List of OpenText Intelligent Capture (ex OpenText Captiva) Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText Intelligent Capture (ex OpenText Captiva) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation include: County of Los Angeles - HR Department, a United States based Government organisation with 112000 employees and revenues of $35.50 billion, Agility, a Kuwait based Transportation organisation with 59000 employees and revenues of $5.00 billion, Capitec Bank, a South Africa based Banking and Financial Services organisation with 16603 employees and revenues of $2.03 billion, NABARD, a India based Banking and Financial Services organisation with 3205 employees and revenues of $600.0 million, ENGIE Italia, a Italy based Utilities organisation with 1500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Intelligent Capture (ex OpenText Captiva), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Intelligent Capture (ex OpenText Captiva) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agility | Transportation | 59000 | $5.0B | Kuwait | OpenText | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | 2020 | n/a |
In 2020, Agility implemented OpenText Intelligent Capture (ex OpenText Captiva) to establish an AP Automation capability for invoices and related financial documents, explicitly supporting accounts payable and capture-to-pay workflows across its logistics operations. The deployment was positioned to accelerate shipment updates and payments while enabling tighter information management for finance and supply chain functions.
The implementation bundled OpenText Intelligent Capture with OpenText Documentum, OpenText Documentum xCP and OpenText InfoArchive, supported by OpenText Professional Services. Configuration emphasized high-volume batch capture, automated classification, OCR extraction and configurable validation rules to convert paper and electronic invoices into indexed, structured records suitable for downstream processing.
Integration work focused on connecting capture streams to enterprise content repositories and archive services, using Documentum and InfoArchive to provide persistent storage and retrieval. Operational coverage targeted finance, billing and customer service teams responsible for global shipment invoicing and payment reconciliation, enabling cross-functional access to current and archived documents.
Governance changes accompanied the technical rollout, centralizing document capture and indexing standards, implementing role based access controls and establishing transaction level auditability through Documentum xCP workflow orchestration. Process changes redefined capture to exceptions handling, routing for approval and archival retention policies to support compliance and operational traceability.
Agility reported explicit outcomes from the implementation, including secured immediate access to current and archived data, elimination of courier expenses and maximized archive efficiency. The program expedited processing and payments, enhanced customer service and competitive positioning, and supported improved environmental sustainability by enabling end to end tracking and reduced physical document movement, a capability highlighted by Agility leadership as improving their ability to reduce carbon emissions.
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Capitec Bank | Banking and Financial Services | 16603 | $2.0B | South Africa | OpenText | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | 2017 | n/a |
In 2017, Capitec Bank implemented OpenText Intelligent Capture (ex OpenText Captiva) to support AP Automation for real-time client onboarding and branch operations across its retail network. The deployment was part of a broader OpenText stack that included Documentum xCP for workflow automation and OpenText xPression for multichannel document generation, aligning the Capitec Bank OpenText Intelligent Capture AP Automation relationship directly with client onboarding and compliance functions.
Implementation work centered on capture, classification and automatic recognition of scanned identity and application documents using OpenText Intelligent Capture, with captured content ingested into the Documentum repository for controlled access. Documentum xCP provided process automation and advanced case management, while xPression generated signed agreements and customer communications, keeping the Documentum platform as the central content store and single point of retrieval for authorized stakeholders.
The solution was integrated to operate across Capitec’s branch footprint and central verification teams, enabling immediate processing of inbound documents, automated returns to branch managers for corrective action and automated statement delivery on request. Capitec used OpenText Optimize managed services for ongoing platform support and worked with local partner Faranani DocTec to manage upgrades and scale, including management of nearly a billion objects in the content environment.
Governance changes included centralized compliance verification workflows within Documentum xCP, dashboard-driven workload management for case teams and role-based access to repository content, shifting branch consultants away from manual data entry toward client-facing activities. Workflows were instrumented to track incoming documents, escalate exceptions, and route corrected files back to branches for resolution.
Explicit outcomes reported by Capitec include elimination of paper delays, real-time automated onboarding, improved client experience and a competitive edge in customer service. Operational capacity increased, with Documentum handling close to 7,000 requests per minute, new clients onboarded immediately at branch visits, and tracked reductions in time and cost per client visit.
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County of Los Angeles - HR Department | Government | 112000 | $35.5B | United States | OpenText | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | 2020 | n/a |
In 2020, County of Los Angeles Department of Human Resources deployed OpenText Intelligent Capture (ex OpenText Captiva) as part of its AP Automation program to address pervasive paper-based records and tighten audit capabilities. The initiative focused on the HR Department, targeting records management, audit verification, and improved data-driven decision making across HR operations.
The implementation configured OpenText Intelligent Capture to support high-volume scanning, automated OCR, structured data extraction, classification and validation workflows. Capture rules, verification checkpoints and metadata indexing were emphasized to create authoritative, searchable records and to feed downstream content services for retention and compliance.
Captured content was integrated with OpenText Documentum and OpenText Documentum xCP for enterprise content management, and OpenText Brava! was used for document viewing and redaction workflows. These integrations established a content lifecycle from ingestion through retention scheduling and created auditable trails required by HR processes.
Governance changes standardized electronic intake, audit logging and retention workflows within the Department of Human Resources, replacing manual paper procedures with instrumented electronic processes. The deployment produced timely, verified audits and records management capabilities, and achieved estimated cost savings of nearly $2.9 million per year plus close to $500,000 in storage savings, enabling more strategic decision making based on data.
