List of OpenText Explore Customers
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Since 2010, our global team of researchers has been studying OpenText Explore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Explore for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Explore for Customer Experience include: Ausrion, a United States based Professional Services organisation with 23000 employees and revenues of $9.00 billion, University Of Cincinnati, a United States based Education organisation with 15000 employees and revenues of $1.56 billion, HSN, a United States based Retail organisation with 4000 employees and revenues of $844.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Explore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Explore customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ausrion | Professional Services | 23000 | $9.0B | United States | OpenText | OpenText Explore | Customer Experience | 2019 | n/a |
In 2019 Asurion deployed OpenText Explore as part of a Customer Experience initiative, using OpenText Explore together with OpenText Qfiniti to centralize analytics for its global contact center operations. The deployment targeted analysis and operationalization of interaction data across Asurion’s network of 20 main contact centers serving 280 million customers worldwide, and it was delivered under the OpenText vendor stack.
OpenText Explore was configured to provide large scale data analysis and multichannel interaction analytics, while OpenText Qfiniti supported quality management workflows and agent evaluation data that fed into Explore. Functional capabilities implemented included agent effectiveness analysis, customer satisfaction measurement across voice and digital channels, and centralized reporting to surface operational KPIs for customer service leadership.
The implementation integrated Explore’s analytics fabric with Qfiniti’s quality and interaction data streams to create a unified analytics pipeline, enabling contact center workforce and operations teams to consume consolidated insight. Operational scope encompassed customer service and contact center management, with analytics outputs used to inform workforce planning and interaction routing improvements.
Governance and process changes concentrated on standardizing evaluation criteria and embedding analytic insight into contact center workflows, enabling Asurion to streamline customer interactions and maximize value from workforce resources. Outcomes reported include improved contact center efficiency and enhanced customer service through data driven analysis at big data scale, aligned to Asurion’s Customer Experience objectives using OpenText Explore.
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HSN | Retail | 4000 | $844M | United States | OpenText | OpenText Explore | Customer Experience | 2020 | n/a |
In 2020, HSN implemented OpenText Explore alongside OpenText Qfiniti to bolster Customer Experience across its multichannel retail operations. The deployment focused on contact center and customer service functions, providing unified interaction visibility and analytics to support consistent customer interactions across phone, web and digital channels. HSN stated they wanted to have a consistent experience at every touch point, and Qfiniti helped the organization maintain that focus.
OpenText Explore was configured to centralize interaction analytics and reporting while OpenText Qfiniti provided interaction capture and quality management workflows. Operational coverage emphasized customer support teams and contact center governance, with standardized evaluation workflows and centralized reporting to support consistent service quality. The implementation positioned OpenText Explore as the analytic and reporting layer within HSN Customer Experience operations, with Qfiniti supplying capture and QA capabilities to support day to day oversight.
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University Of Cincinnati | Education | 15000 | $1.6B | United States | OpenText | OpenText Explore | Customer Experience | 2018 | n/a |
In 2018, University Of Cincinnati implemented OpenText Explore within its Customer Experience environment, positioning the application to surface voicemail and unified communications artifacts alongside other customer experience records. The deployment was aligned with an existing AVST OpenText CX-E voicemail footprint and intended to centralize searchable voice content in support of university communications services.
The implementation program included engineering, implementation, support, and maintenance of PBX, legacy VoIP and voicemail infrastructures, with explicit configuration and ongoing management of Cisco CUCM, Cisco Unity, Cisco UCCX, Cisco CER, and Cisco Expressways. The program also retained Aastra Intecom PBX and Aastra SPN VoIP expertise to manage the transitional telephony estate, and included hands on configuration of voicemail ingestion and content routing into OpenText Explore and AVST OpenText CX-E.
Integrations and operational workstreams covered the migration of PBX digital and analog phones to Cisco VoIP endpoints and the migration of PRI trunks to SIP trunks to the PSTN, plus decommissioning of legacy PBX infrastructure as part of the voice modernization effort. Operational coverage focused on university voice services and telecom infrastructure, with the telephony stack integrated into voicemail capture and indexing flows that feed OpenText Explore for Customer Experience use cases.
Governance and rollout encompassed engineering ownership for Cisco CUCM, Cisco Unity, and Cisco UCCX infrastructures, plus peer training on Cisco VoIP systems and end user training on Cisco VoIP phones and voicemail. Ongoing support responsibilities included routine maintenance of CUCM, Unity, and UCCX infrastructures, change control for trunking and endpoint migrations, and operational processes to sustain voicemail ingestion and OpenText Explore content availability.
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Buyer Intent: Companies Evaluating OpenText Explore
- RBC Capital Markets, a Canada based Banking and Financial Services organization with 7000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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