List of OnBase BPM Customers
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Since 2010, our global team of researchers has been studying OnBase BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OnBase BPM for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OnBase BPM for Process Mining include: NJM Insurance Group, a United States based Insurance organisation with 2500 employees and revenues of $2.10 billion, Great Ormond Street Hospital for Children, a United Kingdom based Healthcare organisation with 3500 employees and revenues of $1.50 billion, Visiting Nurse Service of New York, a United States based Healthcare organisation with 13000 employees and revenues of $1.30 billion, California State University, East Bay, a United States based Education organisation with 1506 employees and revenues of $245.0 million, John Carroll University, a United States based Education organisation with 695 employees and revenues of $223.0 million and many others.
Contact us if you need a completed and verified list of companies using OnBase BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OnBase BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliant Credit Union | Banking and Financial Services | 658 | $180M | United States | Hyland | OnBase BPM | Process Mining | 2019 | n/a |
In 2019, Alliant Credit Union implemented OnBase BPM in a Process Mining initiative to extend its enterprise content services footprint. Alliant originally deployed the OnBase content services platform in late 2011 to begin automatically capturing documents and information, but initial use was limited to scanning, storing and retrieving documents in only a few departments.
The OnBase BPM implementation focused on configurable workflow engines and content capture capabilities to automate time-consuming, paper-based processes. Implementation work emphasized document capture, electronic storage, indexed retrieval, and process orchestration so staff could stop printing and instead access documents electronically from multiple systems.
OnBase BPM was integrated with Alliant's Symitar core processing system to provide instant and secure access to reports and member documentation without leaving core screens. Operational coverage expanded from a handful of departments to enterprise-wide use across operations and member services, aligning content services with account processing and reporting workflows.
Governance and process change centered on electronic-first document handling and workflow-driven approvals, with process owners retooling procedures to leverage OnBase BPM routing and records access. More than 95 percent of the credit union's documentation is now electronic, and integrated OnBase BPM workflows deliver centralized access to member documentation and reports.
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California State University, East Bay | Education | 1506 | $245M | United States | Hyland | OnBase BPM | Process Mining | 2020 | n/a |
In 2020 California State University, East Bay implemented OnBase BPM within a Process Mining context to automate transcript intake and the initial evaluation steps that support admissions and transfer credit processing. The implementation is explicitly tied to OnBase BPM as the core application for process orchestration and case management across admissions workflows.
Configuration focused on capture and automated data extraction, pairing OnBase BPM workflow capabilities with Brainware for Transcripts to deliver OCR and template free document intelligence. Functional capabilities implemented included document classification, rules based field extraction, automated routing to registrar review queues, and workflow triggers to escalate exceptions and queue transfer credit evaluations for manual validation.
Integrations were explicit, OnBase BPM was integrated with Brainware for OCR and template free capture to ingest a wide variety of incoming transcript formats. Operational coverage centered on the admissions office and university registrar processes, streamlining intake work across peak enrollment windows while leveraging the existing Hyland OnBase footprint already in use at the university.
Governance centered on defining intake rules, exception handling procedures, and reviewer escalation workflows to control data quality and review cadence. University registrar Angela Schneider provided a stakeholder endorsement of the decision, citing prior trust in Hyland OnBase and the template free extraction capabilities of Brainware for Transcripts.
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First National Bank of America | Banking and Financial Services | 500 | $100M | United States | Hyland | OnBase BPM | Process Mining | 2019 | n/a |
In 2019 First National Bank of America implemented OnBase BPM to extend its OnBase enterprise information platform and address gaps in loan document tracking. The bank had originally moved to the OnBase enterprise information platform in late 2016 with Keymark after operating with an unsupported and aging DART environment, and the 2019 OnBase BPM deployment focused on delivering process-level visibility across loan origination, purchase and servicing workflows.
OnBase BPM was configured to classify and organize documents into proper document types, support case management and workflow orchestration for loan packages, and prepare records for compliance auditing. The deployment implemented OnBase BPM as a Process Mining solution to provide process discovery and end to end process visibility, aligning Hyland workflow controls with document classification and routing capabilities.
The implementation consolidated document tracking that had relied on DART components into the OnBase platform and integrated with the bank's existing OnBase document repositories and records processes. Operational coverage targeted loan operations, records management and servicing functions, with workflow configurations applied to track documents from booking through servicing and to maintain audit trails for loan packages.
Governance changes formalized document typing, standardized packaging of loan files and introduced workflow controls managed by the records department under records department manager Jon Hinsman. The OnBase BPM deployment addressed the bank's stated need to organize documents into proper types and to track loans as packages through booking and servicing, reducing dependence on unsupported DART components.
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Healthcare | 3500 | $1.5B | United Kingdom | Hyland | OnBase BPM | Process Mining | 2019 | n/a |
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Education | 695 | $223M | United States | Hyland | OnBase BPM | Process Mining | 2020 | n/a |
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Insurance | 500 | $80M | United States | Hyland | OnBase BPM | Process Mining | 2020 | n/a |
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Insurance | 2500 | $2.1B | United States | Hyland | OnBase BPM | Process Mining | 2019 | n/a |
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Government | 400 | $47M | United States | Hyland | OnBase BPM | Process Mining | 2020 | n/a |
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Professional Services | 570 | $125M | Australia | Hyland | OnBase BPM | Process Mining | 2020 | n/a |
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Healthcare | 13000 | $1.3B | United States | Hyland | OnBase BPM | Process Mining | 2016 | n/a |
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Buyer Intent: Companies Evaluating OnBase BPM
- California State University San Marcos, a United States based Education organization with 1000 Employees
- Hitech Digital Solutions, a India based Professional Services company with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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