List of NICE Fizzback Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Fizzback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Fizzback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Fizzback for Customer Experience include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Currys, a United Kingdom based Retail organisation with 24000 employees and revenues of $11.25 billion, NewDay, a United Kingdom based Banking and Financial Services organisation with 1200 employees and revenues of $350.0 million, Lowell Financial, a United Kingdom based Banking and Financial Services organisation with 737 employees and revenues of $143.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE Fizzback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Fizzback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Currys | Retail | 24000 | $11.3B | United Kingdom | Nice Systems | NICE Fizzback | Customer Experience | 2015 | n/a |
In 2015, Currys implemented NICE Fizzback to unify omni-channel voice of the customer measurement as part of its Customer Experience agenda across contact centre, retail, online and digital channels. The deployment of NICE Fizzback supported customer feedback capture and structured insight reporting to inform contact centre strategy and retail experience improvements.
NICE Fizzback was configured to support a voice of the customer program that consolidated NPS tracking, post interaction surveys, and quality measurement into a single reporting toolkit. Functional capabilities emphasized feedback capture across channels, customer journey mapping to identify negative touchpoints, and reporting and analytics to track operational KPIs such as resolved first time and customer knowledge and expertise.
The implementation operated alongside multiple third party suppliers and outsourced partners, with documented interactions involving Verint, Capita and E-digital research, and coordination with offshore partners in South Africa and India. Operational coverage included contact centres, retail operations, telesales and online teams, enabling cross functional insight sharing between frontline staff and operational departments.
Governance for NICE Fizzback centered on supplier relationship management, quality programme rollout with new quality targets and matrices, and a continuous improvement cadence driven by workshops, roadshows and training days. Business cases and stakeholder roadmapping were used to align the Currys NICE Fizzback Customer Experience implementation with contact centre strategy and to embed customer experience metrics into operational decision making.
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Lowell Financial | Banking and Financial Services | 737 | $143M | United Kingdom | Nice Systems | NICE Fizzback | Customer Experience | 2014 | n/a |
In 2014 Lowell Financial implemented NICE Fizzback as a Customer Experience platform, with the implementation led by the Head of Client Management as part of a broader Customer Experience programme. The deployment was positioned to capture the customer voice across collection and client management workflows and to surface feedback into operational decision making.
NICE Fizzback implementation focused on real time feedback capture and survey orchestration, feedback analytics, and closed loop complaint capture consistent with Customer Experience functional workflows. Configuration work aligned feedback categories and routing rules to collections and client servicing teams, enabling structured capture of both positive and negative customer commentary for subsequent operational review.
The implementation was integrated with existing reporting and case management processes, with feedback exports feeding the Qlikview dashboard environment to deliver transparent MI dashboards, and links established between feedback records and the company Complaints Management system. Operational scope included client management, collections and recoveries workflows, and the acquisition team activities related to embedding recoveries and migrating client accounts, contracts and systems.
Governance was formalized through Executive sponsorship and program level oversight, with steering representation on Risk and Compliance and FAIR and TCF committees, and project sponsorship for big data and complaints system initiatives. The NICE Fizzback deployment is described as a core element of Lowell Financials Customer Experience Programme and was used alongside a new Complaints Management system and Qlikview dashboards to provide immediate access to performance, collection and profitability metrics.
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NewDay | Banking and Financial Services | 1200 | $350M | United Kingdom | Nice Systems | NICE Fizzback | Customer Experience | 2018 | n/a |
In 2018 NewDay implemented NICE Fizzback to support Customer Experience functions across its customer-facing operations. The NICE Fizzback deployment was positioned as the primary feedback and survey platform for customer service teams, with configuration focused on feedback capture, survey management, reporting and dashboard analytics.
Configuration work included role and departmental profile based access control for NICE Fizzback, formal access request and approval workflows, and documented procedures for starters, movers and leavers. Access management procedures explicitly covered privileged and generic account handling, dormancy and periodic access reviews, and an exceptions register to record ad hoc access requests.
Access provisioning and authentication for NICE Fizzback was integrated with Windows AD user account setup and group based access control, and administration leveraged AD Manager Plus plus automation using VBScripts, VBA and Powershell to streamline routine tasks. Routine account handling and service desk operations were transitioned to an offshore Service Desk under documented transition plans, while the access management team maintained audit readiness as the subject matter experts for internal and external reviews.
Governance tied NICE Fizzback access to HR driven onboarding and sourcing controls for third party suppliers, ensuring third party access adhered to the same request and approval procedures as internal employees. The implementation emphasized documented access compliance processes and audit support to align NICE Fizzback operations with applicable regulatory requirements such as FCA and PCI/DSS.
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Retail | 340000 | $93.2B | United Kingdom | Nice Systems | NICE Fizzback | Customer Experience | 2018 | n/a |
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