List of Nice CXone SmartReach Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying Nice CXone SmartReach customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nice CXone SmartReach for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nice CXone SmartReach for Customer Engagement include: Alorica, a United States based Professional Services organisation with 115000 employees and revenues of $15.00 billion, iQor, Inc., a United States based Professional Services organisation with 45000 employees and revenues of $2.00 billion, Complete Recovery, a United States based Banking and Financial Services organisation with 1075 employees and revenues of $269.0 million, Prosper Marketplace, a United States based Banking and Financial Services organisation with 600 employees and revenues of $144.0 million and many others.
Contact us if you need a completed and verified list of companies using Nice CXone SmartReach, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nice CXone SmartReach customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alorica | Professional Services | 115000 | $15.0B | United States | Nice Systems | Nice CXone SmartReach | Customer Engagement | 2022 | n/a |
In 2022, Alorica implemented LiveVox U-CRM and LiveVox contact center solutions as part of its Customer Engagement initiatives, and Nice CXone SmartReach usage is inferred from that documented LiveVox adoption. The narrative links the Nice CXone SmartReach application name to an outbound sales and campaign deployment focus based on the LiveVox to CXone outbound offering mapping.
The implementation centered on the LiveVox U-CRM and contact center capabilities, consistent with Customer Engagement functional patterns such as outbound campaign management, dialing automation, and CRM assisted agent workflows. Configuration work emphasized campaign templates, agent scripting and sequencing to accelerate campaign provisioning and sales outreach cadence. These capability areas align with the expected functional modules of Nice CXone SmartReach when applied to outbound sales use cases.
Operational coverage documented in the source targeted North America sales and outbound contact center operations, specifically a seasonal energy program managed through LiveVox U-CRM. The LiveVox deployment integrated CRM driven contact lists with contact center routing and agent desktops to support outbound sales and campaign orchestration. This entry notes that mapping to Nice CXone SmartReach is inferred from the LiveVox adoption and the CXone outbound offering.
Governance and rollout emphasized campaign centric provisioning and faster time to launch for seasonal programs. The documented LiveVox deployment achieved approximately 50 percent faster campaign deployment and approximately 11 percent year over year sales growth for the seasonal energy program, outcomes included here as reported for the LiveVox implementation.
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Complete Recovery | Banking and Financial Services | 1075 | $269M | United States | Nice Systems | Nice CXone SmartReach | Customer Engagement | 2025 | n/a |
In 2025, Complete Recovery implemented Nice CXone SmartReach to centralize omnichannel outbound engagement and compliance. Complete Recovery positioned Nice CXone SmartReach as its Customer Engagement platform for collections and BPO operations across North America.
The implementation emphasized outbound campaign orchestration, automated dialing and contact list management, compliance controls and operational reporting. Deployments were executed in sub-week timelines, enabling campaign launch cycles under 48 hours and accelerating time to live for targeted outreach.
Operational coverage focused on North America and core collections business functions, with the platform used to manage omnichannel outbound workflows and contact rate optimization. The deployment delivered measurable operational gains, including moving Complete Recovery from last to first among seven vendors within approximately 90 days and improving contact rates and campaign responsiveness.
Governance was oriented around a compliance first approach and rapid rollout cadence, which standardized campaign launch processes and centralized outbound controls. Nice CXone SmartReach was configured to scale campaign operations and support faster campaign launches while preserving compliance oversight across collections teams.
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iQor, Inc. | Professional Services | 45000 | $2.0B | United States | Nice Systems | Nice CXone SmartReach | Customer Engagement | 2024 | n/a |
In 2024, iQor, Inc. deployed Nice CXone SmartReach to modernize outbound engagement and analytics. Nice CXone SmartReach is implemented as a Customer Engagement solution and was applied by iQor CXBPO to support outbound sales and analytics across its global delivery footprint.
The implementation emphasized outbound engagement modules and embedded analytics, including campaign orchestration, dialer optimization, and agent guidance capabilities consistent with Customer Engagement platforms. Configuration work focused on contact sequencing, abandonment control, real time reporting, and operational dashboards to support sales workflows and performance monitoring.
Operational coverage included iQor CXBPO teams across global delivery, aligning agent desktops, outbound queue management, and centralized campaign governance. The rollout was presented by iQor at NiCE Interactions 2025, indicating an enterprise scale deployment and coordinated operational adoption across sites.
iQor reported quantifiable outcomes from the Nice CXone SmartReach deployment, including reduced system downtime by approximately 40 percent, lowered abandonment rates by more than 30 percent, increased agent productivity by around 15 percent, and realization of multi million dollar savings. The Nice CXone SmartReach implementation combined outbound engagement and analytics to strengthen operational resilience and agent performance in iQor CXBPO.
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Banking and Financial Services | 600 | $144M | United States | Nice Systems | Nice CXone SmartReach | Customer Engagement | 2024 | n/a |
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Buyer Intent: Companies Evaluating Nice CXone SmartReach
- United Air-Temp, a United States based Construction and Real Estate organization with 250 Employees
- Dst Systems, a United States based Professional Services company with 15700 Employees
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