List of Next4biz CSM Customers
İstanbul, 34734,
Turkey
Since 2010, our global team of researchers has been studying Next4biz CSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Next4biz CSM for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Next4biz CSM for Customer Support include: Teknosa, a Turkey based Retail organisation with 2565 employees and revenues of $565.0 million, Bosch Thermotechnology Turkey, a Turkey based Manufacturing organisation with 750 employees and revenues of $260.0 million, Oriflame Turkey, a Turkey based Consumer Packaged Goods organisation with 150 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Next4biz CSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Next4biz CSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bosch Thermotechnology Turkey | Manufacturing | 750 | $260M | Turkey | Next4biz | Next4biz CSM | Customer Support | 2019 | n/a |
In 2019, Bosch Thermotechnology Turkey implemented Next4biz CSM for Customer Support. The deployment targeted omnichannel customer service and after sales processes across Turkey, supporting rollout across the companys dealer and service networks and addressing field servicing workflows. The implementation focused on dealer and servicing workflows and introduced prioritized handling rules for premium customers to align front line intake with customer tiering. The vendor case study documents an estimated 2019 go live and was published on August 27, 2020.
Next4biz CSM was configured to deliver case management, alarm categorization for safety events such as gas leaks, ticketing for service orders, and SLA driven prioritization for premium segments. Functional capabilities included omnichannel routing, alarm classification, and orchestration of dealer work orders, consistent with Customer Support operational workflows for dispatch and escalation. The configuration emphasized automation of priority routing and queueing to ensure premium customer incidents received expedited handling.
Operational coverage centered on after sales service teams, field service technicians, and dealer partners across Turkey, with the solution acting as the primary customer service platform for these groups. The implementation connected service network workflows and dealer servicing processes into a unified case management flow, improving transparency of service status and handoffs. No specific third party system names are documented in the source material.
Governance changes included updated escalation and prioritization policies and standardized reporting structures to support the new workflows. The project delivered improvements in reporting and measurable satisfaction gains, with the vendor case study reporting approximately a 4 percent uplift in customer satisfaction. The narrative positions Next4biz CSM as the central Customer Support application for Bosch Thermotechnology Turkeys after sales and service orchestration.
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Oriflame Turkey | Consumer Packaged Goods | 150 | $80M | Turkey | Next4biz | Next4biz CSM | Customer Support | 2016 | n/a |
In 2016, Oriflame Turkey implemented Next4biz CSM for Customer Support to centralize complaint management and to serve its large network of sales consultants. The Next4biz CSM deployment targeted customer service and CRM workflows in Turkey and moved processes away from email based handling toward a centralized case platform.
Configuration of Next4biz CSM focused on complaint intake, faster classification, task assignment and full case tracking across the service lifecycle. The application introduced structured workflows for routing and status tracking so service agents and sales consultants could follow cases through resolution and maintain consistent case records.
Operational governance established new case management workflows and role based assignment to improve accountability and handoffs between customer service and field consultant support. A customer case published on Aug 27, 2020 documents the timeline and reports faster classification, quicker task assignment and reported efficiency gains from the Next4biz CSM implementation.
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Teknosa | Retail | 2565 | $565M | Turkey | Next4biz | Next4biz CSM | Customer Support | 2018 | n/a |
In 2018, Teknosa implemented Next4biz CSM to centralize omnichannel customer interactions across phone, webchat, WhatsApp, and social channels. Next4biz CSM is deployed as a Customer Support application to provide a unified agent workspace and to consolidate customer conversation data for single-screen agent handling across retail service operations in Turkey.
The deployment emphasized omnichannel routing and a unified agent desktop, with configuration to capture and correlate conversations and complaints across channels. Functional capabilities implemented include case intake and tracking, prioritized queueing for webchat and WhatsApp, and consolidated interaction history to reduce agent context switching and speed resolution workflows.
Integrations focused on channel connectivity, ingesting telephony, webchat, WhatsApp, and social messaging streams into a single operational view for agents. Operational coverage targeted Teknosa retail customer service centers and contact center teams in Turkey, aligning front-line service, complaint handling, and customer experience teams around a single Customer Support platform.
Governance and rollout were oriented to channel-level process standardization and agent workflow changes, with adoption documented in a vendor case write-up published on November 7, 2022. Outcomes reported in the case include faster response times, with 99% of webchat and WhatsApp replies within 50 seconds, and broader effects of reduced complaint rates and raised NPS as a result of the Next4biz CSM deployment.
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Buyer Intent: Companies Evaluating Next4biz CSM
- AmTrust Financial Services, a United States based Insurance organization with 9300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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