service Management category to centralize IT support. The rollout began in December 2022 and targeted monitoring and support for roughly 400 endpoints across the United States.
LogMeIn GoTo Resolve was configured to provide unified remote control, real time monitoring, ticketing, and automated remediation workflows, replacing multiple standalone RMM and helpdesk tools. Configuration emphasized centralized endpoint telemetry, remote session orchestration, and policy based patching and scripting to reduce manual troubleshooting and accelerate incident resolution.
Operational coverage encompassed field technicians and the centralized IT team across U.S. service regions, consolidating alerts and incident management into a single operational console. Integrations focused on ingesting endpoint telemetry and consolidating helpdesk workflows into LogMeIn GoTo Resolve rather than maintaining parallel tool chains.
Governance changes established centralized ticket routing, role based access for the IT manager and support staff, and standardized incident and escalation processes. The deployment reduced the RMM technology footprint by about 80 percent, lowered IT spend by nearly 70 percent, and increased support capacity for the IT manager by roughly 50 percent as reported by the company.
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Distribution | 85 | $27M | United Kingdom | GoTo (formerly LogMeIn) | LogMeIn GoTo Resolve | Remote Monitoring and Management,IT Service Management | 2024 | n/a |
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Buyer Intent: Companies Evaluating LogMeIn GoTo Resolve
- Bharti Tele Ventures, a India based Communications organization with 100 Employees
- Lazard, a United States based Banking and Financial Services company with 3319 Employees
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