List of Nuxiba Cloud Contact Center Customers
Mexico City, 3020,
Mexico
Since 2010, our global team of researchers has been studying Nuxiba Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuxiba Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuxiba Cloud Contact Center for Call Center include: Errescuer, a Mexico based Communications organisation with 850 employees and revenues of $213.0 million, CAFI, a Mexico based Professional Services organisation with 170 employees and revenues of $32.0 million, Milla, a Mexico based Professional Services organisation with 110 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuxiba Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuxiba Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CAFI | Professional Services | 170 | $32M | Mexico | Nuxiba Technologies | Nuxiba Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, CAFI implemented Nuxiba Cloud Contact Center in Mexico to strengthen collections and outbound contact center operations. The deployment adopted Nuxiba Cloud Contact Center as a Call Center application to centralize outbound dialing, campaign orchestration, and multichannel customer reach for CAFI's collections teams.
The implementation leveraged predictive dialer capabilities and IVR and multichannel features such as WhatsApp, aligned with Nuxiba product positioning, to automate outbound contact flows and prioritize live agent connections. Configuration included campaign management and an agent desktop supporting outbound scripts, call pacing, and real time monitoring consistent with Call Center platform functionality.
Operational scope covered CAFI's collections and outbound contact center operations in Mexico, focusing on agent workflow changes, automated dialing, and multichannel routing to increase contact attempts per campaign. Reporting and operational dashboards were applied to support contact center supervisors and operations management with campaign level visibility.
Governance adjustments emphasized redesigned dialing workflows and campaign governance to shift manual dialing toward automated predictive campaigns and multichannel handling, together with revised agent routing and operational procedures. Vendor materials credit Nuxiba Cloud Contact Center with improved contact rates and operational improvements for Grupo CAFI.
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Errescuer | Communications | 850 | $213M | Mexico | Nuxiba Technologies | Nuxiba Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, Errescuer implemented Nuxiba Cloud Contact Center to transform its telemarketing operations into a multichannel contact center in Mexico. The deployment uses Nuxiba Cloud Contact Center within the Call Center category to centralize voice and messaging channels and to orchestrate agent routing and campaign management.
The implementation incorporated Nuxiba modules for multichannel routing, outbound predictive dialing and automated voice and WhatsApp workflows, aligning with standard Call Center functional workflows for inbound routing, outbound campaigns and messaging automation. The cloud-based architecture supports scalability and improved multichannel handling across Errescuer's telemarketing and contact center operations in Mexico, and Nuxiba cites these improvements as outcomes of the deployment. Governance emphasized operationalizing multichannel routing, campaign orchestration and agent workflows within contact center operations.
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Milla | Professional Services | 110 | $21M | Mexico | Nuxiba Technologies | Nuxiba Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, Milla implemented Nuxiba Cloud Contact Center to support its collections call center operations in Mexico. The deployment used Nuxiba Cloud Contact Center within the Call Center category to centralize outbound collections workflows and agent contact handling for Milla y Asociados' collections services. The vendor listing attributes improved productivity and contact performance to the deployment of the solution.
Nuxiba Cloud Contact Center was configured to leverage Nuxiba's CenterWare suite, with inferred usage of collections-focused predictive dialing, campaign management, and reporting modules to orchestrate campaigns and automate dialer pacing. The implementation emphasized campaign lifecycle control, contact list management, dialer configuration, and consolidated campaign reporting, enabling operational teams and collections managers to coordinate outreach and monitor contact performance. According to the vendor success listing, Milla experienced growth in productivity and contact performance after deploying Nuxiba Cloud Contact Center.
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