List of Micro Focus Content Management Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Communications
21400
$5.2B
Since 2010, our global team of researchers has been studying Micro Focus Content Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Micro Focus Content Management for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Micro Focus Content Management for Document Management include: Transgrid, a Australia based Utilities organisation with 1750 employees and revenues of $540.0 million, Wollongong City Council, a Australia based Government organisation with 1305 employees and revenues of $280.0 million, Crime and Corruption Commission Queensland, a Australia based Government organisation with 335 employees and revenues of $65.0 million, Colac Otway Shire, a Australia based Government organisation with 253 employees and revenues of $36.0 million and many others.
Contact us if you need a completed and verified list of companies using Micro Focus Content Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Colac Otway Shire | Government | 253 | $36M | Australia | OpenText | Micro Focus Content Management | Document Management | 2022 | Symphony3 |
In 2022 Colac Otway Shire implemented Micro Focus Content Management as the core platform for Document Management, with Symphony3 engaged to deliver a customer portal, intranet and forms portal. The program focused on consolidating public facing services and internal content into a secure, stable Document Management environment to improve citizen access and staff productivity.
The implementation delivered internal and external forms, many replicated from the Symphony3 forms library, and a portal experience that removed manual data entry by enabling DIY form creation. Micro Focus Content Management was configured to act as the authoritative content store and to orchestrate form intake workflows, while Symphony3 provided staff training so business teams could extend and build integrated digital services.
Integrations were a central component of the rollout, Symphony3 integrated the new platform with core council systems including Civica Authority, HP Content Manager, MS Active, and Merit CRMS, enabling automated handoffs between digital forms and line of business applications. Operational coverage included citizen-facing services for 24/7 access, and internal functions such as HR workflows for annual leave applications and training bookings.
Governance and operational handoff emphasized a SaaS operating model managed by Symphony3, which assumes responsibility for software patches and platform upgrades, while council IT retains focus on core systems. Staff training and enablement were part of the governance approach, allowing employees to create and expand integrated forms and digital services under established content and access controls.
Reported outcomes included enhanced customer experience through always-on access to services, improved employee experience via an intranet used for internal service requests, and automation of manual processes through integrations with core systems. The integration architecture also preserved the ability to plug additional systems into existing core applications, enabling continued reuse of council systems and extension of digital services.
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Crime and Corruption Commission Queensland | Government | 335 | $65M | Australia | OpenText | Micro Focus Content Management | Document Management | 2014 | n/a |
In 2014 Crime and Corruption Commission Queensland implemented Micro Focus Content Management to centralize Document Management across its corporate and investigative functions. The deployment targeted an organization of approximately 335 employees and focused on consolidating document capture, retrieval and long term records handling for the commission.
Micro Focus Content Management was configured with core Document Management capabilities including document capture and indexing, metadata driven classification, version control, full text search and retention scheduling. Configuration work was aligned to the commission's existing TRIM Records Management System usage to preserve classification patterns and audit trail practices during content consolidation.
Operational interoperability emphasized office productivity and administrative systems in the environment, the commission maintained Microsoft Word and Excel as primary authoring tools and provisioned check in and check out workflows and metadata mapping for documents created in those applications. The content platform coexisted with the Preceda online suite for payroll and HR and with the Smart Jobs advertising system, ensuring administrative and external advertising content remained part of the broader content ecosystem.
Governance centered on role based access controls, records retention rules and audit logging to meet public sector records obligations, and workflows were instrumented to support controlled review and release of investigative and administrative content. Operational scope included corporate records management, administrative services and investigative case files within the commission.
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Transgrid | Utilities | 1750 | $540M | Australia | OpenText | Micro Focus Content Management | Document Management | 2016 | n/a |
In 2016, Transgrid implemented Micro Focus Content Management as its Document Management platform. The deployment established a central content and records repository meant to support operational document flows across the organization.
The Micro Focus Content Management implementation emphasized standard Document Management capabilities, including document capture and classification, records management, metadata-driven search, retention policy enforcement and role-based security, with both UI and API access layers for programmatic access. Configuration work centered on repository taxonomy, access control mapping and audit logging aligned to utility sector requirements.
The implementation was delivered as part of a broader systems transformation and data migration program involving asset management IBM Maximo, scheduling and workforce management Oracle Field Service Cloud, procurement and sourcing SAP Ariba and financial management Oracle Financials, with Micro Focus Content Management integrated into interoperability and data reconciliation workflows. Testing covered Functional, Data Reconciliation, System Integration Testing, User Acceptance Testing, Regression and Business Assurance phases, with explicit UI and API test execution.
Governance and rollout control included creation of test scenarios, test cases and test plans aligned to integration design documents and user stories, coordination of UAT workshops with business stakeholders, and regular test reporting to project managers and test leads. Defect management was executed in JIRA, and root cause analysis with proposed remediation was used to drive defect closure ahead of cutover.
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Government | 1305 | $280M | Australia | OpenText | Micro Focus Content Management | Document Management | 2020 | n/a |
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FAQ - APPS RUN THE WORLD Micro Focus Content Management Coverage
Micro Focus Content Management is a Document Management solution from OpenText.
Companies worldwide use Micro Focus Content Management, from small firms to large enterprises across 21+ industries.
Organizations such as Transgrid, Wollongong City Council, Crime and Corruption Commission Queensland and Colac Otway Shire are recorded users of
Micro Focus Content Management for Document Management.
Companies using Micro Focus Content Management are most concentrated in Utilities and Government, with adoption spanning over 21 industries.
Companies using Micro Focus Content Management are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Micro Focus Content Management across Americas, EMEA, and APAC.
Companies using Micro Focus Content Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Micro Focus Content Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Micro Focus Content Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Document Management.