List of Nuance Gatekeeper Customers
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Since 2010, our global team of researchers has been studying Nuance Gatekeeper customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuance Gatekeeper for Endpoint Detection and Response (EDR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuance Gatekeeper for Endpoint Detection and Response (EDR) include: NatWest Group, a United Kingdom based Insurance organisation with 59400 employees and revenues of $19.98 billion, Telefonica Spain, a Spain based Communications organisation with 25595 employees and revenues of $13.94 billion, ScottishPower, a United Kingdom based Utilities organisation with 932 employees and revenues of $6.19 billion, Kennebunk Savings, a United States based Banking and Financial Services organisation with 350 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuance Gatekeeper, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuance Gatekeeper customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kennebunk Savings | Banking and Financial Services | 350 | $65M | United States | Nuance Communications | Nuance Gatekeeper | Endpoint Detection and Response (EDR) | 2020 | n/a |
In 2020, Kennebunk Savings implemented Nuance Gatekeeper to strengthen fraud defenses while preserving convenient banking experiences for customers. The deployment positioned Nuance Gatekeeper within the bank's Endpoint Detection and Response (EDR) footprint and focused on voice biometric authentication for call center identity verification.
The implementation centered on voice biometrics capabilities of Nuance Gatekeeper, including large scale biometric enrollment, passive real-time authentication using customers natural speech, and automated caller verification workflows. Nearly 18,000 customers enrolled in the bank's voice biometrics service, enabling authentication in seconds and reducing average call handle times.
Operational coverage targeted the contact center and customer service functions, where agents shifted from manual identity challenges to system-driven voice verification. Rollout included an enrollment program for retail customers and adjustments to agent handling procedures to incorporate Nuance Gatekeeper authentication events into call flows, which contributed to improved experiences for both customers and agents.
Kennebunk Savings became the first community bank in New England to implement voice biometrics, embedding Nuance Gatekeeper as a fraud defense and customer authentication layer. Results reported included broad customer enrollment, reduced average call handle times, improved customer and agent experiences, and increases in agent retention.
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NatWest Group | Insurance | 59400 | $20.0B | United Kingdom | Nuance Communications | Nuance Gatekeeper | Endpoint Detection and Response (EDR) | 2021 | n/a |
In 2021, NatWest Group implemented Nuance Gatekeeper as an Endpoint Detection and Response (EDR) capability to detect and disrupt fraud across its customer engagement channels. The deployment prioritized call center voice channels and broader engagement points to protect approximately 19 million banking customers while reducing reliance on passwords and other static identifiers.
Nuance Gatekeeper was configured to use voice biometrics and behavioral analysis to provide real-time authentication, risk scoring, and fraudster detection. The implementation emphasized rapid caller verification through voice biometrics and behavioral profiling to surface organized fraud activity, and it delivered identity and risk signals into front-line fraud operations and authentication workflows.
Operational ownership is aligned with NatWest Group fraud strategy and relationship management, using insights from Nuance Gatekeeper to keep genuine customers protected and to take the fight to criminals targeting accounts, according to the Head of Fraud Strategy. The program centralized biometric-based authentication controls within customer engagement processes and expanded the fraud team’s ability to detect attempts coming into call centers and disrupt organized crime across customer-facing channels.
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ScottishPower | Utilities | 932 | $6.2B | United Kingdom | Nuance Communications | Nuance Gatekeeper | Endpoint Detection and Response (EDR) | 2018 | n/a |
In 2018 ScottishPower deployed Nuance Gatekeeper from Nuance Communications as an Endpoint Detection and Response (EDR) application. The deployment targeted UK IT operations and the security operations function, positioning Nuance Gatekeeper to provide centralized endpoint telemetry and detection capabilities across supported desktops and servers.
Nuance Gatekeeper was configured with standard EDR modules including agent-based telemetry collection, real-time detection and alerting, endpoint containment controls, and forensic data capture for incident investigation. ScottishPower Nuance Gatekeeper Endpoint Detection and Response (EDR) supported operational workflows for incident detection, escalation, and collaboration with the UK IT Service Lead and UK IT Operations Manager.
Operational integration emphasized configuration with the configuration management database, as the UK CMDB Owner and a dedicated CMDB analyst maintained asset mapping and correlation for alert enrichment. The Service Introduction Gatekeeper function for UK projects incorporated Nuance Gatekeeper onboarding into change review and service introduction gating, and the UK Change Manager role represented ScottishPower in the Global Iberdrola Change Review Board during rollout and subsequent change windows.
Governance changes formalized how EDR alerts feed into critical incident management and problem management processes run by the UK teams. The implementation scope covered UK IT operations, service management, and SOC adjacent detection workflows, with configuration and operational ownership retained by the IT Service Lead and UK IT Operations Manager roles.
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Communications | 25595 | $13.9B | Spain | Nuance Communications | Nuance Gatekeeper | Endpoint Detection and Response (EDR) | 2020 | n/a |
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Buyer Intent: Companies Evaluating Nuance Gatekeeper
- QVT Financial, a United States based Banking and Financial Services organization with 50 Employees
- Fidelity, a United States based Banking and Financial Services company with 78000 Employees
- BlackRock, a United States based Banking and Financial Services organization with 19900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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