List of Noetica Synthesys Customers
Robertsbridge, TN32 5BB,
United Kingdom
Since 2010, our global team of researchers has been studying Noetica Synthesys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Noetica Synthesys for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Noetica Synthesys for Call Center include: Ageas, a Belgium based Insurance organisation with 50000 employees and revenues of $21.50 billion, Allianz UK, a United Kingdom based Insurance organisation with 4200 employees and revenues of $3.66 billion, Freeway UK Insurance Services, a United Kingdom based Insurance organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Noetica Synthesys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Noetica Synthesys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas | Insurance | 50000 | $21.5B | Belgium | Noetica | Noetica Synthesys | Call Center | 2010 | n/a |
In 2010 Ageas implemented Noetica Synthesys to support its Call Center operation at Stoke-on-Trent, provisioning 400 agents to manage multi-channel transactions, support and contact management services for corporate clients. On its mainframe system Ageas typically receives 22,000 inbound calls per week from policyholders and the contact centre also makes approximately 12,000 outbound calls per week for sales and renewals.
Noetica Synthesys was deployed to provide predictive dialling and call blending, automatically presenting agents not handling inbound calls with outbound calls and analysing agent telephone activity to optimise call allocation. The implementation delivered a Windows based workflow script for every agent, using intelligent branching to guide the interaction and ensure consistent data capture from start to finish.
Synthesys was integrated with Ageas's customer database to surface customer history including date, nature of the enquiry and resolution, placing those records at agents' fingertips to support claims handling and renewal sales. The solution also incorporated call recycling, a feature added in April 2004, to reattempt failed or unanswered calls and prevent loss of prospects or customers.
Operational scope focused on the Stoke-on-Trent call centre supporting inbound claims, policy renewals and outbound sales campaigns, aligning agent workflows to synchronise peaks and troughs in inbound demand and outbound activity. Governance and process changes included standardised interaction scripts, automated call allocation and blended queue management to reduce agent idle time and ensure consistent handling across corporate client engagements.
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Allianz UK | Insurance | 4200 | $3.7B | United Kingdom | Noetica | Noetica Synthesys | Call Center | 2017 | n/a |
In 2017 Allianz UK implemented Noetica Synthesys to support Call Center operations for its Petplan inbound and outbound contact handling. The deployment placed Noetica Synthesys at the center of campaign management and dialler orchestration, with the application used to manage both UK and international inbound and outbound calling workflows.
Noetica Synthesys was configured to support campaign creation and supervision, strategic dialing pattern planning and responsive real time calling strategies. The implementation included UAT and structured test plans, defect raising and tracking workflows, propensity monitoring, and MI report builds using advanced SQL and Excel to inform campaign adjustments.
The Noetica Synthesys deployment operated alongside Teleopti WFM tools and an Altitude dialler estate, and it fed reporting into Cisco and Verint reporting tools as part of the contact centre instrumentation. Operational coverage included daily real time resource movement to maximise agent productivity and monthly audits tied to outbound and Ofcom code compliance.
Governance for the Noetica Synthesys implementation emphasized regulatory enforcement and cross stakeholder collaboration, with responsibilities for compliance audits, capacity planning, and incident level IT support. Ongoing operational processes included regular functional and non functional testing, CSAT analysis, and structured reporting and escalation for defects and business requirements.
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Freeway UK Insurance Services | Insurance | 200 | $20M | United Kingdom | Noetica | Noetica Synthesys | Call Center | 2014 | n/a |
In 2014, Freeway UK Insurance Services implemented Noetica Synthesys, a Call Center application. The initiative stemmed from a produced business case to replace end of life Avaya telephony, and targeted the insurer's contact centre and customer service operations in the United Kingdom.
Noetica Synthesys was deployed as a blended inbound and outbound call centre solution, delivering a fully screen driven agent experience that centralized agent workflows and interface interactions. The implementation emphasized screen driven routing, call blending and scripted agent guidance to enforce consistent handling and compliance controls across customer interactions.
The program replaced the incumbent Avaya telephony stack with the Noetica Synthesys platform to consolidate telephony and desktop workflows, aligning operational processes for agents and supervisors. Governance centered on the business case justification and embedding the screen driven agent experience to standardize compliance and operational procedures across the contact centre.
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Buyer Intent: Companies Evaluating Noetica Synthesys
- Mediatel, a United Kingdom based Professional Services organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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