List of NICE Satmetrix Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Satmetrix customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Satmetrix for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Satmetrix for Customer Experience include: Bristol Myers Squibb, a United States based Life Sciences organisation with 34100 employees and revenues of $48.30 billion, Travelers, a United States based Insurance organisation with 34000 employees and revenues of $46.43 billion, Bristol-Myers Squibb United States, a United States based Life Sciences organisation with 32000 employees and revenues of $46.30 billion, Delivery Hero, a Germany based Retail organisation with 44612 employees and revenues of $10.94 billion, Cintas, a United States based Retail organisation with 46500 employees and revenues of $9.60 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Satmetrix, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Satmetrix customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aclara Software | Retail | 50 | $5M | United States | Nice Systems | NICE Satmetrix | Customer Experience | 2023 | n/a |
In 2023, Aclara Software deployed NICE Satmetrix on its website to capture customer feedback and measure experience metrics. The NICE Satmetrix implementation is positioned as a Customer Experience solution that instruments web interactions for survey delivery and response capture, enabling online Net Promoter Score collection and experience feedback tied to specific digital touchpoints.
The deployment focuses on front-end survey orchestration, response collection, and analytic reporting capabilities native to NICE Satmetrix, with instrumentation embedded in customer-facing pages and key journey points. Operational ownership sits with customer-facing teams including marketing and customer success, who use the NICE Satmetrix dashboards for segmentation, trend analysis, and to inform service and product conversations, while web consent and data capture are handled as part of the site integration.
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Aclara Software, a Hubbell Company | Professional Services | 1700 | $665M | United States | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
In 2018, Aclara Software implemented NICE Satmetrix in the Customer Experience category, deploying NICE Satmetrix on its corporate website to capture customer feedback directly from digital touchpoints. The implementation positions NICE Satmetrix as the web-facing feedback and experience measurement tool for Aclara Software, surfacing customer responses into centralized dashboards and experience metrics stores.
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Addiko Bank | Banking and Financial Services | 2475 | $248M | Austria | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
In 2018, Addiko Bank deployed NICE Satmetrix on its public website. The implementation positioned NICE Satmetrix as Addiko Bank's Customer Experience application for website feedback capture and Net Promoter Score measurement.
Configuration emphasized online survey instrumentation, survey lifecycle management, NPS calculation, and dashboard reporting. The NICE Satmetrix deployment supported feedback capture at digital touchpoints, automated response workflows for routed follow up, and consolidated analytics for CX reporting.
Operational coverage remained focused on the website and digital channels, impacting business functions including customer experience management, digital channels, and customer service. Governance and operating procedures were aligned with Addiko Bank's CX and digital teams to manage survey cadence, data access controls, and reporting workflows.
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Aggreko USA | Professional Services | 1000 | $15M | United States | Nice Systems | NICE Satmetrix | Customer Experience | 2009 | n/a |
In 2009, Aggreko USA implemented NICE Satmetrix as its enterprise Customer Experience platform. The deployment leveraged Satmetrix CEM Customer to institutionalize systematic feedback collection and Net Promoter score measurement across customer touchpoints, aligning technology with methodology and consulting support.
The implementation configured core Customer Experience capabilities including survey management, NPS scoring and reporting, analytics dashboards, and closed-loop follow-up workflows. NICE Satmetrix was used to standardize feedback capture and route escalations into operational processes, providing structured visibility into customer sentiment and service quality.
Operational coverage centered on customer-facing operations within Aggreko USA, with the platform supporting sales, service, and account management workflows. Governance changes emphasized formalized feedback review cycles, defined response SLAs, and a methodology-driven approach to closing the customer feedback loop, reflecting the combined technology and consulting intent of the program.
The program is described as helping Aggreko strengthen and grow its market lead position by managing customer experience through a combination of technology, methodology and consulting, with NICE Satmetrix operating as the central Customer Experience system for ongoing measurement and continuous improvement.
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Alert Logic | Professional Services | 500 | $100M | United States | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
In 2018 Alert Logic implemented NICE Satmetrix on its public website to capture web-based customer feedback and Net Promoter Score inputs. The deployment of NICE Satmetrix is part of Alert Logic's Customer Experience tooling, centralizing onsite survey delivery and feedback capture for digital customer interactions.
The NICE Satmetrix implementation centers on site-embedded survey flows, NPS and transactional feedback modules, and built-in reporting and dashboarding capabilities provided by the NICE Satmetrix application. Operational coverage is focused on customer-facing digital channels and the business functions engaged include customer success, product management, and marketing, each consuming survey outputs for experience measurement and response orchestration. Governance workstreams addressed survey cadence, response routing, and administration workflows to ensure feedback collected via NICE Satmetrix is operationalized by the relevant teams.
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Professional Services | 207 | $39M | United States | Nice Systems | NICE Satmetrix | Customer Experience | 2020 | n/a |
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Healthcare | 15070 | $2.7B | Italy | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
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Retail | 200 | $24M | Belgium | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
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Healthcare | 1200 | $297M | France | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
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Manufacturing | 300 | $50M | Germany | Nice Systems | NICE Satmetrix | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating NICE Satmetrix
- Docstudio, a Romania based Professional Services organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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