List of Numr CXM Customers
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Since 2010, our global team of researchers has been studying Numr CXM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Numr CXM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Numr CXM for Customer Experience include: Quikr India Private Limited, a India based Retail organisation with 5000 employees and revenues of $1.60 billion, Toyota Kirloskar Motor, a India based Automotive organisation with 3500 employees and revenues of $270.0 million, IndiaFirst Life Insurance, a India based Insurance organisation with 3100 employees and revenues of $240.0 million and many others.
Contact us if you need a completed and verified list of companies using Numr CXM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Numr CXM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IndiaFirst Life Insurance | Insurance | 3100 | $240M | India | Numr CXM | Numr CXM | Customer Experience | 2021 | n/a |
In 2021, IndiaFirst Life Insurance implemented Numr CXM, deploying Customer Experience capabilities focused on digital journeys, policy issuance, and website self-service across India. Numr CXM partnered with IndiaFirst Life to build a centralized, insights-led CX program that combined customer experience and CRM workflows to address digital channel and servicing gaps.
The implementation emphasized an insights-led architecture, with Numr CXM configured for analytics-driven journey monitoring, CRM case handling for policy issuance exceptions, and orchestration of web self-service flows for retail and HNI customers. Functional modules and capabilities implemented included journey analytics, complaint and case routing tied to customer profiles, and prioritized remediation workflows to surface high-impact digital issues.
Operational coverage spanned digital channels, policy administration, and customer service teams across India, and governance was centralized to enable data-driven decision making between IndiaFirst Life and Numr CXM. Analytics from the program identified website and HNI self-service issues, and the engagement reduced website-related complaints while improving satisfaction and customer retention.
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Quikr India Private Limited | Retail | 5000 | $1.6B | India | Numr CXM | Numr CXM | Customer Experience | 2021 | n/a |
In 2021, Quikr India Private Limited implemented Numr CXM to operate a customized NPS program. Numr CXM, a Customer Experience application, was configured to deploy automated post-transaction surveys, real-time analytics and executive dashboards across Quikr's marketplace and CRM verticals.
The deployment focused on NPS instrumentation and survey automation, with configuration of post-transaction survey triggers, NPS scoring workflows, and dashboarding for both operational teams and senior leadership. Numr CXM was used to capture response context and enrich feedback for analysis, enabling continuous monitoring of customer sentiment across multiple business lines.
Operationally the implementation tied Numr CXM into marketplace and CRM data flows to unify transaction context and customer identifiers, supporting distribution of insights to CX, product and operations teams. The rollout covered multiple verticals within Quikr's India operations, with dashboards and alerting routed to both frontline teams and executive stakeholders to drive prioritized fixes.
Governance changes established a feedback triage process and leadership review cadence based on insights surfaced in Numr CXM, aligning remediation workflows to customer feedback signals. Outcomes reported from the engagement included improved response quality, increased customer retention and enabled leadership to prioritize fixes that strengthened customer lifetime value and CX ROI.
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Toyota Kirloskar Motor | Automotive | 3500 | $270M | India | Numr CXM | Numr CXM | Customer Experience | 2021 | n/a |
In 2021, Toyota Kirloskar Motor implemented Numr CXM as a Customer Experience platform to capture real-time post-transaction feedback and drive CRM improvements across its Indian dealership network. The deployment targeted dealer-level insight and action to close feedback loops and strengthen customer experience governance.
Numr CXM was configured to collect real-time post-transaction feedback, surface dealer-level dashboards for KPI visibility, and support an NPS training program to operationalize responses. Functional capabilities implemented included feedback capture workflows, dashboarding for dealer managers, and NPS-focused training to align dealer staff on response protocols and escalation paths.
Operational coverage centered on Toyota Kirloskar Motor's dealership network, enabling dealer-level action on feedback and integration into customer experience management processes. Governance changes emphasized dealer accountability through dashboard-driven workflows and NPS training to standardize follow-up, and the initiative delivered a reported 23-point NPS uplift and a 300% increase in feedback response rates while supporting improved customer retention.
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