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ENGIE Italia | Utilities | 1500 | $300M | Italy | OpenText | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | 2015 | n/a |
In 2015, ENGIE Italia deployed OpenText Intelligent Capture (ex OpenText Captiva) to automate mailroom document processing, targeting AP Automation use cases for dematerialization of customer correspondence. The initiative addressed monthly volumes of almost 500,000 pages of documentation, including energy contracts, claims, and payment instructions, and focused on accelerating document delivery to customer service teams across Italy.
The implementation configured OpenText Intelligent Capture to classify, extract, and route inbound paper and fax documents using machine learning enabled capture and straight through processing workflows. OpenText Documentum was used for long term archiving, and the configuration emphasized out of the box capture capabilities for complex contract data such as supply identification codes and legally relevant metadata.
ENGIE Italia integrated OpenText Intelligent Capture with its Salesforce CRM through APIs to import and expose captured documents to customer support agents, and retained a third party mailroom service provider to physically route mail into the automated intake. ENGIE Italia worked with PIC SERVIZI PER L’INFORMATICA to map workflows, validate classification rules, and train a 20 person mailroom team on the new capture and exception handling interfaces.
Governance changes centered on a centralized capture repository and new dematerialization processes, shifting document management ownership into the automated capture pipeline and reducing manual touch points. The deployment delivered explicit outcomes reported by the company, including reducing document management time by 35 percent with an expected future improvement to 50 percent, accelerating document delivery from up to three days to as little as 30 minutes, and achieving an approximately 95 percent straight through processing rate while lowering mailroom operational costs. The team is evaluating further integration with OpenText Extended ECM for Salesforce to streamline native content management integration.
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NABARD | Banking and Financial Services | 3205 | $600M | India | OpenText | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | 2018 | n/a |
In 2018, NABARD deployed OpenText Intelligent Capture (ex OpenText Captiva) as part of a digitization program to accelerate processing of funding applications across its network of 400 district offices, 31 regional offices and its head office in Mumbai, positioning the implementation within the AP Automation category. The deployment addressed high-volume case intake and multi-stage review workflows that previously relied on paper, and was scoped to support departmental case management across 28 head office departments, regional offices and training establishments.
The solution architecture paired OpenText Intelligent Capture with OpenText Documentum to provide intelligent document processing, optical character recognition and enterprise content management. OpenText Intelligent Capture was configured for bilingual OCR and search in Hindi and English, digital stamping of templates in Hindi to support Rajbhasha Vibhag requirements, and extraction of structured data to feed document-centric workflows and approval queues. Mobile-enabled access and a roadmap for a specialized mobile application were included to support remote processing and field access.
NABARD engaged Sedin Technologies for consulting and implementation services, and replicated production data to a disaster recovery site as part of the resilience strategy. The platform was later upgraded and migrated to a resilient virtualized environment to improve availability, and the implementation timeline was accelerated during the COVID-19 pandemic enabling a go-live roughly one month ahead of schedule.
Governance and process changes included appointing digital champions in each department to accelerate user adoption, targeted training to shift from paper handling to digital workflows, and standardizing review and approval processes across departments to reduce document handoffs and tracking risk. The rollout emphasized operational controls for document capture, metadata extraction, and centralized case tracking within the OpenText Documentum repository.
Since rollout NABARD processed more than 120,000 digital cases, scanned two million pages with plans for further scanning, and reported saving approximately 2.4 million pages of paper which reduced CO2 emissions by nearly 10 tons. The combined OpenText Intelligent Capture and Documentum implementation enabled remote work, reduced approval cycle friction, and materially improved the bank s ability to manage funding cases for rural and agricultural development.
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Buyer Intent: Companies Evaluating OpenText Intelligent Capture (ex OpenText Captiva)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText Intelligent Capture (ex OpenText Captiva). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation include:
- Endorphina Czech Republic, a Czech Republic based Leisure and Hospitality organization with 150 Employees
- GC-GRUPPE, a Germany based Distribution company with 30000 Employees
- Precision Castparts, a United States based Aerospace and Defense organization with 20000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Endorphina Czech Republic | Leisure and Hospitality | 150 | $20M | Czech Republic | 2026-03-10 |
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GC-GRUPPE | Distribution | 30000 | $7.5B | Germany | 2025-05-14 |
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Precision Castparts | Aerospace and Defense | 20000 | $5.0B | United States | 2025-03-20 |
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Professional Services | 10 | $1M | United States | 2024-11-04 |
FAQ - APPS RUN THE WORLD OpenText Intelligent Capture (ex OpenText Captiva) Coverage
OpenText Intelligent Capture (ex OpenText Captiva) is a AP Automation solution from OpenText.
Companies worldwide use OpenText Intelligent Capture (ex OpenText Captiva), from small firms to large enterprises across 21+ industries.
Organizations such as County of Los Angeles - HR Department, Agility, Capitec Bank, NABARD and ENGIE Italia are recorded users of
OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation.
Companies using OpenText Intelligent Capture (ex OpenText Captiva) are most concentrated in Government, Transportation and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using OpenText Intelligent Capture (ex OpenText Captiva) are most concentrated in United States, Kuwait and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText Intelligent Capture (ex OpenText Captiva) across Americas, EMEA, and APAC.
Companies using OpenText Intelligent Capture (ex OpenText Captiva) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 60%.
Customers of OpenText Intelligent Capture (ex OpenText Captiva) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText Intelligent Capture (ex OpenText Captiva) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of AP Automation.