List of Nuxiba LUIS Customers
Mexico City, 3020,
Mexico
Since 2010, our global team of researchers has been studying Nuxiba LUIS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuxiba LUIS for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuxiba LUIS for Chatbots and Conversational AI include: Errescuer, a Mexico based Communications organisation with 850 employees and revenues of $213.0 million, CAFI, a Mexico based Professional Services organisation with 170 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuxiba LUIS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuxiba LUIS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CAFI | Professional Services | 170 | $32M | Mexico | Nuxiba Technologies | Nuxiba LUIS | Chatbots and Conversational AI | 2022 | n/a |
In 2022 CAFI implemented Nuxiba LUIS within its contact-center environment to introduce conversational automation across collections and customer contact workflows, using the Chatbots and Conversational AI application category. The deployment targeted CAFI’s Mexico operations and was intended to improve collections contact rates and agent productivity through virtual agent handling and agent assist capabilities.
The implementation centered on Nuxiba LUIS as the virtual agent platform paired with Nuxiba CenterWare for contact-center orchestration, reflecting module-level usage identified in Nuxiba success materials. Configuration work focused on natural language understanding models, intent and entity definitions, conversational flow design, and agent assist scripts to support call deflection, automated outbound contact attempts, and smooth escalation to human agents.
Operational integration connected the Nuxiba LUIS virtual agent to CAFI’s contact-center operations via the CenterWare platform, enabling unified call routing and session handoff between automated sessions and live agents. The scope covered collections teams and contact-center agents across CAFI’s Mexico sites, with the implementation touching inbound and outbound contact handling and collections workflow orchestration.
Governance emphasized conversational content management and escalation policies, with configuration control handed to joint teams in IT and collections operations to maintain compliance for debt collections interactions. The deployment narrative documents the relationship CAFI Nuxiba LUIS Chatbots and Conversational AI collections and contact-center business function, and clarifies that the effort was executed to raise contact and collection effectiveness while improving agent productivity.
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Errescuer | Communications | 850 | $213M | Mexico | Nuxiba Technologies | Nuxiba LUIS | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Errescuer deployed Nuxiba LUIS as part of a Nuxiba contact-center platform to shift from a traditional call center model toward a multichannel contact center operating in Mexico. The deployment positioned Nuxiba LUIS in the Chatbots and Conversational AI category to support contact center operations and customer service functions across the company’s Mexico operations.
Implementation used the Nuxiba LUIS virtual agent and Nuxiba CenterWare contact-center modules to provide conversational automation, intent recognition, and agent handoff orchestration. Configuration emphasized conversational workflow design, intent taxonomy, session management, and routing logic to support automated interactions and supervised escalation to human agents.
The solution was integrated at the contact routing and agent desktop layer to enable blended handling of voice and digital channels and centralized queue management, improving contactation workflows for inbound customer interactions. Operational coverage focused on contact center teams and customer service groups in Mexico, aligning virtual agent sessions with existing agent supervision and workforce schedules.
Governance and process changes introduced roles and controls for conversational model updates, taxonomy governance, and operator procedures for virtual agent escalation and quality review. Errescuer reported improved contactation and operational efficiency following the rollout of Nuxiba LUIS and the contact-center platform.
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