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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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List of NICE inContact Chat Customers

NiCE
Location
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Website
https://www.nice.com/
Phone
972 9 775 3151
Artw industry
Professional Services
Employee
8726
Revenue
$2.7B

Since 2010, our global team of researchers has been studying NICE inContact Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased NICE inContact Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using NICE inContact Chat for Chatbots and Conversational AI include: A2Dominion Group, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $556.0 million, Frontpoint, a United States based Professional Services organisation with 200 employees and revenues of $69.0 million and many others.

Contact us if you need a completed and verified list of companies using NICE inContact Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The NICE inContact Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
A2Dominion Group Non Profit 1000 $556M United Kingdom Nice Systems NICE inContact Chat Chatbots and Conversational AI 2019 n/a
In 2019 A2Dominion Group deployed NICE inContact Chat within the Chatbots and Conversational AI category as a site-hosted web chat client on its public website. NICE inContact Chat is implemented via the vendor-hosted chat client URL and functions as the primary conversational entry point for online resident interactions. The implementation centers on the NICE inContact Chat web chat client and standard Chatbots and Conversational AI capabilities, including scripted conversational flows, automated response handling, and web-to-agent escalation for live support. Configuration included chat widget placement on the website, session routing to contact center agents, and conversational workflow design for common resident inquiries. The deployment emphasizes web-based conversational routing and agent handoff functionality provided by the NICE inContact Chat application. Operational scope is resident-facing customer service and contact center workflows, establishing the relationship A2Dominion Group NICE inContact Chat Chatbots and Conversational AI for customer service and resident support. Management and governance are oriented to centralized administration through the vendor console, with conversational content and routing rules maintained by digital channels and contact center teams. The implementation is web-first and administered through the NICE inContact Chat client URL specified by the vendor.
Frontpoint Professional Services 200 $69M United States Nice Systems NICE inContact Chat Chatbots and Conversational AI 2022 n/a
In 2022 Frontpoint deployed NICE inContact Chat on its corporate website to provide web based conversational assistance to visitors. NICE inContact Chat, categorized as Chatbots and Conversational AI, was implemented to support customer service inquiries and inbound lead capture on the Frontpoint public site. The deployment centers on a customer facing web chat widget and conversational flows, leveraging intent detection, prebuilt response libraries, and scripted escalation paths to route conversations to live agents when needed. Configuration work focused on dialogue authoring, session management, and agent takeover controls, with NICE inContact Chat handling real time chat sessions and automated triage according to configured business rules. Operational ownership sits with Customer Support and Sales teams in the United States, with centralized administration for conversation scripts, access controls, and monitoring. Governance practices emphasize conversation workflow versioning, agent handoff procedures, and privacy compliance aligned to the company privacy policy, with ongoing tuning of conversational content and escalation flows by operations and contact center administrators.
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Buyer Intent: Companies Evaluating NICE inContact Chat

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FAQ - APPS RUN THE WORLD NICE inContact Chat Coverage

NICE inContact Chat is a Chatbots and Conversational AI solution from Nice Systems.

Companies worldwide use NICE inContact Chat, from small firms to large enterprises across 21+ industries.

Organizations such as A2Dominion Group and Frontpoint are recorded users of NICE inContact Chat for Chatbots and Conversational AI.

Companies using NICE inContact Chat are most concentrated in Non Profit and Professional Services, with adoption spanning over 21 industries.

Companies using NICE inContact Chat are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE inContact Chat across Americas, EMEA, and APAC.

Companies using NICE inContact Chat range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.

Customers of NICE inContact Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified NICE inContact Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.