List of NHS Pathways Customers
NHS
Wellington House, 133-135 Waterloo Road,
London, SE1 8UG,
United Kingdom
London, SE1 8UG,
United Kingdom
44 30 0311-2233
Healthcare
1297455
$200.0B
Since 2010, our global team of researchers has been studying NHS Pathways customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NHS Pathways for Healthcare ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NHS Pathways for Healthcare ERP include: Yorkshire Ambulance Service, a United Kingdom based Healthcare organisation with 7200 employees and revenues of $1.10 billion, South Central Ambulance Service NHS Foundation Trust, a United Kingdom based Healthcare organisation with 3783 employees and revenues of $500.0 million, The London Ambulance Service NHS Trust, a United Kingdom based Healthcare organisation with 5493 employees and revenues of $389.0 million, NHS 111, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using NHS Pathways, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NHS 111 | Professional Services | 3000 | $300M | United Kingdom | NHS | NHS Pathways | Healthcare ERP | 2022 | n/a |
In 2022 NHS 111 implemented NHS Pathways as part of its Healthcare ERP program, aligning clinical triage workflows with enterprise patient record management. The NHS 111 London service concurrently engaged Content Guru to deliver a Patient Relationship Management solution that interoperated with the NHS 111 operating model and supported NHS Pathways based triage decisioning. This combined approach framed NHS Pathways as the application-level triage and care pathway engine within a broader Communications and PRM architecture. The narrative centers on NHS 111, NHS Pathways, and the Healthcare ERP category to reflect clinical workflow and enterprise record objectives.
The implementation focused on patient routing, triage workflow orchestration, special patient notes, and clinician access to consolidated patient data. Content Guru’s PRM provided decision automation to route calls to the most relevant clinician based on linked patient records, and clinical advisors automatically received patient details on call pickup. The solution included configured workflows for identifying repeat callers, prioritisation rules for callers with developing symptoms, and SPN handling to surface chronic or complex patient history to out of hours clinicians. NHS Pathways functioned as the clinical decision module while the PRM supplied contact routing, record access, and workflow orchestration typical for Healthcare ERP implementations.
Integration scope covered multiple telephony and data endpoints used by the London service, specifically five call handling providers and nine data providers as part of the operational ecosystem. Content Guru integrated its storm contact centre components with core data providers and the PRM to present a single secure view for agents, leveraging storm INTEGRATE to access Special Patient Notes and compress critical information for ambulance dispatch. The deployment supported historical and real time reporting through storm VIEW dashboards, enabling monitoring of call volumes, symptom frequencies, and alerts for sudden spikes. Operational coverage targeted NHS 111 London call handlers, clinical advisors, and out of hours GP coordination teams.
Governance and process changes included automated detection of repeat callers within a 96 hour window, routing repeat callers to the same provider to reduce repetition of information, and priority escalation for callers showing symptom progression. Agents gained the ability to create and surface SPNs to downstream providers, introducing a persistent patient note construct into triage workflows and referral handoffs. Load balancing logic was applied to distribute calls strategically across provider partners, and reporting visibility supported oversight of provider performance and potential overflow events. These workflow and governance controls were embedded alongside NHS Pathways driven triage to standardise routing and record usage.
Explicit outcomes reported from the deployment included higher patient satisfaction and improved visibility into operational patterns. Independent evaluations cited around 80 percent satisfaction among care plan callers, and the system reduced repeated symptom reporting by enabling continuity of routing and shared patient notes. The combined NHS Pathways and Content Guru PRM architecture delivered consolidated clinician access to patient context and improved situational awareness across the London NHS 111 service within the Healthcare ERP scope.
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South Central Ambulance Service NHS Foundation Trust | Healthcare | 3783 | $500M | United Kingdom | NHS | NHS Pathways | Healthcare ERP | 2015 | n/a |
In 2015, South Central Ambulance Service NHS Foundation Trust implemented NHS Pathways as part of its Healthcare ERP use within the NHS 111 service to support urgent care clinical triage. The deployment embedded NHS Pathways clinical decision support into call handling workflows to assess callers and route patients to the right local service across Berkshire, Buckinghamshire, Hampshire and Oxfordshire.
The implementation centered on clinical decision support algorithms and scripted triage pathways, combined with a maintained local directory of services. NHS Pathways was configured to produce structured dispositions and to generate direct community referrals where appropriate, aligning assessment logic with local service availability.
Operational coverage was focused on the NHS 111 urgent care process area, with NHS Pathways used by clinical call handlers to determine disposition and referral targets across SCAS service regions. The system relied on the local directory of services to translate clinical dispositions into actionable referrals to community providers and alternative urgent care options.
Governance changes included aligning triage protocols and local directory maintenance processes to ensure referral accuracy, and embedding Pathways-driven clinical pathways into SCAS urgent care workflows. SCAS cites Pathways-driven clinical pathways and the local directory of services as central to initiatives that have avoided tens of thousands of unnecessary ED transfers and enabled direct community referrals.
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The London Ambulance Service NHS Trust | Healthcare | 5493 | $389M | United Kingdom | NHS | NHS Pathways | Healthcare ERP | 2013 | n/a |
In 2013, The London Ambulance Service NHS Trust implemented NHS Pathways to power its South East London NHS 111 triage service across six boroughs. This deployment of NHS Pathways is categorized as Healthcare ERP and focused on urgent care clinical triage for the South East London NHS 111 service, placing the application at the center of call-handling operations and clinical decision workflows.
NHS Pathways was configured to support call-handling and clinical decision-making using standardized triage algorithms and clinical decision support logic. Functional capabilities include structured symptom assessment for urgent care, routing guidance to the appropriate care setting, and use of the tool for staff training to embed consistent triage practice across operators. The implementation emphasizes protocol-driven workflows and scripted assessment paths consistent with Healthcare ERP functionality for clinical routing and case handling.
Operational coverage is the South East London NHS 111 service, spanning six boroughs, with NHS Pathways running continuously since 2013 to support urgent care and clinical triage processes. Governance centered on standardized triage protocols and training frameworks, using NHS Pathways as the reference system for staff competency and routing decisions. The service uses NHS Pathways for standardised triage and staff training to improve routing to the appropriate care setting.
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Healthcare | 7200 | $1.1B | United Kingdom | NHS | NHS Pathways | Healthcare ERP | 2024 | n/a |
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Buyer Intent: Companies Evaluating NHS Pathways
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NHS Pathways Coverage
NHS Pathways is a Healthcare ERP solution from NHS.
Companies worldwide use NHS Pathways, from small firms to large enterprises across 21+ industries.
Organizations such as Yorkshire Ambulance Service, South Central Ambulance Service NHS Foundation Trust, The London Ambulance Service NHS Trust and NHS 111 are recorded users of
NHS Pathways for Healthcare ERP.
Companies using NHS Pathways are most concentrated in Healthcare and Professional Services, with adoption spanning over 21 industries.
Companies using NHS Pathways are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NHS Pathways across Americas, EMEA, and APAC.
Companies using NHS Pathways range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of NHS Pathways include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NHS Pathways customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Healthcare ERP.