List of MessageBird CRM Customers
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Since 2010, our global team of researchers has been studying MessageBird CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MessageBird CRM for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MessageBird CRM for Customer Engagement include: Achmea, a Netherlands based Banking and Financial Services organisation with 14000 employees and revenues of $24.06 billion, Rabobank, a Netherlands based Banking and Financial Services organisation with 47000 employees and revenues of $20.53 billion, Celgene, a United States based Life Sciences organisation with 8852 employees and revenues of $15.28 billion, Menzis Zorg en Inkomen, a Netherlands based Insurance organisation with 1382 employees and revenues of $6.74 billion and many others.
Contact us if you need a completed and verified list of companies using MessageBird CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The MessageBird CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Achmea | Banking and Financial Services | 14000 | $24.1B | Netherlands | MessageBird | MessageBird CRM | Customer Engagement | 2019 | n/a |
In 2019 Achmea implemented MessageBird CRM for Customer Engagement to centralize customer interactions across its Netherlands operations. The MessageBird CRM deployment was positioned to consolidate omnichannel messaging and conversational workflows within a cloud native, API driven architecture, enabling unified customer profiles and persistent conversation history for frontline service teams.
The implementation emphasized Customer Engagement capabilities such as omnichannel messaging and chat routing, workflow automation for message escalation and response templates, and consolidated contact profiles for claims and customer service functions. MessageBird CRM was configured to support programmable conversation flows and agent orchestration, with in-application reporting and activity logging used to align operational processes with service level governance.
Rollout focused on operationalizing new interaction workflows within Achmea's customer service and claims organizations in the Netherlands, accompanied by governance to manage conversational compliance and role based access controls. The program included configuration of automated routing and agent handoff processes, and established change control for messaging templates and escalation rules to ensure consistent customer engagement practices.
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Celgene | Life Sciences | 8852 | $15.3B | United States | MessageBird | MessageBird CRM | Customer Engagement | 2019 | n/a |
In 2019, Celgene implemented MessageBird CRM as part of its Customer Engagement tooling to centralize multichannel outreach for commercial teams, marketing, and patient services. The deployment positioned MessageBird CRM to serve enterprise engagement use cases across sales, support, and outreach workflows within the life sciences context.
MessageBird CRM was configured to provide core Customer Engagement capabilities including contact and profile management, omnichannel messaging orchestration for chat SMS and email, conversation routing and queuing, campaign management, and engagement analytics. Configuration work focused on message templates role based access control and workflow automation to standardize response flows and handoffs between marketing and support functions.
The implementation followed a cloud delivered Customer Engagement architecture with tenant level configurations to segregate business units and compliance controls that are typical for regulated life sciences operations. Governance emphasized centralized messaging policies, role based operational ownership, and audit logging to support oversight across commercial, marketing, and patient service teams.
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Menzis Zorg en Inkomen | Insurance | 1382 | $6.7B | Netherlands | MessageBird | MessageBird CRM | Customer Engagement | 2021 | n/a |
In 2021, Menzis Zorg en Inkomen implemented MessageBird CRM. The implementation uses MessageBird CRM as a Customer Engagement application to centralize multichannel member communications, manage contact records, and support customer service workflows for insurance and benefits administration.
Deployment followed a cloud-native, omnichannel messaging architecture with configuration of messaging channels, contact routing, templated responses, and consolidated conversation history to support service agents and member-facing teams. The MessageBird CRM deployment coexists with 24sessions on the Menzis website, with 24sessions used for live web interactions according to the company cookie policy. Governance centered on aligning operational workflows for customer service and member administration and on creating a single conversational record across channels to support case handling and member outreach.
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Rabobank | Banking and Financial Services | 47000 | $20.5B | Netherlands | MessageBird | MessageBird CRM | Customer Engagement | 2021 | n/a |
In 2021 Rabobank implemented MessageBird CRM for Customer Engagement to enable video calling as a formal channel for business loan origination. The deployment focused on SME lending workflows, enabling B2B clients to schedule video calls with Rabobank SME account managers and to apply for small to medium business loans via 24sessions video calls, extending a capability that was already available to B2C mortgage customers.
MessageBird CRM was configured to manage appointment scheduling, session initiation, and customer interaction records consistent with Customer Engagement functionality. The implementation centralized booking and conversation history for SME account managers, tied video session events to CRM case records, and supported agent-facing workflows for intake and follow up during and after a 24sessions video call.
Operational integration included the 24sessions video calling platform as the front end for live video interactions while MessageBird CRM provided orchestration of appointments, contact routing, and persistent interaction logs for SME lending. The scope of the rollout targeted SME account management and the SME lending business function within Rabobank, aligning the video booking channel with existing account management processes.
Governance changes coupled the video booking workflow with loan intake procedures, creating a standardized process to open a loan case from a scheduled video call and to assign follow up tasks to SME account managers. The execution documented channel expansion from B2C mortgage enquiries to B2B loan origination, embedding video contact into day to day SME lending operations and CRM-led case management.
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Buyer Intent: Companies Evaluating MessageBird CRM
- King County Library System, a United States based Non Profit organization with 815 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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King County Library System | Non Profit | 815 | $140M | United States | 2025-11-13 |