List of Narvar Ship Customers
San Mateo, 94401, CA,
United States
Since 2010, our global team of researchers has been studying Narvar Ship customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Narvar Ship for Shipping Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Narvar Ship for Shipping Management include: Gamestop, a United States based Retail organisation with 17500 employees and revenues of $3.82 billion, Gaia Herbs, a United States based Consumer Packaged Goods organisation with 250 employees and revenues of $30.0 million, Wolf & Shepherd, a United States based Retail organisation with 60 employees and revenues of $8.0 million, Burrow, a United States based Manufacturing organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Narvar Ship, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Narvar Ship customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Burrow | Manufacturing | 50 | $5M | United States | Narvar | Narvar Ship | Shipping Management | 2022 | n/a |
In 2022, Burrow implemented Narvar Ship for Shipping Management to centralize post purchase visibility and customer notifications across its ecommerce and fulfillment operations in North America. The deployment targeted delivery tracking and shipment level visibility with the explicit goal of reducing WISMO inquiries and improving CSAT and NPS.
The implementation leveraged Narvar Track and Narvar notification webhooks as core modules within Narvar Ship, providing shipment level event capture, delivery status timelines, and notification orchestration. Configuration emphasized granular shipment event mapping and delivery analytics to support shipment timeline reconstruction and automated customer communications.
Shipment event webhooks were routed to marketing and analytics systems to feed customer communications and delivery performance measurement, creating an event driven pipeline from carrier status updates to downstream systems. Operational coverage included ecommerce order lifecycle touchpoints and fulfillment center shipment updates across North America, aligning tracking pages, email and SMS notification workflows with warehouse and carrier event streams.
Governance focused on notification workflow rules, event schema standardization, and an incremental rollout to customer service and fulfillment teams to reduce WISMO load. The engagement concentrated on delivery tracking and webhook driven delivery analytics to improve post purchase visibility and support ongoing shipping workflow optimization.
|
 |
Gaia Herbs | Consumer Packaged Goods | 250 | $30M | United States | Narvar | Narvar Ship | Shipping Management | 2018 | n/a |
In 2018, Gaia Herbs implemented Narvar Ship in the Shipping Management category to standardize returns orchestration and shipment tracking for its direct to consumer e-commerce channel. Narvar Ship was adopted to support customer support and order management workflows for the companys Direct to Consumer website and CX teams.
The implementation focused on return management and shipment visibility capabilities, including RMA orchestration, return label creation, and customer-facing tracking and notification workflows consistent with Shipping Management platforms. Narvar Ship was used alongside internal order update processes to coordinate the operational steps required to create and close return cases and to route shipments for return processing.
Narvar Ship was integrated into a multi-system stack, receiving order context from Shopify and ReCharge for order capture, and interfacing with IFS for order updates, RMA creation, and cancellations. Returns were processed through both the Doddle and Narvar platforms, while outbound or customer-initiated return shipments were sometimes booked via the UPS website; customer support managed inbound inquiries through Zendesk and had previously used Gorgias. Address validation work in FileMaker and exports from IFS into Excel for monthly returns and credits reporting were part of the operational data flows tied to returns and shipment records.
Operational responsibility rested with the Customer Support organization supporting the Direct to Consumer website, including staff based in Mills River, North Carolina, who created RMAs in IFS, set up return shipments in Narvar Ship or Doddle, and handled customer communications. Customer support maintained a high customer satisfaction rating due to quick and accurate email turnaround, and monthly reporting on returns and credits was compiled from IFS exports into Excel for ongoing monitoring.
|
 |
Gamestop | Retail | 17500 | $3.8B | United States | Narvar | Narvar Ship | Shipping Management | 2018 | n/a |
In 2018, GameStop implemented Narvar Ship as part of its Shipping Management capability to provide branded tracking pages and delivery analytics across its multichannel operations in North America. The deployment focused on post purchase visibility and customer experience, aligning Narvar Ship with fulfillment and logistics oversight to surface delivery status to customers and internal teams.
The implementation configured Narvar Ship to deliver branded tracking pages, delivery analytics dashboards, and ship from store visibility, with Narvar Track and Notify capabilities feeding the shipping management insights used by GameStop's logistics teams. These functional modules provided operational telemetry on SLAs and same day and one day deliveries, while tracking engagement metrics such as tracking click through rate back to the site.
Operationally the solution was integrated into GameStop's order tracking and logistics workflows to support customer communications and fulfillment monitoring across channels in North America. Governance centered on using shipping management insights to inform logistics teams and to standardize processes for monitoring delivery performance and customer engagement.
|
 |
|
Retail | 60 | $8M | United States | Narvar | Narvar Ship | Shipping Management | 2021 | n/a |
|
Buyer Intent: Companies Evaluating Narvar Ship
- Air Jordan Cares, a United States based Non Profit organization with 10 Employees
- Zionsville Community Schools United States, a United States based Education company with 633 Employees
- India.Gov.In, a India based Government organization with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||