List of Novocall Call Tracking Customers
Singapore, x,
Singapore
Since 2010, our global team of researchers has been studying Novocall Call Tracking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Novocall Call Tracking for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Novocall Call Tracking for Call Tracking and Recording include: White Jacobs & Associates, a United States based Banking and Financial Services organisation with 95 employees and revenues of $29.0 million, Exabytes Network, a Malaysia based Professional Services organisation with 310 employees and revenues of $28.0 million, EU MICE PTE, a Singapore based Leisure and Hospitality organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Novocall Call Tracking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Novocall Call Tracking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EU MICE PTE | Leisure and Hospitality | 10 | $2M | Singapore | Novocall | Novocall Call Tracking | Call Tracking and Recording | 2021 | n/a |
In 2021, EU MICE PTE implemented Novocall Call Tracking within its Singapore travel sales operations. The deployment used Novocall Call Tracking in the Call Tracking and Recording category to add a click-to-call widget and scheduling features on the corporate website, designed to shorten the customer journey for prospective travellers. This travel industry CRM and sales deployment targeted website-to-call conversions and reducing missed or after-hours inquiries for booking teams.
Implemented capabilities emphasized click-to-call interaction, web-to-call attribution and appointment scheduling, enabling booking teams to receive and log inbound requests directly from site touchpoints. Operational coverage included Singapore-facing customer touchpoints and the sales and booking functions responsible for lead follow up and reservation handling. Governance centered on configuring the click-to-call widget, scheduling rules and website-to-call conversion tracking to align with CRM and sales workflows. The deployment delivered 100+ additional inbound calls per month and improved response times and booking-related engagement while reducing missed or after-hours inquiries.
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Exabytes Network | Professional Services | 310 | $28M | Malaysia | Novocall | Novocall Call Tracking | Call Tracking and Recording | 2021 | n/a |
In 2021 Exabytes Network implemented Novocall Call Tracking as a marketing and CRM initiative, deploying functionality consistent with the Call Tracking and Recording category to engage inbound leads and attribute phone conversions to paid advertising. The deployment targeted Exabytes’ Malaysia marketing operations and sales intake, with the explicit goal of improving lead conversion and accelerating sales conversations through phone-first engagement.
The implementation focused on Novocall Call Tracking’s click-to-call widget and call tracking capabilities, configured to capture campaign-level attribution data alongside caller metadata. Configuration work centered on embedding the click-to-call widget across high-intent landing pages and instrumenting tracking parameters so incoming calls could be mapped back to ad campaigns and marketing channels.
Operationally the solution was applied to inbound lead workflows, routing callers into Exabytes’ sales scheduling process and marketing lead streams in Malaysia. The setup linked call events to existing marketing and CRM lead records, enabling sales teams to prioritize and schedule conversations faster while preserving attribution for campaign performance analysis.
Governance and process changes included standardizing call handling to support campaign attribution and establishing call-led lead qualification as part of the sales intake sequence. The implementation produced a reported ~300% increase in inbound calls and enabled faster scheduling of sales conversations, outcomes attributed by Exabytes to the Novocall Call Tracking deployment.
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White Jacobs & Associates | Banking and Financial Services | 95 | $29M | United States | Novocall | Novocall Call Tracking | Call Tracking and Recording | 2020 | n/a |
In 2020, White Jacobs & Associates implemented Novocall Call Tracking in its CRM and sales workflow to automate manual callback processes. The Novocall Call Tracking deployment used a click-to-call callback widget embedded on customer touchpoints, aligning with the Call Tracking and Recording category and targeting inbound lead capture during the COVID-19 period.
The implementation centralized inbound call capture and callback orchestration, instrumenting click-to-call sessions and call tracking to improve lead handling by sales and customer service teams. Governance focused on operationalizing callback routing and CRM linked call logging, with rollout prioritizing web channel conversion points. White Jacobs & Associates reported a roughly 600% increase in captured inbound calls and an approximately 15% uplift in revenue following the Novocall Call Tracking deployment.
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