List of NICE True to Interval (TTI) Analytics Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
8726
$2.7B
Since 2010, our global team of researchers has been studying NICE True to Interval (TTI) Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE True to Interval (TTI) Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE True to Interval (TTI) Analytics for Analytics and BI include: ABN AMRO, a Netherlands based Banking and Financial Services organisation with 22267 employees and revenues of $10.44 billion, Nederlandse Spoorwegen, a Netherlands based Transportation organisation with 19040 employees and revenues of $3.60 billion, Newcastle Strategic Solutions United Kingdom, a United Kingdom based Banking and Financial Services organisation with 283 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE True to Interval (TTI) Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Nice Systems | NICE True to Interval (TTI) Analytics | Analytics and BI | 2023 | Infosys |
In 2023, ABN AMRO deployed NICE True to Interval (TTI) Analytics as part of a broader NICE CXone adoption initiative. The bank migrated around 6,000 users to NICE CXone including CXone Workforce Management across its Netherlands contact centers, with Infosys serving as the systems integrator for the rollout. This deployment used NICE True to Interval (TTI) Analytics to provide interval-level visibility inside the NICE WFM environment, and the project is positioned in the Analytics and BI category for contact center operations.
The implementation of NICE True to Interval (TTI) Analytics focused on interval-based adherence monitoring and intraday reconciliation workflows typical of workforce management analytics. Configuration work included interval granularity settings, dashboard provisioning for intraday supervisors, and rule-based exception handling to surface schedule adherence deviations. The TTI capability was integrated into standard WFM operational processes to support forecast versus actual comparisons and intraday decisioning.
Integrations centered on the NICE CXone platform and the CXone Workforce Management module, consolidating omnichannel telemetry into interval analytics for unified reporting across voice and digital channels. Operational coverage emphasized contact center and customer service functions across ABN AMRO Netherlands sites, aligning scheduling, adherence, and supervisor orchestration with TTI outputs. Infosys executed the integration, data ingestion, and user migration activities as part of the CXone and WFM rollout.
Governance changes introduced centralized workforce analytics ownership within contact center operations, new intraday governance processes, and supervisor workflows driven by interval alerts and dashboards. The program was intended to simplify infrastructure and improve omnichannel customer experience, outcomes highlighted by ABN AMRO in its public announcement.
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Nederlandse Spoorwegen | Transportation | 19040 | $3.6B | Netherlands | Nice Systems | NICE True to Interval (TTI) Analytics | Analytics and BI | 2023 | BrightContact |
In 2023, Nederlandse Spoorwegen implemented NICE True to Interval (TTI) Analytics to instrument contact centre performance and omnichannel customer service. NICE True to Interval (TTI) Analytics, categorized as Analytics and BI, was deployed to provide interval based measurement and support blended synchronous and asynchronous workloads across customer engagement functions.
The implementation emphasized interval analytics and workforce analytics linkage, delivering time series aggregation, historical and real time reporting, and agent performance views to inform staffing and routing. Configuration centered on correlating voice and digital channel activity with interval metrics to enable blended workload management and operational visibility typical of Analytics and BI deployments.
NICE True to Interval (TTI) Analytics was integrated with NICE CXone and NICE Workforce Management to create an operational data pipeline between interaction records and staffing systems. The scope covered Nederlandse Spoorwegen's contact centre and omnichannel customer service teams in the Netherlands, enabling approximately 90% of agents to handle both voice and digital channels and supporting blended agent workloads.
The deployment was implemented with partner BrightContact, with partner selection starting in early 2023 and the program publicly announced in 2024. Governance aligned analytics outputs into workforce management processes and contact centre workflows, updating reporting and scheduling governance to support blended service operations and contributing to reported improvements in agent and customer satisfaction.
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Newcastle Strategic Solutions United Kingdom | Banking and Financial Services | 283 | $75M | United Kingdom | Nice Systems | NICE True to Interval (TTI) Analytics | Analytics and BI | 2022 | n/a |
In 2022 Newcastle Strategic Solutions implemented NICE True to Interval (TTI) Analytics to strengthen interval-accurate workforce planning for its UK contact centre. The selection in 2022, with a live estimate in 2023, was part of a broader initiative to modernize forecasting and scheduling for a contact centre handling approximately 100,000 calls monthly.
The NICE True to Interval (TTI) Analytics deployment focused on interval-level forecasting and schedule optimization capabilities aligned with the Analytics and BI category, delivering time-interval based demand models and planning outputs for workforce managers. Configuration emphasized short-interval forecast granularity and alignment of forecast outputs to rostering and intraday scheduling processes. Reporting and analytics capabilities were configured to surface interval forecasts to contact centre planners and supervisors.
Operational integration tied NICE True to Interval (TTI) Analytics to NICE CXone Mpower and NiCE IEX Workforce Management to feed interaction volume data and schedule information, enabling coordinated forecasting to scheduling workflows. The integration scope covered contact centre operations and workforce management functions across Newcastle Strategic Solutions United Kingdom, with data flows focused on interaction volumes, interval forecasts, and shift schedules. These integrations supported end-to-end operational planning from demand forecasting through schedule creation.
Governance and rollout were staged, with selection finalized in 2022 and operational readiness assessed toward a 2023 go-live, aligning workforce planning processes to interval-driven schedules. The NiCE case study reports approximately 10 percent efficiency improvement after deploying NICE True to Interval (TTI) Analytics alongside CXone Mpower and IEX Workforce Management, reflecting reported operational gains in forecasting and scheduling.
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Buyer Intent: Companies Evaluating NICE True to Interval (TTI) Analytics
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FAQ - APPS RUN THE WORLD NICE True to Interval (TTI) Analytics Coverage
NICE True to Interval (TTI) Analytics is a Analytics and BI solution from Nice Systems.
Companies worldwide use NICE True to Interval (TTI) Analytics, from small firms to large enterprises across 21+ industries.
Organizations such as ABN AMRO, Nederlandse Spoorwegen and Newcastle Strategic Solutions United Kingdom are recorded users of
NICE True to Interval (TTI) Analytics for Analytics and BI.
Companies using NICE True to Interval (TTI) Analytics are most concentrated in Banking and Financial Services and Transportation, with adoption spanning over 21 industries.
Companies using NICE True to Interval (TTI) Analytics are most concentrated in Netherlands and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE True to Interval (TTI) Analytics across Americas, EMEA, and APAC.
Companies using NICE True to Interval (TTI) Analytics range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.
Customers of NICE True to Interval (TTI) Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE True to Interval (TTI) Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.