List of Netsmart Telehealth Customers
Overland Park, 66211, KS,
United States
Since 2010, our global team of researchers has been studying Netsmart Telehealth customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netsmart Telehealth for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netsmart Telehealth for Audio Video and Web Conferencing include: Maple Knoll Communities, a United States based Non Profit organisation with 603 employees and revenues of $47.0 million, Jewish Social Service Agency, a United States based Non Profit organisation with 300 employees and revenues of $33.0 million, Outreach New York, a United States based Healthcare organisation with 508 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using Netsmart Telehealth, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netsmart Telehealth customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jewish Social Service Agency | Non Profit | 300 | $33M | United States | Netsmart Technologies | Netsmart Telehealth | Audio Video and Web Conferencing | 2020 | n/a |
In 2020 Jewish Social Service Agency implemented Netsmart Telehealth, an Audio Video and Web Conferencing application, integrated with its CareRecord to continue delivering therapy and clinical services across Maryland, Northern Virginia and Washington, D.C. The deployment was positioned to embed remote care into the agency’s clinical workflows and to maintain continuity of behavioral health services across the three-region footprint.
The Netsmart Telehealth implementation was configured to support secure audio and video sessions, appointment scheduling, and session documentation as part of an integrated clinical workflow. Netsmart Telehealth was provisioned to surface telehealth encounters alongside charting and care plans in CareRecord, enabling clinicians to initiate virtual sessions from the patient record and to record session notes within the same clinical charting environment.
Operational coverage focused on therapy and clinical teams across Maryland, Northern Virginia and Washington, D.C., with the solution used by clinicians for intake, appointment management and ongoing treatment sessions. Governance emphasized workflow standardization around telehealth appointment intake, consent capture and documentation procedures, aligning virtual delivery with existing clinical protocols and charting practice.
Since the 2020 deployment the agency reported a 31% increase in therapy sessions and a drop in cancellations from 21% to 12%, with Telehealth used as an integrated clinical workflow tool. These results reflect Netsmart Telehealth operating as a core clinical modality within Jewish Social Service Agency’s behavioral health service delivery.
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Maple Knoll Communities | Non Profit | 603 | $47M | United States | Netsmart Technologies | Netsmart Telehealth | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, Maple Knoll Communities implemented Netsmart Telehealth across its Cincinnati-area senior living and post-acute settings. Netsmart Telehealth was deployed as an Audio Video and Web Conferencing solution to improve virtual access to physicians and specialists.
The implementation centralized telehealth workflows and care coordination, leveraging Netsmart interoperability tools to enable exchange of continuity-of-care documents between clinicians and care teams. Functional capabilities emphasized secure audiovisual visits, scheduling alignment with clinical staff, and resident-facing virtual consults to support physician and specialist engagements. Configuration focused on integrating telehealth session routing with clinical workflows within residential and post-acute care operations.
Operational scope included Cincinnati-area senior living communities and post-acute sites, with adoption by nursing, clinical coordination, and physician teams. The integrated Netsmart Telehealth deployment increased physician and resident satisfaction, streamlined workflows, and expanded access to care, outcomes reported by the customer. Interoperability via Netsmart tools supported continuity-of-care documentation exchange across care settings.
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Outreach New York | Healthcare | 508 | $32M | United States | Netsmart Technologies | Netsmart Telehealth | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, Outreach New York implemented Netsmart Telehealth, an Audio Video and Web Conferencing application, to support its inpatient and outpatient substance use treatment programs across New York City and Long Island. The initiative targeted clinical scheduling and remote care access to streamline virtual visits for clients and clinicians across both site types.
The deployment integrated Netsmart Telehealth with the CareRecord so appointments were scheduled directly from the CareRecord, eliminating double-entry scheduling and simplifying clinician workflows. Implemented functional capabilities included appointment scheduling orchestration, multilingual appointment reminders, and one-click client access to telehealth sessions, aligning video conferencing, patient outreach, and session access controls within a single workflow.
Operational scope covered inpatient and outpatient substance use treatment programs across NYC and Long Island, affecting clinical operations, scheduling teams, and client engagement processes. Governance emphasized centralized scheduling through the CareRecord and streamlined clinician access policies, which improved access and clinician flexibility as part of the rollout.
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Buyer Intent: Companies Evaluating Netsmart Telehealth
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