List of Omnize AI Customers
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Since 2010, our global team of researchers has been studying Omnize AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omnize AI for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omnize AI for Generative AI Platforms include: AB InBev, a Belgium based Consumer Packaged Goods organisation with 143885 employees and revenues of $59.77 billion, Rappi, a Colombia based Professional Services organisation with 5200 employees and revenues of $800.0 million, Zenvia, a Brazil based Professional Services organisation with 1085 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using Omnize AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omnize AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AB InBev | Consumer Packaged Goods | 143885 | $59.8B | Belgium | Omnize | Omnize AI | Generative AI Platforms | 2020 | n/a |
AB InBev implemented Omnize AI in 2020, deploying the Omnize AI application from Omnize within the Generative AI Platforms category. The implementation targets conversational AI and automated customer communications use cases aligned with Generative AI Platforms capabilities.
The deployment emphasizes chat and conversational modules, including natural language understanding, intent classification, generative response capabilities, and channel orchestration configured to support customer engagement workflows. Source records indicate AB InBev is listed as a Zenvia customer in Brazil and Latin America, and AB InBev may use Zenvia Chat capabilities derived from Omnize's technology after Zenvia integrated Omnize. This places Omnize AI functionality within Zenvia's CX and omnichannel stack to support customer communications and automation.
Operational scope is concentrated on customer facing functions such as contact center operations, customer service, and marketing engagement across Brazil and Latin America, with platform configuration aligned to omnichannel message routing and automated conversational flows. Governance and rollout are oriented around CX and contact center teams responsible for conversational design, model refinement, and channel routing policies.
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Rappi | Professional Services | 5200 | $800M | Colombia | Omnize | Omnize AI | Generative AI Platforms | 2020 | n/a |
In 2020, Rappi implemented Omnize AI, deploying Omnize AI within the Generative AI Platforms category to support customer engagement and messaging. The deployment is described in the context of Zenvia's incorporation of Omnize technology, and Rappi is named among Zenvia's important customers, situating the implementation within Zenvia's Latin America customer footprint. The implementation focus is customer engagement and messaging use cases rather than internal administrative automation.
Configuration centers on Zenvia Chat and Omnichannel features that include the acquired Omnize functionality, with functional modules aligned to conversational AI capabilities. Implemented capabilities include intent detection and natural language response generation, omnichannel message orchestration across chat channels, templated messaging and automated response flows, and conversational analytics for monitoring engagement. These modules reflect standard Generative AI Platforms functionality and are used to synthesize responses and route conversations within customer engagement workflows.
Operational coverage targets customer support and engagement teams across Latin America, integrating Omnize AI into existing message handling and routing processes within the Zenvia Chat / Omnichannel stack. Governance emphasizes conversational workflow configuration, moderation controls, model update practices, and analytics-driven monitoring to manage messaging behavior and compliance. The implementation narrative points to an architecture pattern where Omnize AI capabilities are embedded into Zenvia Chat and Omnichannel layers to provide centralized conversational orchestration for Rappi's customer-facing channels.
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Zenvia | Professional Services | 1085 | $190M | Brazil | Omnize | Omnize AI | Generative AI Platforms | 2020 | n/a |
In 2020, Zenvia acquired Omnize's customer-service software assets and implemented Omnize AI into its Zenvia Chat and Omni Chat offerings to expand omnichannel and conversational capabilities. Omnize AI is integrated as a Generative AI Platforms component within Zenvia's product portfolio, in a customer ownership transaction executed for the Latin America region. The acquisition was positioned to enable visual flow builders and chat automation for customer experience teams, an outcome Zenvia disclosed as part of the product consolidation.
The implementation embedded Omnize AI capabilities such as visual flow design, chat automation, conversational orchestration, and natural language understanding into Zenvia Chat and Omni Chat. Configuration work focused on exposing visual flow builders to CX agents and administrators, enabling low code flow configuration and runtime orchestration across messaging channels. The Omnize AI implementation operated as a platform module within Zenvia's omnichannel stack, integrating conversational workflows and automation into existing customer engagement interfaces.
Operational scope centered on CX and customer service functions across Zenvia's Latin America market, with the Omnize AI feature set delivered through the Zenvia Chat and Omni Chat product lines. Governance and rollout were managed at the product and operations level, aligning flow authoring and automation controls with CX team workflows and platform release cycles. The explicit outcome of the program was that Zenvia could offer visual flow builders and chat automation to its CX teams and customers via the integrated Omnize AI capability.
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