List of Majorel Call Center Service Customers
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Since 2010, our global team of researchers has been studying Majorel Call Center Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Majorel Call Center Service for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Majorel Call Center Service for Call Center include: Nike, a United States based Retail organisation with 79400 employees and revenues of $51.36 billion, Vattenfall, a Sweden based Utilities organisation with 20000 employees and revenues of $22.64 billion, Amazon Germany, a Germany based Retail organisation with 28000 employees and revenues of $15.07 billion, Zalando, a Germany based Retail organisation with 16516 employees and revenues of $11.24 billion, Booking.com, a Netherlands based Professional Services organisation with 6500 employees and revenues of $2.06 billion and many others.
Contact us if you need a completed and verified list of companies using Majorel Call Center Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Majorel Call Center Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amazon Germany | Retail | 28000 | $15.1B | Germany | Teleperformance | Majorel Call Center Service | Call Center | 2018 | n/a |
In 2018 Amazon Germany implemented Majorel Call Center Service in its Call Center environment to support Amazon Retail DE contact center operations. The rollout established outsourced agent capacity and a structured service model for retail customer support across identified Amazon DE contact center sites.
Majorel Call Center Service configuration emphasized agent onboarding, structured trainer-led induction, quality assurance workflows, and team leadership processes, reflecting core Call Center functional modules such as coaching, quality monitoring, and meeting cadences. The service model centered on operationalizing trainer, quality coach, and team leader responsibilities to sustain agent performance and day to day customer handling procedures.
Operational governance relied on onsite trainers and team managers, with documented two week initial training in Stralsund and ongoing orientation for various teams. Personnel records indicate roles covering trainer, quality coach, and team leader duties between July 2019 and May 2021, which demonstrates sustained governance and quality management practices following the 2018 implementation rather than specifics of backend system integrations.
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Booking.com | Professional Services | 6500 | $2.1B | Netherlands | Teleperformance | Majorel Call Center Service | Call Center | 2020 | n/a |
In 2020, Booking.com implemented Majorel Call Center Service. The Majorel Call Center Service was engaged as a Call Center solution to centralize and operationalize customer and partner support across Booking.com’s global CX footprint.
Implementation emphasized core Call Center functional workflows, including omnichannel contact handling across voice, email and chat, skill based routing, workforce management and quality assurance processes, and centralized knowledge management to standardize responses and service levels. Configuration work focused on operational orchestration and service level management typical of enterprise Call Center deployments, aligning agent profiling and routing rules with Booking.com support tiers.
The commercial agreement transferred 12 of Booking.com’s 14 internal CX service centers in Europe, Asia Pacific and the Americas to Majorel, while Booking.com retained internal support centers in Amsterdam and Manchester. The expanded partnership extended Majorel’s geographic footprint into South Korea, Japan, Thailand and Lithuania and consolidated presence in other markets, redefining where day to day contact center operations are executed.
Governance established a handover model with Majorel operating end to end CX services under Booking.com policy controls, while Booking.com retained strategic oversight and two internal sites for core strategic activities. This arrangement was intended to enable Booking.com to focus more heavily on strategic areas of competitive advantage while continuing to deliver world class customer and partner support.
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GGD GHOR Netherlands | Government | 12000 | $1.3B | Netherlands | Teleperformance | Majorel Call Center Service | Call Center | 2020 | n/a |
In 2020, GGD GHOR Netherlands engaged Majorel Call Center Service as a Call Center solution to support public health contact handling and citizen inquiries. The deployment is recorded against the Majorel Call Center Service application and the source material also lists Teleperformance in vendor fields, reflecting supplier-level note entries in procurement or public records.
The implementation scope emphasized core call center capabilities consistent with a Call Center application, including inbound call handling, interactive voice response and automatic call distribution to route high volumes, scripted contact workflows for caller triage, workforce management for agent scheduling, and quality assurance monitoring. Majorel Call Center Service is described as operating at Benelux scale in supplier notes, indicating the service was configured to manage regionally scoped customer service operations while serving GGD GHOR Netherlands.
No specific CRM, ERP or telephony integration points are disclosed in the provided source, so explicit system-to-system interfaces for the GGD engagement are not documented. Operational coverage is focused on public health customer service within the Netherlands, delivered through Majorel Benelux operational structures that support multi-site contact center delivery across the region.
Governance around the engagement aligns with Majorel Benelux administrative practices, which include monitoring and reporting of KPIs, management reporting and administrative process control to support ongoing call center operations. The vendor side notes also document internal financial and entity setup activities at Majorel Benelux, which indicate organizational controls and reporting disciplines underpinning the managed Call Center service.
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Media | 2000 | $700M | Netherlands | Teleperformance | Majorel Call Center Service | Call Center | 2020 | n/a |
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Retail | 79400 | $51.4B | United States | Teleperformance | Majorel Call Center Service | Call Center | 2021 | n/a |
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Utilities | 20000 | $22.6B | Sweden | Teleperformance | Majorel Call Center Service | Call Center | 2020 | n/a |
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Transportation | 5500 | $1.5B | India | Teleperformance | Majorel Call Center Service | Call Center | 2019 | n/a |
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Retail | 16516 | $11.2B | Germany | Teleperformance | Majorel Call Center Service | Call Center | 2019 | n/a |
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