List of Manhattan Active Customer Engagement Customers
Manhattan Associates
2300 Windy Ridge Parkway, 10th Floor,
Atlanta, 30339, GA,
United States
Atlanta, 30339, GA,
United States
1 770-955-7070
Professional Services
4690
$1.0B
Since 2010, our global team of researchers has been studying Manhattan Active Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Manhattan Active Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Manhattan Active Customer Engagement for Customer Engagement include: Bealls, a United States based Retail organisation with 14000 employees and revenues of $1.90 billion, At Home, a United States based Retail organisation with 7000 employees and revenues of $1.74 billion, Lamps Plus, a United States based Manufacturing organisation with 1500 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using Manhattan Active Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Manhattan Active Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
At Home | Retail | 7000 | $1.7B | United States | Manhattan Associates | Manhattan Active Customer Engagement | Customer Engagement | 2021 | n/a |
In 2021, At Home deployed Manhattan Active Customer Engagement to modernize order management and enable digital self service across its United States store network. The program is categorized under Customer Engagement and was explicitly scoped to improve omnichannel store fulfillment and post purchase customer journeys.
The Manhattan Active Customer Engagement implementation emphasized customer service and CRM capabilities and automation of post purchase workflows. Functional capabilities implemented included digital self service for buy online pick up in store BOPIS workflows, returns processing and in store pickup handling, alongside order management orchestration to support omnichannel fulfillment across physical stores and online channels.
Operational coverage targeted At Home retail operations in the United States, affecting store operations, contact center and ecommerce service teams. Governance and process changes focused on new fulfillment and post purchase workflows routed through customer service, and the deployment reportedly helped reduce contact center workload by shifting routine pickup and returns interactions to digital self service channels.
|
 |
Bealls | Retail | 14000 | $1.9B | United States | Manhattan Associates | Manhattan Active Customer Engagement | Customer Engagement | 2023 | Columbus Consulting International |
In 2023 Bealls implemented Manhattan Active Customer Engagement as part of a US-focused program that also deployed Manhattan Active Omni for order management and store fulfillment to centralize guest services and modernize ecommerce and store fulfillment across its United States estate. Columbus Consulting International acted as the implementation partner on the initiative and supported rollout and operational cutover activities.
The implementation configured Manhattan Active Customer Engagement to centralize customer service and CRM workflows, while Manhattan Active Omni was configured for omnichannel order lifecycle orchestration, inventory allocation and store fulfillment orchestration. Functional capabilities implemented included order management, store fulfillment routing, and store first-fill controls aligned to omnichannel fulfillment processes.
Integrations were executed to connect the Manhattan Active stack into ecommerce storefront flows, store point of sale and in-store fulfillment workflows, and enterprise inventory sources to provide a unified view for order routing and allocation. The program was explicitly scoped to the US retail estate and targeted cross-channel fulfillment consistency between ecommerce and brick and mortar stores.
Program governance established cross-functional operational ownership between ecommerce, store operations, customer service and supply chain teams, with Columbus Consulting International coordinating phased rollout, configuration governance and operational handover to store and contact center teams. Change management focused on new fulfillment workflows and customer service processes to centralize guest services and operationalize omnichannel order handling.
Outcomes reported as part of the deployment included an approximately 17% reduction in split shipments and roughly a 90% improvement in store first-fill rates, with customer engagement and service usage improvements inferred as part of the Active Omni and Customer Engagement deployment. The narrative restates Manhattan Active Customer Engagement within the Customer Engagement category as the central application linking customer service and omnichannel fulfillment functions at Bealls.
|
 |
Lamps Plus | Manufacturing | 1500 | $350M | United States | Manhattan Associates | Manhattan Active Customer Engagement | Customer Engagement | 2019 | n/a |
In 2019, Lamps Plus deployed Manhattan Active Point of Sale as part of the Manhattan Active Omni platform, and use of Manhattan Active Customer Engagement is inferred from that Omni and POS implementation, supporting the company s in-store modernization objectives. This implementation targeted Lamps Plus retail operations across its United States store footprint and aligned in-store selling with store-enabled fulfillment and customer engagement workflows.
The deployment centered on Manhattan Active Point of Sale capabilities for associate-assisted selling, in-store processing of web orders and returns, and unified associate customer views. Manhattan Active Customer Engagement is implicated by the Omni platform deployment, consistent with Customer Engagement class functionality such as consolidated customer profiles, associate-facing customer context, and point of interaction engagement. The US POS rollout increased POS throughput by approximately 35 percent and explicitly enabled in-store web returns and unified associate customer views.
Operationally the solution was implemented within the Manhattan Active Omni architecture to orchestrate store-enabled fulfillment and front-line merchandising and service workflows. Business functions impacted include store operations, customer service and fulfillment orchestration, with the POS and inferred Customer Engagement capabilities providing a single associate-facing context for customer interactions. Governance and rollout were executed at the retail operations level, focusing on in-store point of sale adoption across Lamps Plus locations in the United States.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Manhattan Active Customer Engagement
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Manhattan Active Customer Engagement. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Manhattan Active Customer Engagement Coverage
Manhattan Active Customer Engagement is a Customer Engagement solution from Manhattan Associates.
Companies worldwide use Manhattan Active Customer Engagement, from small firms to large enterprises across 21+ industries.
Organizations such as Bealls, At Home and Lamps Plus are recorded users of
Manhattan Active Customer Engagement for Customer Engagement.
Companies using Manhattan Active Customer Engagement are most concentrated in Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using Manhattan Active Customer Engagement are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Manhattan Active Customer Engagement across Americas, EMEA, and APAC.
Companies using Manhattan Active Customer Engagement range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Manhattan Active Customer Engagement include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Manhattan Active Customer Engagement customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.